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Traveller rating
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All reviews yakima valley waffles place to stay i highly recommend this hotel very nice hotel bed was comfortable freeway bw motel
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Reviewed 11 April 2021

We haven’t stayed here in over a year just before COVID hit and I must say that the front desk staff has really went down hill since then. The whole reason We would stay here was because of the friendly staff. We would always arrive late and check in with either Dillon or Claire and they were always friendly and positive towards us. When we checked in this time the front desk girl (didn’t catch her name) was outside and kind of rushed us through. We were sad to hear that neither Clare or Dillon worked there anymore. At checkout (I’m not sure if she’s new or not because we always checked out with April or Lisa in the mornings)but I didn’t care for the girls attitude one bit, Maryjane was rude and had an annoyed attitude towards us when we asked a question. Overall, I honestly don’t see us coming back and spending the money to be treated unkindly and with annoyed attitudes. The whole reason we stayed here was because we always felt welcomed and were greeted with smiles (hard to do now because of masks) and asking how we were doing. Now it’s just attitude and people not doing their jobs. On a more positive not we do love the renovation! We actually stayed while they were remodeling and had breakfast in the meeting room so to see the finished product was nice! They made it beautiful. Now if they’d just find new staff to match their new design it would be 5 stars!

Date of stay: April 2021
Trip type: Travelled as a couple
Thank J4143NOtylerw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Junior De La Mora, General Manager at Best Western Plus Grapevine Inn, responded to this reviewResponded 13 April 2021

I am so sorry that our front desk did not make you feel welcome when you arrived. The attendant is very new and sometimes they are concentrating so hard on doing everything right they forget to engage our guests. Once they become comfortable with the system, they will shine. I hope that we will have another chance to impress you more than we did this last visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2021

You'll want to put this place on your bucket list of places to stay in the Yakima Valley! They are conveniently located, offer great breakfasts and the employees are second to none. We have made this our place to stay!

Date of stay: March 2021
  • Trip type: Travelled on business
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Review collected in partnership with Best Western
Thank Meander316075
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2021

The staff was friendly. The property took all precautions during the time at hand. Ample parking and clean property. The rooms were clean and welcoming. Just off the freeway and gas station close by. I'll definitely stay here when I come through on travels

Date of stay: February 2021
  • Trip type: Travelled on business
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Review collected in partnership with Best Western
1  Thank Fred B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2021

We have stayed here a few times in the past couple of years (each time we are in town) and it has always been great. The breakfast is wonderful, rooms are very clean, the onsite team is friendly and accomodating..

Date of stay: February 2021
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Review collected in partnership with Best Western
Thank Getaway543965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 February 2021

Well, there isn’t really any competition. The other places in town are dirty and ill-maintained. Despite the other guys setting the bar so low, Best Western Grapevine Inn doesn’t aim for merely being better than them. They’re solidly good. We’ve stayed many times and it’s always very clean. Service is top-notch. The breakfast is solidly above average.
We will be back again and again.

Date of stay: February 2021
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Review collected in partnership with Best Western
Thank viennasmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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