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Reviewed 17 January 2019

The room was very basic and somewhat outdated - it would have been acceptable if being offered as a budget hotel, but not worth the $110+ rate for one night. One good feature was that it was pet friendly (for a fee).

Date of stay: December 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank bethanybee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimberlandInn, Hotel Manager at Timberland Inn & Suites, responded to this reviewResponded 22 January 2019

Dear Guest,

Thanks for staying at the Timberland Inn during your recent visit to our area.
We appreciate your review and the observations both positive as well as negative
They are precious to us and we shall surely take them for improvement.
We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit.
We await your earliest next trip to our area and promise a nice stay with us.

Sincerely,
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2018

We stayed here for two nights on our way south from Mt Rainier, and visited the Johnston Ridge Observatory and Mt St Helens for the day before heading off to Portland via Ape Cave. This was an excellent base and the room was nice and quiet. Breakfast was minimal but fine for the purpose. Several restaurants close by, we went to a Mexican restaurant and Burger King.

Date of stay: August 2018
Trip type: Travelled as a couple
1  Thank AndyJ2117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimberlandInn, Hotel Manager at Timberland Inn & Suites, responded to this reviewResponded 8 September 2018

Hello Guest,

Thanks for your stay at the Timberland Inn & Suites,Castle Rock.
We value your comments and the stay experience.
Look forward to welcome you again.

Sincerely,
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2018

The room had everything we needed, we were on the north side of the building that looked out on a side street and it was very quiet. Close to two good restaurants and the continental breakfast was all that we needed. The coffee in the room was weak, but in the lobby it was good. We would definitely stay there again!

Room tip: rooms on north side quiet and the back side very quiet
Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank kerrymort1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimberlandInn, Hotel Manager. at Timberland Inn & Suites, responded to this reviewResponded 22 August 2018

Dear Valued Guest,

Greetings from the Timberland Inn.
It is really nice to note that that you liked the stay and services at our hotel during your recent visit
Glad to see your positive observations which shall definitely make us run that extra mile.
We look forward to welcome you again soon!!!

Best Regards,
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2018 via mobile

A rather unfriendly receptionist checked us in. The room had all the basics, however it smelled strongly of disinfectant. Good wifi and water pressure; coffee tasted like brown water.

Acceptable until nightfall...
We had the misfortune of getting a room that had not yet had the useless blinds replaced. ( I was told in the morning that replacing them was a work in progress). Some of the other rooms had.. curtains!
If we ever stay here again ( only to hike in the Mt. St. Helens area) I would make very sure to get a room with curtains. Alas the AC was also super noisy..

Nearby castle Rock is tiny and quaint with a short river walk.

Breakfast covers all the bases, with better coffee.

Date of stay: August 2018
Trip type: Travelled as a couple
Thank demiany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimberlandInn, Hotel Manager at Timberland Inn & Suites, responded to this reviewResponded 6 August 2018

Dear Guest,

Thanks for choosing the Timberland Inn & Suites during your last visit to our area.
We are disappointed with the review and we take it quite seriously- for improvement.
At the outset, our apologies for the bad experience you had howsoever.
We are also acting on the curtains and cleanliness issue. We shall take whatever steps necessary to avoid such unpleasant incidence. We shall see that it is never happens in future.
We also have given special training and instructions to the hotel staff for cordial behavior and to check all the rooms prior to checking in a new guest.
We assure you and request you to consider staying with us in future and have a new satisfactory experience.

Sincerely,
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2018 via mobile

I booked a reservation through Expedia May 2018 for a specific night in July 2019. I received a confirmation number that everything went through ok. I received 2 emails and a call from Expedia 2 months later saying the hotel could not honor my reservation. I called the hotel last week and was told they would not have their rates until January 2019. I got off the phone today after seeing the date I booked for july 2019 are up $100.00 on Expedia. What? "Rates would not be available until January 2019". I called again and was told it was human error. My 100.00 reservation had been canceled and if I wanted to rebook it would now be 200.00.
This is price gouging and I was lied to on the phone with phone call#1. It isn't human error, it is greed!!

Date of stay: July 2018
Trip type: Travelled with friends
1  Thank susan t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimberlandInn, Hotel Manager at Timberland Inn & Suites, responded to this reviewResponded 27 July 2018

Hello ,

Thank you for choosing the Timberland Inn & Suites.
We have noticed your feedback and apologies for the reservation related inconvenience howsoever it might have happened.
Your reviews are important to us.
We shall check, investigate and take effective actions to prevent such incidences in future.
Customer satisfaction is important to us.

Sincerely,
Hotel Manager.

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