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Reviews (800)
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All reviewsrelax pooladult poolfamily holidaykids clubsnack barmini discogames roomanimation teamgreat familybar stafflife guardsshop on sitepool mansplash pool was greatfridge and microwavegreat holidayprivate transfer
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Reviewed 3 weeks ago via mobile

We have just came back from a great week at this resort. Our 4 year old absolutely loved every minute of it as did we.
Check in was smooth, no issues and all the information we needed was given to us.
Our room was lovely. Quite small for the 3 of us but we had everything we needed and were barely in the room anyway. We were very close to the bar and there was lots of noise but it didn't effect our sleep.
The food was lovely. Lots of choice and wasn't repetitive at all but we only stayed for a week so not sure how often its rotated. The drinks were good, lots of options and didn't taste watered down like some resorts.
Our jet 2 rep (Mel) was friendly and always available if we needed her.
The pool facilities are great. Yes you have to go down early to get a bed and the pool doesn't open until 10 so it's hard to entertain a young child when all they want to do is jump in so we did put our towels down very early then came back but everyone did so didn't see an issue.
I would highly recommend this to anyone with young kids. The animation team do a great job keeping them entertained.
No negatives from me. Very pleased with our first family holiday!

Stayed: June 2018, travelled with family
7  Thank travel-lover86uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susana C, Customer Experience at FERGUS Club Europa, responded to this reviewResponded 3 weeks ago

Dear travel-lover86uk,

Thank you very much for your holiday choice and your lovely comments on our FERGUS Club Europa.

We are proud to hear you and your family had a nice stay with us, very especially being this the first family holiday, so let us transmit you our satisfaction to have been able to fulfill your wishes and expectations for a pleasant experience.
We will certainly forward your high praise to our entire team, they will feel more than happy to have contributed to create a nice atmosphere around you.

Hoping to welcome you again in the future

Kindest regards,

Susana Cuesta
Customer Experience
FERGUS CLUB EUROPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Have just returned home after a 2 week stay along with my husband and 3 year old.
The room and hotel in general were always spotless and well maintained.
We loved the pool however it was a nightmare trying to get a sunbed! If you didnt join the rest and get up early to get one then you didnt get one at all.
my son didnt want to join the kids club but the entertainment staff seemed really friendly, always smiled and said hello.
Food was nice, always something to choose from, even for a fussy child!
Hotel staff all friendly and helpful.
Pegura itself is nice, we loved the beach, the part right at the end near the big hotel was great for our son, was shallow for quiet a way out and sea so clear.
My only negatives would be the kids entertainment in the evening which was the same every night therefore soon got boring and all the parents that would stand right behind their kids were annoying, meant you couldnt clearly keep an eye on your own kids and left them feeling intimidated by all the grown ups stood literally right behind them and restricted their dance space haha! Maybe they could be asked to keep back.
And finally, the lack of wardrobe space in the room. Had to leave two suitcases on spare bed with clothes in them which meant our son had to sleep with us!
But otherwise loved it and would definatley go back again.

Stayed: June 2018, travelled with family
3  Thank mrsmitten84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susana C, Customer Experience at FERGUS Club Europa, responded to this reviewResponded 3 weeks ago

Dear mrsmitten84,

Thank you very much for your valuable feedback and your kind words about our FERGUS Club Europa.

We are very glad to know that your stay in our hotel was so satisfactory and that you enjoyed our place.
We really appreciate your suggestions regarding the storage place available in our rooms as well as about our daily Minidisco and the enforcement of the hotel's policy about the non-reservation of sun beds around the pool area, we have already noted them down and informed our Management for consideration and improvement.

Thanks again for choosing FERGUS Hotels.

We would love to welcome yourself and your family again in your next visit to Paguera.

Best regards,

Susana Cuesta
Customer Experience
FERGUS CLUB EUROPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We are here for a week with my 2.5 year old and she’s been fantastically looked after, lots for her to do, the food is good, staff are polite, pools are clean and so are the rooms. Wouldn’t come without children as very child orientated.

Stayed: June 2018, travelled with family
4  Thank DemiJ15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susana C, Customer Experience at FERGUS Club Europa, responded to this reviewResponded 3 weeks ago

Dear DemiJ15,

Thank you very much for your holiday choice and your loving comments on our FERGUS Club Europa.

We are proud to hear you and your family had a nice stay with us, so let us transmit you our satisfaction to have been able to fulfill your wishes and expectations for a pleasant holiday.
We will certainly forward your high praise to our entire team, they will feel more than happy to have contributed to create a nice atmosphere around you.

Hoping to welcome you again in the future

Kind regards

Susana Cuesta
Customer Experience
FERGUS CLUB EUROPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Lovely hotel, staff very welcoming great help with explaining where all the amenities in the hotel were.If you get the chance definitely upgrade to the Magnus suites as you have exclusive use of own pool/breakfast restaurants (although not monitored completely great by the staff) the waiter at the mangus pool bar was great service amazing and he monitored the upgrade stuff and would let people know if they are not allowed to be in the area.
Main restaurant would get very busy, pool with the slides was great the children loved it.
Food very similar each time but cooked well and restaurants were clean.
Staff in bar areas were fast and efficient.

Room Tip: Upgrade to the mangus suites
  • Stayed: June 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
5  Thank vic8425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susana C, Customer Experience at FERGUS Club Europa, responded to this reviewResponded 4 weeks ago

Dear vic8425,

Thank you for taking the time to submit your feedback in respect of your recent stay with us at our FERGUS Club Europa.

We are delighted that you enjoyed your stay and appreciate your wonderful comments in relation to our staff and our place.
We greatly appreciate both your positive comments and your constructive ones. Therefore, be assured that the points you have raised with regard to the proper monitoring of the access to our Magnus area will be brought up for further discussion with our Management team for consideration and improvement.

Thanks again for choosing FERGUS Hotels.

We would love to welcome you again in your next visit to Paguera.

Best regards,

Susana Cuesta
Customer Experience
FERGUS CLUB EUROPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We just had a weeks holiday here and a wonderful time was had by all
The room are small but big enough for what you need them for (sleeping) comfy beds and a good sized bathroom with a very good shower there was the 2 of us and 2 children so had the adult bed then a camp style bed and a cot
The food was lovely I don't see how people say it repetitive yes you get bread salad potatoes pasta pizza everyday but then always different meats in the evening you have the chef that cooks fresh meat/fish then you have meats in sauces or batters I don't eat meat when abroad and I never struggled to find anything to have for dinner also available was wines and beer on tap along with soft drinks lunch is varied too and breakfast is the same everyday but all you need toast fried breakfast cereals yoghurts fruit so loads of choice
The resort is lovely although a very village like town which was fine for us a lovely beach and a fair amount of shops but your typical holiday souvenir shopping
The thing for me that would make me not want to return is the size of the pool it looks so much more bigger on line the pool got very cramped and when they played the water games it was not safe for kids in the pool at this time
the water slides where fabulous though..
The biggest thing was the amount of sun beds all cramped into one space you certainly got to no the other guests well and if you didn't put your towels out by 6am you had no chance of getting a bed the signs said they removed them but they never did
But all in all a lovely holiday thank you..

Stayed: June 2018, travelled with family
6  Thank jben12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susana C, Customer Experience at FERGUS Club Europa, responded to this reviewResponded 4 weeks ago

Dear jben12,

Thank you very much for choosing our place for your holidays and the valuable review given to our FERGUS Club Europa.

It is always a pleasure to hear that our guests had an enjoyable holiday experience staying with us and recommending us.
We will certainly transmit your comments about the impression given by our pool as well as about the enforcement of the hotel's policy about the non-reservation of sun beds to our Management in order to improve our service and make our guests feel like home.

Thanks again for choosing FERGUS Hotels.

We hope we get the pleasure of welcoming you back to our hotel again in the near future.

Kind regards,

Susana Cuesta
Customer Experience
FERGUS CLUB EUROPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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