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All reviews old town half board plenty of sunbeds pool area white party newly refurbished hotel a la carte restaurant drinks package cocktail making tui rep lovely hotel huge bed free safe the pool bar staff recommend this hotel evening entertainment relaxing stay
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Reviewed 12 August 2017 via mobile

We had a fabulous stay here, all inclusive for 2 weeks for my birthday. All inclusive is definitely worth the money, we had every drink possible, multiple cocktails every night and it was so much fun! Bar staff were brilliant and had even memorised our order by the third day, constantly going out of their way for us.

Restaurant staff were fabulous, always smiling and friendly and up for a chat. Really enjoyed the a la carte option also and went twice! They gave a different menu the second time which was just as good and great to have the variety!

We loved the spa and had chocolate body scrubs done.

Refurb is still ongoing in a good way! The hotel are listening to everything everyone says, the menu changed while we were there and drinks are cheaper!

Always a sunbed available, even when you go down at 2pm! Pool is great and entertainment team throughout the day are fabulous! We loved it all!

Evening entertainment wasn't that great, but there were definitely some good ones, the moonlight white party was the best!

We miss it already!

Stayed: July 2017, travelled with family
1  Thank bjmkiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AluaHotels, Guest Relations Manager at AluaSoul Alcudia Bay, responded to this reviewResponded 14 August 2017

Hello Bjkiwi,

Thank you for sharing your experience, we are happy to hear that you had such a wonderful holiday and enjoyed your stay at AluaSoul Alcudia Bay! We will continue doing our best in delivering the service of high standards to our guests.

We hope to see you again sometime soon!

Kind regards,
Alua Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2017 via mobile

We have just arrived home from an amazing stay at Alua Soul. We stayed for 4 nights and could not find a single thing wrong with this hotel.

We arrived late on Monday night so we missed dinner, however the hotel had set out a cold meal of cheese, meats, salad and bread so we did not go hungry.

The rooms are lovely.. (the beds are huge), very clean and everything you would need for a stay. The bed sheets were only changed once whilst we were there but we had no problem with that, and as we left our towels on the shower floor, they were changed every day.

The food is great, you will never go hungry! Lots of choice for breakfast, lunch and dinner in the restaurant, as well as snacks, ice creams etc at the pool bar. There's loads of drinks to choice from as well from the pool bar, the ones on the menu that have Al next to are the ones included for all inclusive. There's also a self service machine for soft drinks, tea/coffee and beer that is on all the time.

There was entertainment at night 3 out of the 4 nights we were there, the quiz night, Spanish dancing and the white party (which was very good)!

The hotel is just a short walk to the beach, and if you turn left out of the hotel and then right there are hundreds of shops. We couldn't believe how many shops there were and just how far they stretched!

Overall we had a wonderful holiday, would not hesitate to return and would definitely recommend you visit!

(I also emailed the hotel in advance as it was my partners 30th birthday whilst we were there and they left us a cold bottle of champagne in the room on the day which was a very nice gesture!)

Stayed: August 2017, travelled as a couple
3  Thank DJJones93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AluaHotels, Guest Relations Manager at AluaSoul Alcudia Bay, responded to this reviewResponded 14 August 2017

Hello DJJones,

Thank you for your comment! We are delighted to hear what a great holiday you had in our hotel! We will continue working hard on improving our services to bring the unforgettable experience to our guests.

Looking forward to your return!

Kind regards,
Alua Hotels & Resorts

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Reviewed 7 August 2017

The hotel has recently been refurbished and it shows - the hotel sparkles especially the restaurant.The staff are very helpful and friendly and the staff clearing tables in the restaurant are very efficient and friendly.The food is good and a wide choice.We had a superior room overlooking the pool in the last two weeks of June 2017.Not sure if it was just an "end of term" problem but for six nights our sleep was disturbed by about 500 teenagers arriving at the neighbouring Disco Club between midnight and 1 - 30 a.m and leaving between 3 - 30 a.m and 5- 00 a.m - they sounded like a large football crowd in full voice.Apart from that an excellent holiday.

Room Tip: Beware of noise if choosing a superior room overlooking pool
  • Stayed: June 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank Denis R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AluaHotels, Guest Relations Manager at AluaSoul Alcudia Bay, responded to this reviewResponded 8 August 2017

Hello Denis,

Thank you for your comment, we appreciate your feedback. We are glad to hear that you enjoyed your holiday and had a lovely time in AluaSoul Alcudia Bay!

We will be looking forward to your return!

Kind regards,
Alua Hotels & Resorts

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Reviewed 6 August 2017 via mobile

After reading all the negative reviews, we thought we'd made a huge mistake booking this hotel. This was definitely not the case! On arrival, warm, friendly, helpful check-in. Room was clean, fresh, comfy huge bed, everything you needed was there. One very small criticism, lack off top space in bathroom for toiletries, need a shelf or something.

Sun beds were plentiful, at anytime of the day. Pool area was clean and tidy. Very quiet and relaxing -offered fresh fruit around the pool on most days, or a cocktail. Activities offered during the day, such as cocktail making, wine tasting, cooking paella etc but you were never harassed into taking part. You could do as much or as little as you liked.

Yes, there was just one bar and plastic glasses because of the pool area, but this wasn't an issue, they were decent glasses and bar staff were quick, never had to wait long for a drink. AI choices were quite good, cocktail choices were limited but that's not unusual. Some international spirits which was good, Gordon's, Famous Grouse, Captain Morgans. Red wine very palatable. Estella beer. Entertainment every night, varied, some acts were better than others. Felt the hotel made a huge effort on the White Party night which was lovely, a mojitos bar, hot/cold nibbles served to you, dancers, fire eaters etc - fab!

Food - you'll never go hungry on AI! Missed breakfast but hot coissants by the pool and fresh fruit etc 12-1pm. Lunch was very good, and if you missed that, hot food at the pool after 3-5 pm pizza, toasted sandwiches, fries/wedges, make your own burgers/hot dogs, fruit,ice cream,cakes etc. Dinner, what you would expect from all 4* AI hotels, and once a week you can book alacarte, 5 course meal which was very nice and worth a visit. Dress code was quite relaxed, which is good for the men as it was so hot but would have expected a smarter dress code in the alacarte restaurant.

Location was good, beach only 5 mins away and beautiful soft sand, fairly shallow, still water. Puerto de Pollensa is worth a visit, 10 min taxi ride. Old Town was gorgeous, well worth a visit or two!!

Thank you to ALL the hotel staff, they were all lovely, helpful, friendly - would definitely recommend to others. Please take the negative comments with a pinch of salt. We had a great week

Stayed: August 2017, travelled as a couple
5  Thank JaneRay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AluaHotels, Guest Relations Manager at AluaSoul Alcudia Bay, responded to this reviewResponded 7 August 2017

Hello Jane,

Thank you for taking the time to share your experience! We are happy to hear that you had such a great stay and enjoyed your stay at our hotel! We will continue working hard on providing our guests with holiday experience of highest standards.

Looking forward to your return!

Kind regards,
Alua Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2017 via mobile

Firstly I have to say unlike many of the people reviewing this hotel, I wasn't one of the oh my first and only trip advisor review that I was bribed with free premium cocktails to write!

I don't know why the hotel felt the need to do this, it came across both tacky and desperate.

I have been to many hotels including other adults only with Thomson in Turkey, Italy, Majorca and Cyprus - I don't often review but I wanted there to be a truly honest one as the hotel can speak for itself.

Anyway, the hotel is lovely.
Clean and fresh with a good choice of food and drink aswell as a good number of sunbeds and activities.

The location is fantastic, just back enough from the main road for it to be quite yet close enough for an easy walk to the beach, port, old town and local supermarkets.

I couldn't fault the staff, all I encountered were lovely and friendly with a good attitude to customer service.

Ensure you book the A la carte dining and enjoy that during your stay, we sampled the steak and it was fab.

Rooms are great, we had twin beds, a walk in rain fall shower (no bath) and lovely fresh and fluffy bathrobes. Oh and a fridge as well as the usual safe and television (which although we didn't watch much has a good number of English channels)

True the view from the rooms on the side with the twins isnt fab but we don't spend time in our room and never pay for the upgrades anyway anywhere.

Only one thing surprised me - the dress code, it's so relaxed in the restaurant in the evening. I saw other guests not only in shorts but swim shorts, not what I'd expected at an adults only hotel of the rating but still.

Stayed: August 2017, travelled with family
5  Thank RebeccaS1913
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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