Hi Sean and Charlotte,
I feel so sorry that you couldn't dive with us in Mallorca. It was a big mistake (my mistake) that you booked with another company and finally came with us to Portocolom.
If you came in July, I was working in association with the dive center where I got all the material and the application forms, and where I have done the briefing. All the material that you have used from the dive center passes every year a thorough test and review and the divecenter where you was doing the activity meets all the requirements and is a reliable dive school. The money we charged I personally gave it back the same day, and it was the dive center rules to charge for the equipment rental. Anyway now I am not working in association with this dive center anymore to avoid this kind of situations.
I try to make the underwater experience as much fun as possible and for me SAFETY is the number one point of the activity. As PADI instructor I have to meet all requirements and standards that are accepted and recognized worldwide to ensure that the activity is 100% secure.
Our goal is to take small groups, try to stablish a friendship with the customers that we have and make them enjoy the holiday as much as possible. You can see all the other reviews about our work here, in Tripadvisor.
I am pretty sure that the other company in town told you a lot to criticize and discredit us, because we are starting with this project in Calas de Mallorca and they want to avoid our competence at all costs. Not a good way to live and work in the same town.
I don't want you to think that you have been cheated, or the activity was dangerous, because it is not like this. If I can do something to make you feel happier just let me know.
Again, I am so sorry and I hope you have enjoyed your holidays in Mallorca.
Dani & Enjoycalas team