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“No longer the best on the lake...”

Portside Bar and Grill
Ranked #9 of 50 Restaurants in Moneta
Certificate of Excellence
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed 3 weeks ago via mobile

We have frequented Portside for many years. Those days are gone now unfortunately. The service is slow, and the food is worse. The wings are barely edible, basically some random sauce mixed with a bunch of Franks Red Hot. Shrimp is no longer on the menu either. When our server asked how everything was, we very politely gave honest feedback, and he seemed highly irritated. He sent the new owner to our table, who had no desire to make us feel welcome, showed no remorse for our dissatisfaction, and did nothing more than repeat “we use the same food suppliers.” Maybe true, but it doesn’t mean you order the same quality food from them, and it surely doesn’t mean you cook it or serve it the same. After that entirely pointless conversation, filled with his arrogance, we paid, and were stopped by another server who asked us what was wrong. We thought for a moment that he actually cared, but it turned out that he was simply related to the owner (we are assuming it was his son) and he was equally as arrogant. Hopefully someone new will take over next year, and reignite this establishment to what it once was, but until then, our boat will head elsewhere for lunch and dinner.

Thank gamayberry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VADarePortsideMgmt, Owner at Portside Bar and Grill, responded to this reviewResponded 3 weeks ago

It’s unfortunate that reviews like this get posted. We made every attempt to make you happy and it was clear that anything we said or could possibly do would not have changed things. Your unnecessary verbal abuse and foul language was uncalled for. Our reviews have been excellent and completely opposite of yours. We gladly accept you taking your business elsewhere.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (70)
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5 - 9 of 70 reviews

Reviewed 9 June 2018

A true locals favorite. I have been coming here for years, and this season Portside is under new management and it shows! Get there early to try the Cuban, they sell out quick for a reason. Keep up the good work in 2018.

Thank Cameron M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2018

We visited once this season since it changed owners. Miss the Key West vibe that it had. Have eaten there for years because of the wings. Unfortunately they don’t have the old recipe. Also miss the peel and eat shrimp. We went most every weekend, not sure if we’ll go much anymore. Had bad service the first weekend we tried it. Wings were nothing like the old ones. So sad! Had to order a hot dog because wings were slimy and too spicy. They don’t even have chili and slaw as an option. Just onions and ketchup. Hopefully they will improve the food.

Thank vmimom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2018

Good, basic food. Everything is cooked over a grill, not griddled or deep fried. Basic menu, fun atmosphere while eating over the water. No table service for orders - get in line at the bar. When your food is ready it is delivered to your table.

    • Value
    • Service
    • Food
Thank Casey K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2017

Didn't eat and should have. The trip was sensational and the commentary gave you a clear picture of SML. I would recommend anyone going to SML take the tour.

Thank clancymcq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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