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Zafiro Palace Alcudia
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All reviewsjunior suiteswim up barswim up rooma la carte restaurantsmarket buffetpirate shipla verandawet barcoffee cornerveranda restaurantmini barold townday bedbathroom areafrosted glassbubble pooltoilet and shower
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307 - 312 of 881 reviews
Reviewed 4 September 2016

This hotel is a fully paid up member of the the hotel superstar class stayed here 2nd-9th May 2016 my daughter son in law and 2 granddaughters (12 and 14 ) stayed 11 nights my wife and i joined them for the last 7 nights to start with this 5star has an electronic set of front gates as our coach drove in instantaneously you sensed the class it is only 18 months old so this is its second season the reception is typically Spanish very large and palatial reception cannot do enough for you, there are 6 blocks 4 stories high they all surround the main pools ideally try and get a pool facing room because others that are rear facing can overlook a nearby car park, all the ground floors have pool facing rooms have their own swim up pools so its out of your room straight into the pool, if you get a top floor room they all have a private Jacuzzi the 2 middle rooms which we had one are just normal rooms but all have balconies and are very good it depends what suits your pocket,there is outside entertainment every night if you want to walk off site the Alcudia town is 3-4 mins walk and the town has loads of bars and restaurants right next to the sea, We was there during the kids holidays the facilities for the kids suit from a baby upto a teenager if my wife and i go back out of kids holiday period then that's fine but being there with the kids is also fine our room on floor 2 was spacious the bed was massive very comfy dont bother bringing your hairdryer theirs is super powerful and is in a bag not nailed to the wall all the toiletries you want are all there and loads of them as well there is a( bath didn't use it) the shower is fab there are 2 wash basins his and hers the safe is free no deposit there is a tremendous amount of food variety with 4 or 5 chefs on you can choose food themes Italian,suchli,flame grill, Mediterranean just tell them no extra fab, we was half board but there is all inclusive, now to the bits that want tweaking the plates in the food hall are not warm consequently the food is not hot when you sit down for a hotel of this standing there is no sky anywhere so no football there are 4 british film channels and british news for the footie its down to one of the bars but overall fabulous Hotel we like to move around a bit throughout the Med but this one is certainly up for a revisit

  • Stayed: August 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank stuart m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viva h, Gerente at Zafiro Palace Alcudia, responded to this reviewResponded 6 September 2016

Dear Stuart M., thank you for taking the time to share such a detailed comment with us. We are very happy to hear that you and your family had a great time in Viva Zafiro Alcudia in May. It’s a pleasure to here that you were satisfied with your room type and its amenities as much as with the variety and the quality of the food in our restaurants. Once again thank you for your recommendation and we do hope that we can welcome you back in the future!

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Reviewed 4 September 2016 via mobile

We went with our daughter, son in law and our grandsons, aged 4 and 8 months.

Well designed hotel with probably 9 outdoor swimming pools. Breakfast was excellent with a good choice. We also ate in the breakfast restaurant one evening and it was good value.

Less impressive was the poolside restaurant. Fairly poor quality and uninspiring. There are other restaurants at the hotel, but we didn't try them.

The gym was well used, bit had very poor quality equipment, surprising for such a generally high quality hotel, it was certainly commented on by gym users.

That said, for kids an excellent choice, I would certainly consider it again if travelling with kids.

Stayed: August 2016
Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viva h, Gerente at Zafiro Palace Alcudia, responded to this reviewResponded 6 September 2016

Dear Andrew B.,
Thank you very much for your positive feedback about your recent stay at our Hotel Viva Zafiro Alcudia. I am glad you and your family enjoyed your holiday in our hotel. It is nice to hear that you were very pleased with the hotel design and its facilities like the swimingpools and restaurants. Concerning to the gym, we have new equipment there. I am sorry to hear that it was not up to your expectations. The feedback of our guests is very important for us, to be able to improve where improvement is needed. Once again thank you for your recommendation! We hope having the opportunity to welcome you back in the future!

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Reviewed 3 September 2016 via mobile

I have very recently been here with my family and it has been amazing! The staff are so friendly, and you are given a very warm welcome as soon as you walk in. The hotel is so beautiful, especially in the evening when you can see all the lights coming from the hotel rooms. The food is delicious, and there are so many different restaraunts, including a global buffet. We were travelling with a couple of very fussy eaters, but even they thought that the food was exceptional.One of the amazing things about it is that it can be a great place for families, as it had thousands of things for the kids to do, and there are also opportunities for the adults to have relaxing time sunbathing or just chilling out. All in all, this is a definite 10/10 hotel, and I am really looking forward to coming back next year!!

Stayed: September 2016
Thank Lucy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viva h, Gerente at Zafiro Palace Alcudia, responded to this reviewResponded 6 September 2016

Dear Lucy R.,
Thank you very much for choosing Viva Zafiro Alcudia while visiting Mallorca. I am very happy to learn that your stay in our hotel was amazing, specially mentioning the beautiful hotel area, delicious food and friendly staff. Once again thank you for your recommendation and wonderful rating! I sincerely hope I do have the opportunity to receive you back again and assure you of our most attentive care and service during your next stay with us.
Best Regards,

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Reviewed 3 September 2016 via mobile

We are well travelled, each year we go 5* and go as a family with our 8 year old.

I read tonnes of the reviews before I went and I could write pages and pages about how amazing it was but will keep it simple.

There are a few niggles which I agree with re poor entertainment, not incorporating pool side service (ie walking round and taking drinks orders), the main restaurant "the market" was a let down as the food was simply not hot enough ever!

However the ala cartes were outstanding, staff amazing, rooms beautiful, pools busy but clean and great for children and I think you'd have to go a long way (literally speaking as well ie the Caribbean) to find something as good.

We never return to resorts and to this we will as it was very very good indeed, only short flight away and we enjoyed every minute of it. As good as it gets for Spain

Stayed: August 2016, travelled with family
1  Thank Daptaylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viva h, Gerente at Zafiro Palace Alcudia, responded to this reviewResponded 5 September 2016

Dear Daptaylor, thank you very much for your feedback you left in TripAdvisor. It’s been a pleasure to read your lovely words regarding our amazing staff, beautiful rooms, clean pools. It fills us with pride that you, as a 5 star resort visitor, gave us such a high rating which is a great motivator for all of us. We take note of all your recommendation, to be able to improve, where improvement is needed. Once again thank you for choosing Viva Zafiro Alcúdia, we hope having the opportunity to welcome you back again in the future! Best Regards,

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Reviewed 2 September 2016 via mobile

We have just returned from a week at this hotel with our 8 year old son. We thought this hotel was beautiful, if you are going to go to a hotel with kids slides ect in the summer holidays then surprise surprise you are going to get a lot of kids so ignore any bad reviews saying too many kids ?! The hotel is very professional but still remains relaxed, all staff very friendly and courteous. We went in half board and this suited us - we did still eat lunch in the hotel which we would get from the veranda grill - pizza / cheese toasty and chips cost us around 15 euro . We ate in 3 of the a la carte restaurants- Italian/Mediterranean and veranda - the veranda grill was our favorite, gorgeous steaks . We had a fabulous week and would definitely return .. Just one suggestion.. An additional snooker table would be good as some nights we waited over an hour to play but that's a very minor gripe .

Stayed: August 2016, travelled with family
Thank Adriantayl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viva h, Gerente at Zafiro Palace Alcudia, responded to this reviewResponded 5 September 2016

Dear Adriantayl, First of all, I would like to take this opportunity to thank you for taking the time and sharing with all your experience in Tripadvisor. I am so happy to learn you spent a fabulous week with us and that you would return. Our goal is 100% guest satisfaction, and we are delighted to see that we have met your expectations. Thank you for your kind words about our restaurants, I am glad that your favorite was our Veranda grill restaurant. I hope to welcome you next year again and create many more unique and special memories
Best Regards

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