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4 - 9 of 958 reviews
Reviewed 3 weeks ago via mobile

Me and my partner stayed here and we never would again, when we arrived the reception woman was truly miserable and very rude, the other woman I assume was the manager was over friendly and over familiar and was trying to 'hard sell' charity tickets and toys we didn't want which made us feel very very uncomfortable.
The room was basic but very clean and the ladies cleaning the rooms were the opposite of the reception staff polite and friendly .
We noticed every time we went down to reception they were laughing , swearing on there phones and not doing any work. We waited 10 minutes to speak to one of them but they were all busy sat in the restaurant clearly ignoring us.
Never again would We stay here it's getting worse !!!!

Stayed: April 2018, travelled as a couple
Thank 97keely
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Guest Relations at Premier Inn Castleford (Xscape, M62 J32) Hotel, responded to this reviewResponded 2 weeks ago

Hello Keely,

I'm very disappointed to hear of the experience you had. This certainly isn't the service we'd expect our guests to receive and this isn't our usual standard.

Rest assured, all comments have been passed back to the hotels management team. We wouldn't want something like this to happen again so thank you for taking the time to bring this to our attention. Retraining will most likely be looked in to. If you'd like to discuss these issues further, please do so with our Guest Relations team. You can contact them by calling 0333 003 0025 (option 1). You can also submit your complaint/feedback on our website via the 'Contact Us' page and a member of our Guest Relations team will get back to you within 14 days.

Please accept our apologies for the experience you had. We'd hate to think that this experience would make you think twice about staying with us again so please have confidence that this isn't our usual standard. We also take all complaints and feedback very seriously so thanks again for bringing this to our attention.

We really hope to see you again soon.

Ricky

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Fantastic location with great facilities in this hotel especially for disabled/wheel chair guests. Perfect for the Xscape venue with loads of eateries & entertainment for all the family. We used it as a location while our daughter was training with Snowports England ski instructor course at Snozone.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
Thank Eils A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

probably the best Premier Inns I have ever stayed. We stayed 3 nights in this hotel and I can't fault anything. The rooms were super clean and the service was excellent. Very friendly staff and the choice of Breakfast is impressive.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
Thank KhotaGhora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

We stayed here for 2 nights in June on our way to a wedding in Pontefract. We were very satisfied with our accommodation, the staff and the breakfast each morning. The Xscape complex was popular, and offered a wide range of activities, including those for children. There was also a wide choice of eating establishments. The weather was good and people were able to eat and drink outside. This obviously added to our enjoyment

  • Stayed: June 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Mike L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We stayed here when we were visiting diggerland, its a lovely clean hotel. the room We were allocated was really big with lots of space. We got the food deal in the hotel, the food was lovely and the staff were brilliant with my 3 year old son. the hotel is across the road from Xscape which has loads to do but if your planning on eating in there it gets really busy. We would definitely return to the Premier Inn for the price we paid the service was faultless.

Stayed: April 2018, travelled with family
Thank Sue N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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