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All reviews extra security key card great place to stay complimentary breakfast would stay here again nice hotel easy access clean rooms business center fridge and microwave oatmeal convenient location hot tub elevator freeway pillows accommodations
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9 - 14 of 738 reviews
Reviewed 2 September 2018

We chose this hotel originally because of its proximity to Pacific Lutheran University. It's also very close to the mall. I always return each time I take my daughter back because the hotel. The value for the price is excellent.

  • Stayed: August 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Heather M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2018

OUTSTANDING stay. I would recommend this hotel to everyone needing a great place to stay. All the staff was friendly and helpful. The breakfast menu changed daily, so you did not get board with the selection.

  • Stayed: August 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Mallie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2018

An old Bob Dylan line that seems apropos for Tacoma and the Hampton Inn environs. This hotel is located in one of the more colorful neighborhoods of town. Busy hotel in a busy location. What you see is what you get.

Stayed: August 2018, travelled as a couple
Thank EZPassCangedMyLife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miri L, on behalf of management at Hampton Inn & Suites Tacoma-Mall, responded to this reviewResponded 10 September 2018

Dear EZPassCangedMyLife

I appreciate the review of your recent stay at our hotel. I'm sorry that you received a poor level of service; this is not the Hampton norm as our goal is Satisfaction Guaranteed. I have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience an improved level of customer service. Thank you once again for your comments.

Thank you,
Miri L.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2018

We stayed in a King suite, It was perfect. We had an incredibly comfortable bed, a couch, a desk, and a kitchenette. The are isn’t great, but we visit family in University Place and it is close and well priced, so we were thrilled to find this hotel. It is clean and very safe. The breakfast is a standard hotel quick breakfast, but effort was made to add something new each day and stir things up. Complementary breakfast goes to 10, and coffee and tea is available all day.
Looking forward to our next stay.

Room Tip: Go for the King Suite.
Stayed: August 2018, travelled as a couple
1  Thank lauradg2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2018

Location location location... this hotel is not in a good location. We stayed here for three nights and their is nothing wrong with the rooms, facilities or staff... except the area is a bit sketchy. We went out for an afternoon stroll and we can't believe how much trash is littered around the area. There's a fair bit of low income housing around the neighborhood. Lots of bright lighting in the parking lot, gated fence as well with security cameras all over the property. We did feel safe during our stay. Our rooms were very clean and the staffs are very professional.

  • Stayed: August 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank mjbcmjbc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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