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All reviews across the street great location within walking distance front desk cheesecake factory restaurants and shopping parking garage great place to stay business trip wonderful hotel fitness center hot tub complimentary breakfast indoor pool hgi gm housekeeping
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Reviewed 30 October 2018

I usually don't write reviews, but it has been awhile since I have experienced such great customer service! My flight was cancelled due to weather, so unfortunately I had to come a bit earlier than expected. The front desk was so helpful and kind prior to and at my arrival! I am grateful for Bobbi and Nadines (I wish I could remember there names!) hospitality. It was one of a kind. Genuine people make all the difference when traveling long distances! Thank you!

Date of stay: October 2018
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank kateconstantakis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2018

Overall, lackluster Garden Inn. Overall room was okay. Cleanliness left much to be desired, as the couch and chair were heavily stained and just gross. However, hot tub and bathroom were clean. Bed seemed to be a little worn. Great location - walking distance to great restaurants! Breakfast buffet offerings were what you'd expect: IHOP prices without the quality. Food was still good though. Hotel bar has enough selection for a nightcap - just inconsistent prices each night for the same order.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank StephVa52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denise-HiltonHelp, on behalf of management at Hilton Garden Inn Virginia Beach Town Center, responded to this reviewResponded 5 November 2018

Dear StephVa52,

We are so sorry you found your guest room unacceptable. Our housekeepers work very hard to keep our guest rooms clean and an unacceptable guest room is not the standard at our hotel. Our sincerest apologies. We have addressed your feedback with our team and we hope you consider staying with us again. We’d love to have you as our guest the next time you are in Virginia Beach.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2018 via mobile

Nice hotel and staff. Room was nice, but mattress was horrible!! The mattress sunk in the middle and hurt my back!! Told front staff and cleaning staff of the mattress. Front staff advised that they would alert the cleaning staff of the issue.

Date of stay: September 2018
Trip type: Travelled solo
Thank Alethea H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John-HiltonHelp, on behalf of management at Hilton Garden Inn Virginia Beach Town Center, responded to this reviewResponded 1 November 2018

Dear Alethea H,

Thank you for taking the time to write a review about your stay with us. We truly appreciate your feedback and are very sorry for the uncomfortable mattress on your bed. We will address your comments with our team as we work to improve our guest experience. Your input is genuinely helpful, as it is the first step in identifying areas where we can better our guest services. We hope you will come visit us in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2018

We had a suite on the 4th floor. It is located directly over the Sundeck level where people can sit and talk. Privacy is non-existent. We lucked out in that it was overcast and cool so the noise was not a problem. Suite is great (very large). Housekeeping service was attentive, but we did have an issue with getting the safe open after we had used it. The batteries died and it took 3 phone calls to guest services before anyone came to the rescue. We had 2 good, casual dinners at Lager Heads. Everyone in the hotel was very helpful and friendly. Self-Parking was complimentary but no one told us that it was an open lot and around the block from the hotel. Despite the few negatives, we did enjoy our stay.

Room tip: Get an upper floor.
Date of stay: October 2018
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank Deborah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2018 via mobile

Great hotel, great service and perfect location! We originally had some issues with the front desk when we had to leave a day early because of the inclement weather, and really appreciate the Manager stepping in. Will be back!!

Date of stay: October 2018
Trip type: Travelled as a couple
Thank A G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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