My niece checked in on Friday Jan 6th and within a hour and a half she checked out. They would not refund her money.
There was bugs in her room, the manager told her the bug she was able to take a picture of looked like lint.
Before this incident, her fridge was full of water (disgusting) the air conditioner didn't work and they would not give her a new fridge and then came the bugs.
Since last night we have been going back & forth from the motel and booking.com to get our money back and the motel absolutely REFUSES TO REFUND OUR MONEY AND SAID WE NEVER COMPLAINED & THEN THEY SAID THEY NEVER RECEIVED ANY EMAILS FROM BOOKING.COM, BUT BOOKING.COM READ THEM AND THEY SAID THEY REFUSE AND NOW THE MOTEL IS TELLING BOOKING.COM THAT WE HAVE TO GO THROUGH Agoda.com, because that's were the booking was from and we've never heard of them or have a reservation # from them.
The front desk GUYS are very RUDE.
I've also called the PIERCE COUNTY HEALTH DEPARTMENT AND REPORTED THE BUGS AND THE WATER IN THE FRIDGE ALONG WITH THE BROKEM AC.More
- Free Wifi
- Free parking