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Reviews (1 109)
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702
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All reviewshoulihans restaurantfront deskdulles airportattached restaurantmovie theaterexcellent customer serviceshuttle servicegreat amenitiesan early flightpark and flyi highly recommend this hotelone night staydowntown dcconvenient locationbusiness travelerbusiness tripfree shuttle
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198 - 203 of 1 109 reviews
Reviewed 24 February 2017 via mobile

We arrived after a long day of flying and visiting the Udvar-Hazy Center and gazing in wonder at all the flying machines. Ashley was very welcoming and got us checked in quickly. Very relaxing evening and great breakfast the next morning. Clean, quiet room and great shower.

Stayed: February 2017, travelled as a couple
Thank Sdrillot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this reviewResponded 27 February 2017

Dear Sdrillot; Thank you for selecting the Crowne Plaza Dulles for its convenient location to the Udvar-Hazy Center. This is one our favorite museums to recommend and agree that it is incredible to see the aircraft's, space shuttle and more. If time permits on your next visit, Washington DC is about 22 miles away and the National Air and Space Museum is breathtaking also, highly recommend a trip to the city for that and many other Smithsonian Museums.

We are very pleased to learn that you enjoyed your stay, received exceptional service upon arrival and overall this experience and stay exceeded your expectations. We value your business and feedback. We hope to welcome you again next time you are in town.

Thank you,
Sarah L.
E-Commerce Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2017 via mobile

We arrived in Washington unplanned due to changes to our flight itinerary. We only had hotel and meal vouchers from a airline in Mexico - no hotel booking. We were welcomed by the night management and they quickly organized everything with a smile. Ashley and Hazem were warm and welcoming and very efficient. We could eat a proper dinner, the restaurant staff gave us info on where to go sightseeing while we wait for our next flight and the hotel has shuttles that transported us everywhere without charge. What a relief to find an efficiently run hotel!

Stayed: February 2017, travelled with family
Thank Melanie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this reviewResponded 27 February 2017

Dear Melanie; Thank you for choosing our hotel for your place to stay. We appreciate you sharing with us that the customer service and warm greeting from Ashley and Hazeem started your stay off very well and helped put you at ease for the remaining time you were with us. Our team and restaurant staff take great pride in ensuring that our guests are comfortable and have all they need for an enjoyable experience, we are pleased to hear that they exceeded your expectations. It was our pleasure to assist you and delighted to hear that you had a memorable stay.

Thank you,
Sarah L.
E-Commerce Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2017

Just what I needed! Saloua greeted me at checkin and was outstanding. I can't thank her enough. Property is great, clean, convenient, and the perfect ending to a stressful day. I am so pleased, and it all started with Saloua! Houlihans is awesome, too

Room Tip: Yes, yes , yes!
  • Stayed: February 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Besafe96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this reviewResponded 27 February 2017

Dear besafe96; Thank you for being our guests. Providing an exceptional experience for our guests is something our staff takes great pride in. We are pleased to hear you enjoyed your stay at Crowne Plaza Dulles, the newly remodeled guestroom, the warm greeting from Saloua, as well as our on site restaurant Houlihan's all made for a memorable and pleasant experience. Thank you for personally recognizing Saloua as the team member that stood out to you during your stay. We'll be sure to share your compliments with her to encourage her to keep up the excellent job. We look forward to your next stay.

Sincerely,
Sarah L.
E-Commerce Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2017

My company puts me up in this hotel 2-4 times a year during transits to and from overseas. The new remodel is nice, and the rooms are much better than they were. Lots of places to eat within walking distance, and it's an easy drive to and from the airport.

I was most recently checked in by Ashley who was very friendly, helpful, and knowledgable. She was also kind enough to upgrade my room for me upon check-in, which was very much welcome after a 22 hour trip from the Middle East. Hazeem was at the front desk as well today and has handled my check in and out several times in the past and recognizes me. He is always kind and wishes everyone a pleasant stay. I mean, I know everyone says that but he seems to genuinely mean it.

My company has other options for our stay but I come here because it's easy to get into and out of, and I always have a pleasant stay.

  • Stayed: February 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Vincent P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this reviewResponded 24 February 2017

Dear vapippin; Thank you, we appreciate your company and you selecting the Crowne Plaza Dulles as your place to stay when in town. Your business means a great deal to us and we are delighted to hear that we continue to exceed your expectations with each visit. Thank you for the compliments on the recent remodel, we are glad the new look. We are thrilled to hear you had another successful and enjoyable visit. We'll be sure to pass along your praise to Ashley and Hazeem who both strive to provide an excellent experience for our valued guests. We look forward to welcoming you back next time your travels bring you to the area.

Sincerely.
Sarah L.
E-Commerce Manager

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Reviewed 22 February 2017

We live in Alexandria, VA. We had an early flight out from Dulles (45 minutes from our house.) We booked a night (with two weeks parking) at Crowne Plaza Dulles Airport. Ashley and Saloua met us as the front desk and could not have been more welcoming.The room was good. Shuttle to the airport worked perfectly.

  • Stayed: February 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Virginia O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this reviewResponded 24 February 2017

Dear Virginia; Thank you for choosing the Crowne Plaza Dulles Park and Fly package, we appreciate your business. We are pleased to hear the warm and welcome greeting from Ashley and Saloua started your stay off well and you had an enjoyable stay. We take great pride in offering our guests a comfortable room to rest in and convenient and courteous shuttle service and happy to hear we exceeded your expectations. Thank you again, we hope to welcome you back for your future travels.

Sincerely,
Sarah L.
E-Commerce Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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