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pool at night
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pool at night
onsite grocery studio with sofa bed
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Terrible
1 review
pool at night
onsite grocery
studio with sofa bed
beach on property
lanai
spa
studio kitchenette
lobby
pool
fitness
mini grocery store
overhead of pool
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Overview
Villa -
1 Bedroom, 1 Bathroom, Sleeps 4
Ka'anapali, Maui, Hawaii

Reviews from our community

Terrible - based on 1 review
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Reviews from our community

Tom P
Pueblo West, Colorado
Level 6 Contributor
162 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Horrible customer service and dirty rooms”
Reviewed 31 October 2017 for a stay in October 2017
1
person found this review helpful

Stayed here for a week. The hotel staff was horrible and could careless about the consumer. It seems once the contract signed for the timeshare the outstanding customer service is gone. Model Villa/ Studio are much cleaner than the actual rooms. Our room was dirty from the bedding to the tile floors.

When we complained about the conditions of the room, the front desk did not really care. When we asked to talk to the hotel manager, we were told not available and they would not supply there name. We then asked to talk to the public relations manager, again not available and no one knew that persons name. I spoke to numerous other timeshare owners and they also complained about no name management and no name emails. It's could be a great place if only management would ever present themselves to the consumer

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2 guests
Adults2
Children0
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