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All reviews water park jupiter hotel circus stage free entry the dragon circus area family holiday free bus to the beach two double beds premium room every night burger bar wave pool hydro park every half hour family room different theme
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Reviewed 20 November 2018 via mobile

Our room was lovely and cleaned everyday, there’s lots for the kids to do pools, kids club etc. Staff are friendly and very helpful. One major thing that let this hotel down and put a huge dampener on our holiday was the food. It was AWFUL. 3/4 of us lived on toast, chips and cossiants for 10 days. One night we witnessed a lady pick up the serving spoon, lick it and put it back in the dish. It just completely put us off and we will not be returning.

Date of stay: October 2018
Trip type: Travelled with family
7  Thank Guide03210797657
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eva M, Guest Relations Manager at Club Mac, responded to this reviewResponded 20 November 2018

Dear guest

Thank you for your review of Club Mac. Thank you for your insights regarding our buffets, although we lament reading that we weren't able to meet your culinary wishes on this occasion, please rest assured that your comments will be shared with our Chefs to enhance our future guests' dining expériences.

Best regards,

Guest Satisfaction Dpt.

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Reviewed 18 November 2018 via mobile

Can't recommend club mac enough, I read the reviews regarding food before I arrived so was quite apprehensive as to what to expect, I shouldn't have worried there was such a variety so I would recommend people disregard those reviews. It was connected to the water park across the road and even though it wasn't huge there was enough to do especially as it's included in your price. Eat before you go as it's quite expensive to eat there. Free bus to the beach is brilliant and you can bring your inflatables as well. Have booked to go again next year we enjoyed it that much.

Date of stay: July 2018
Trip type: Travelled with family
3  Thank Freedom02629483123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eva M, Director de Relaciones con Clientes at Club Mac, responded to this reviewResponded 19 November 2018

Dear guest,

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Best regards,

Guest satisfaction team

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Reviewed 12 November 2018 via mobile

It was our forst time in this hotel but fifth in Mallorca. Unfortunately it was the worst holiday in Mallorca. The region is colder then others part so you should know that in October the weather is ok but more windy. But we never know the weather everywhere.
About hotel. We had standard room so it was one room with two double beds. For two adults and two kids was ok as we do not spend too much tome in the hotel. The bathroom was big. The all staff nice and friendly. It is great hotel for families with kids in every age. Lots to do in the complex. I cant say something bad about swimming pools and other attraction. The room was cleaned every day and towels was changed aswell. Sometimes we got old towels with some holes so it wasnt look good. Is really small distans everywhere. It is great options with free entry to aquapark.
For us the only bad thing was the food. The breakfast was ok, huge choice of food. The lunch and dinner was awfull. Many times we had to go to the town eat something but we had all inclusive option. The rest was ok as this hotel is not 5 stars so for that money is good hotel.

Date of stay: October 2018
Trip type: Travelled with family
1  Thank Pinacolada832013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eva M, Director de Relaciones con Clientes at Club Mac, responded to this reviewResponded 19 November 2018

Dear Guest

Thank you very much for your review. We are pleased to read that you enjoyed your stay at Club Mac, the friendliness of the staff, the activities, etc. Thank you also for your insights regarding our buffets, although we lament reading that we weren't able to meet your culinary wishes on this occasion, please rest assured that your comments will be shared with our Chefs to enhance our future guests' dining expériences.

Best regards,

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Reviewed 9 November 2018

I have stayed at many hotels across the world for both work and socially and I have to say that this hotel and its team are frankly up there with the best.

Ok is it perfect, NO! I will tell you why, the Wifi is sketchy sometimes during the day! The evening entertainment on some nights was a little well not entertaining!!

So would these 2 little things stop me returning? Not a chance would they, Wifi Doesnt work, I will get in the pool and swim or nip to the bar (where wifi works nicely), the evening entertainment well it was end of season I went and honestly they had other options at other parts of the hotel, i was just to lazy to move (nice seat by the bar with wifi!!)

Its a clean hotel and you saw staff all day throughout the day cleaning, staff were polite to both me and my son and the entertainment team was great as a whole. The pool had more lifeguards than swimmers at times so cant moan about safety!

In general I would love to moan about something really bad on my holiday bearing in mind all the reviews I had heard before from various platforms and honestly, nope cant fault the place.

I will be returning once my schedule allows, but seriously if your still reading this review, dont let the negatives reviews put you off as if you look for it you can pull out a negative thing (hey i just did above) but for a family holiday thats fun, safe, clean and a good range of foods then book this place! (and no I wish i was on commission ha ha)

Room tip: If you can defo upgrade to the premium rooms, but the standard rooms are as they say standard.
Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank MichaelS16461
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eva M, Guest Relations Manager at Club Mac, responded to this reviewResponded 12 November 2018

Dear Guest
Thank you for your 5 star review.
This is such a nice review....
We are so pleased to read that you and your son had a brilliant holiday here with us.
We look forward to your return in the near future.
Kindest regards
Nathalie
Guest Satisfaction Dept

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Reviewed 8 November 2018 via mobile

Absolutely loved it from start to finish definitely booking next year waterpark was fab kids and adults loved it food was good weather could av been a bit nicer hotel staff where very nice nothing to much x

Date of stay: October 2018
Trip type: Travelled with family
1  Thank Camper15105452837
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eva M, Guest Relations Manager at Club Mac, responded to this reviewResponded 12 November 2018

Dear guest,
Thank you for your 5 star review. We are so pleased that you and your family had enjoyed your holiday here with us.
We do hope that you will be returning for another FAB holiday with us again in the near future.
Kindest regards
Nathalie, Guest Satisfaction Dept.

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