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“Absolutely appalling service”
Review of Mamamuu Palmanova

Mamamuu Palmanova
Ranked #52 of 155 Restaurants in Palmanova
Certificate of Excellence
Price range: US$17 - US$41
Description: We cook the best Neapolitan Pizza in Mallorca with our passion and the history of our wood-fired oven. Also, you can find the best meat and a great atmosphere on our terrace.
Restaurant details
Description: We cook the best Neapolitan Pizza in Mallorca with our passion and the history of our wood-fired oven. Also, you can find the best meat and a great atmosphere on our terrace.
Reviewed 28 June 2018 via mobile

Ordered bread to start and a risotto and ribs for main yet after a long wait a burger and the wrong risotto came but no sing of the bread we had asked for a starter, waiter ran away before we got a chance to tell him it was the wrong order. After finally getting his attention he changed the burger for the ribs yet said I’d have to wait for my risotto and when I questioned that the bread should’ve come as a starter he shouted at me that “he knew” and brought us our “starter” 5 minutes later. After a 20 minute wait in which time my boyfriend had finished his meal, my risotto came with no apology. We had no service from the staff afterwards after multiple attempts to get their attention for more drinks and when we did finally get some service it was the bill being shoved at us and we didn’t get the option to order more drinks. Absolutely awful service and the food didn’t even make up for it - chips with the ribs came cold and I wouldn’t recommend the risotto. Only gratitude can be given to the gentleman next to us who was fluent Spanish and went and questioned where our food was for us. Many better places to eat in the area (anywhere else really).

Thank Megan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mamamuu P, Propietario at Mamamuu Palmanova, responded to this reviewResponded 10 July 2018

Hello Megan!! We are SO sorry about this issue. We had a bad day with the start of summer time but we have fixed all these mistakes to offer the best service. We all hope to see you back to do our best and make you happy with our menu and service :) Our apologizes about that. Have a great day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (122)
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10 - 14 of 122 reviews

Reviewed 26 June 2018

Was the first one at the restaurant for the day (around 17:00).
Ordered the house burger (without the egg), and found this very pleasing. Only thing was that the buns was too "crisp". Also ordered spare ribs, glazed in bbq-sauce. Was also very good. And from the children menu: burgers with fries. Also acceptable - was no garnish besides the burger and bun, and meat was a bit on the salt side (for the kids). Personally i loved the burger!

Thank Culture369467
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2018 via mobile

Afternoon stop for late lunch. Was not busy at all. Service was friendly, ordered Lasagne and fries and homemade burger. Took a good half an hour for our food to arrive eventhough there was only two other tables dinning!!
Lasagne was stone cold on arrival as where the fries. Waiter really apologetic, took it away to replace, by the time anorher arrived my partner had finished the luke warm burger and fries he had ordered.
2nd plate of lasagne was only slightly warm..fries stone cold!! Sent it back a second time and told them to not bother to bring another one. Shame, as food tasted lovely, unacceptable to bring out cold food though TWICE!!

Thank Raychel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2017

Recently went to dinner here. It was just ok nothing my special. Not sure if I'd visit again. Was quite expensive as well for what you actually got.

Thank cat1921
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2017 via mobile

Food was excellant.. good price and friendly staff.. will defo be back.. sangria was to die for.. we had angus steak for 12 euros and fish and chips which came out as 2 excellant portions for 12 euros.. staff were brill and the young lady hostess a pleasure to deal with.. 5 stars

Thank quinns2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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