On arrival was told my reserved King rm was no longer available. In place of I was given a 2 queen bed room. The desk manager insisted that they were queens, not doubles. They turned out to be doubles. Went back to the line in the lobby to point out the managers mistake. A young couple in front of me celebrating their first anniversary were being told that their room was no longer available. I spoke up telling the couple that not getting what the reserved was totally unacceptable. The manger looked at me and told me that it was not my concern. When my turn came, the manager looked past me asking the gentleman behind me what she could do for him. When I pointed out that I was there ahead of him she informed me that I was abusive, loud and insulting and if I didn't leave she was going to call the police. I had been recording the whole incident so I know she was lying. It turned out that the room that the gentleman was given was already occupied. We never got a different room. Our fiends who were staying in another room discovered they didn't have a shower curtain. When they tried to call the desk they found out their phone was not working. They had to go to the desk in person. By morning they still did not have the curtain. As we left we noticed the historic building next to the hotel is falling apart. This is the building that they use to show the historic part they play. The windows are boarded up and it looks totally run down. Will never stay here again.

The hotel is undergoing remodeling and we stayed in a room that had not been redone. Hopefully those issues will be resolved soon. The staff seemed overwhelmed trying to assign rooms for arriving wedding guests. The hotel seemed to operate with a bare minimum of staffing. A real concern is no elevator to second level. Carrying heavy luggage up steep stairs was not fun!

Everything about this hotel was awful except the staff. There is no elevator, the carpet is dirty, amenities do not work, and the vending machine and rooms are dusty with cracking paint. They say it is because they are renovating but the entire hotel should be gutted. The staff tries to remain pleasant but I'm sure it is hard having to work there everyday.