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Reviewed 12 December 2020 via mobile

I’m not sure why anyone would write a review based upon an incident they had NO control over, but the shooting was NOT the embassy suites fault nor should it be a reason to deter anyone from choosing this location. It could happened anywhere to stay! This hotel has the best staff I have ever encountered and some of the best rooms. Anyone leaving bad reviews based upon recent events should be ashamed of themselves!!!!! I have never stayed at a hotel where staff treated me so well! I assure you, you will not find a better hotel to stay at in the area!

Date of stay: December 2020
Trip type: Travelled as a couple
1  Thank Jgerb01
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management response:Responded 16 February 2021

Dear valued guest, we are grateful for your business and for your candid commentary supporting our hard working team. Our hotel is our home and our staff, our family. We were all incredibly grateful that no one was hurt in this highly irregular event. The safety and security of our guests and team members alike remain paramount. Thank you; we can't wait to host you again soon!

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Reviewed 7 December 2020

The Lobby in this hotel is absolutely beautiful so you just assume the rest would be.(NOT) the king corner suites are roomy and nice. However the housekeeping staff is absolutely terrible, during what is supposed to be covid cleaning protocols. There was gum on the wood frame of our bed old Chinese food on the floor all left by the previous guest. Melissa is down right rude and can’t seem to give eye contact. She’s super stand offish!! Parking is way to expensive 19.00 a night!! for the gate that barley works. Rooms are big but dated and not clean. We have stayed 3 times in the last month. Now the straw that broke the camels back was the shooting on the 8th floor right above us! Some of the ghetto local riff raff let off about 10 to 12 shots on the 8th floor of the hotel!!!! On 12/5/2020 The weekends here are nothing but local Gang traffic young girls and their kids running unsupervised throughout the hotel on different floors. This will 1000% be our last time staying here!! All the manager will do is say sorry!!! This horrible unsafe stay warrants more than a damn “I’m Sorry!!! Stay away specially on the weekends!!!! Please take heed and book elsewhere like Bellevue!! Tukwila Kent & Sea-Tac is awful now!..I have Attached pics of the riddled walls from the shooting.

Date of stay: December 2020
Trip type: Travelled as a couple
1  Thank 4Ft11Princess
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management response:Responded 17 December 2020

Thank you; our guests and team members' safety are paramount. No one was injured but the incident has affected all of us. Our team readily assisted in house guests and I look forward to connecting with you personally, via the personal chat option on TA to ensure your satisfaction as well. It is important to share that our doors remain locked 24/7 with key entry required. Our team and Security responded correctly and with the aide of local police, the building was quickly re-secured. We are empathetic and offer heartfelt apologies to all our guests, and again we are grateful that no one was hurt. Thank you.

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Reviewed 19 October 2020

With several hotels close to SeaTac, we chose this one for two reasons:

1. "Contactless arrival". This is a feature the hotel proudly advertises and appealed to us during a covid pandemic, particularly since we live with a 99 year old man (high risk). However, upon arrival the hotel refused to allow us to check-in without first coming to the front desk to show our ID and swipe a credit card.

2. "CleanStay". Another feature the hotel boasts claiming that social-distancing, thorough cleaning of shared spaces and mask wearing are all implemented within the hotel. Nothing could be further from the truth. As we entered the hotel lobby, it was full of people (70-100) not socially distancing, squeezing themselves onto elevators and none of them wearing masks!

Staff at the hotel all wore their masks and were very nice and sympathetic to our concerns over not wanting to get sick but are limited to what they can do to enforce the claims made by this hotel. As such, the hotel should not be allowed to make fraudulent advertisements they are unable to meet in order to garner more business.

Date of stay: October 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank selcouth
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management response:Responded 16 December 2020

Thank you for your feed back and concerns. The health and safety of our guests and team members are always a top priority and we strive to create a safe environment during these times as we always do. I am sorry that your stay didn't feel like the experience that we strive to create and I hope that you will give us a chance to WOW you in the future.

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Reviewed 14 October 2020

I’ve been at this hotel 5 or 6 times in the last year for business and every time there’s been some sort of massively frustrating snafu.
Once the front desk manager increased the price after we had checked out and had receipts for the originally quoted price. It took many phone calls to get through to the accounting department and reverse those charges.
Twice we’ve arrived with confirmed reservations for multiple rooms only to be told by the consistently rude front desk staff that they’re overbooked. Two of us would have to share a family suite. When we insist that we need individual rooms, one of us ends up stuck in a glorified janitors closet.
Yesterday, the gate to let us out of the parking lot tried to charge us $26 for parking. We’ve never paid for parking before so we went inside and got a new ticket to feed the machine. It said “please pull forward” but the gate failed to raise. Another trip inside and 5 minutes later a maintenance guy came out and raised the gate.
They put stickers on the doors to tell you how sanitary their rooms are but one of my coworkers found a half consumed bottle of water in the middle of the floor on our last stay.
In general, I don’t trust this place and won’t be booking it for my crew in the future.

Date of stay: October 2020
Trip type: Travelled on business
1  Thank Lstrbrnm
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management response:Responded 16 February 2021

Good day valued guest and thank you for sharing your experience. We strive to deliver a stellar experience and we are very sorry we have fallen short. We have received consistently high marks for sanitation and service and I sincerely apologize for your experience. We hope you reconsider and try us again when travel needs arise. Thank you.

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Reviewed 4 October 2020

I have stayed here many times, and the previous few times the customer service was not up to par with what it used to be - I am very happy to say that it has changed, and the customer service has changed, and the folks at the front desk as well as breakfast are extremely friendly!

This is my first trip since COVID really hit the US In mid March, and I was of course nervous. This hotel has gone out of it's way to make sure we are safe. They require Facemasks in all public areas, clean the rooms very well and have the remotes sealed when you arrive in the room.

Of course things have changed due to covid
- Breakfast - They still have hot items, however not as much made to order, but a hot selection item that changes every day (which, compared to most hotels is great, as several are just offering a cold selection now)
- Evening Reception - each guest gets 2 bottles of wine or cans of beer along with a snack at the front desk. (Guests under 21 get 2 cans of soda - which adults can have too). Sadly no mixed drinks at this time, but completely understandable considering the circumstances (Hint - Total Wine is a half mile away - great prices on spirits. (yes it is walkable - thats how I did it))
- Pool - due to covid there is a sign up for a 1 hour block in the pool per room/group 5 people max. It fills up early! Call in the morning on the day you are coming in to get a time.

Thanks to the staff for a great stay at this hotel this weekend! I will definitely book again and remember how well this staff and management worked to make the best out of COVID.

Room tip: Try to get a room in the front of the hotel, there is a rail road track in back.
Date of stay: October 2020
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank hoopster3145
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management response:Responded 16 December 2020

Thank you for taking the time to let us know about your stay and we are so glade that it was an amazing stay. We have worked hard with our corporate team to create a safe environment for our team and guests. I am glade that this effort made you and your family feel safe and comfortable during your stay with us. We hope to welcome you back in the future.

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