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All reviews room was clean hot tub indoor pool yogurt the breakfast area would stay again hot breakfast front desk staff monticello uva refrigerator
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Reviewed 28 July 2018

I stay there a couple of times a year with 5 of my friends (5/6 rooms) when playing golf in the Charlottesville area. Stayed there in May. I waited to see if the management would try to make things right before writing my review. Shared a 2 double//bed room with one of my golf partner. When I opened my bed, I found a dried urine stain on bottom sheet which had penetrated to the mattress pad. I called the front desk and the attendant brought up a pair of sheets which were not the right size and frankly did not look like they had been cleaned, and told me I had to make the bed, which I did. Thinking back on it.... the pillow cases and mattress pad should have been changed also. Anyway I can't say I had a good night sleep....The next morning, a new crew was at the front desk and hearing my sad story, credited my credit card for 25 dollars. I told them that 25 dollars was not good enough for me. To that the answer was: then you can file a complaint with our customer services. Which I did. The manager is sending me form letters telling me how customer satisfaction is the number one priority but sometimes it just happened and they certainly hope I will give them another chance but 25 dollars is all he can do. I then complained to Choice Hotels and was told that since I accepted the 25 dollars discount they could not do anything more and offered me thousands of points towards a free night..... Anyway in my last communication to the manager I told him that if I did not get the room for free or at least a better discount I would post my experience on Trip Advisor and I do have pictures which I do not think they want to see on the web. Have not heard anything since.. so I am keeping my promise

Room tip: Nice Breakfast and great to visit Charlotttesville
Date of stay: May 2018
  • Trip type: Travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Jacqueline S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 July 2018

Stayed here for a recent visit to UVA Hospital. They gave a HUGE discount when we booked and told them were were coming to the hospital. Room was clean. All of the staff was friendly. My wife stayed in the room alone the second night and said she wasn't worried, she felt secure. Desk people give good recommendations for dining. Breakfast is pretty standard with bread, waffles, eggs, bacon, etc.

Date of stay: July 2018
Thank Stuart S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Theresa H, General Manager at Sleep Inn & Suites Monticello, responded to this reviewResponded 23 July 2018

Thank you for taking the time to post a review to TripAdvisor. We are so pleased to read that you enjoyed your stay with us! We strive to provide clean, comfortable accommodations along with excellent service from our staff and it is so nice to hear that we are exceeding in our goals! We hope that if your travels bring you back to the Charlottesville area, you will allow us to be your Choice hotel. Thank you.

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Reviewed 23 July 2018

Maybe all of the good reviews had set my expectations too high. The staff was helpful and friendly and breakfast was fine. No complaints there. Our room, however, was so damp and musty smelling. It was very unpleasant. We opened up the pull out sofa bed for our teenager, and the sheets were dirty. After receiving clean sheets, my son declared the bed too uncomfortable to sleep on, which was indeed true. It was awful. The noise from the people upstairs was also very disruptive. Would not stay here again, would not recommend.

Date of stay: July 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank 203nancyc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Theresa H, General Manager at Sleep Inn & Suites Monticello, responded to this reviewResponded 23 July 2018

We appreciate you taking time to submit feedback on TripAdvisor regarding your most recent stay with us. We are so sorry with the number of disappointing experiences you encountered. Our goal is to provide our guests with a welcoming, home-away-from-home experience, and to hear that we did not properly carry out this promise is very disappointing. We always strive to improve our offering and reviews like yours help us to do that. We hope that we can change your mind and you will choose to stay with us again. We are confident that your next stay will be pleasurable in every respect. Thanks!

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Reviewed 16 July 2018 via mobile

Decided to stay here for our visit to Monticello. We never stayed at a Sleep Inn before and we would stay here and any Sleep Inn if they were all like this. Everything was very clean. The staff all very nice. It has a breakfast that was good and had nearly everything one would desire. Our room was very clean and quiet. We stayed in a king suite room. The bathroom and tub clean! Also, the location of this Sleep Inn is close to a shopping area and lots of restaurants. Very conveniently located. It had everything we needed for a short stay.

Date of stay: July 2018
Trip type: Travelled with family
Thank MidwestGirl123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 July 2018

The beds were comfortable and the room was very nice. If I had one complaint it would be that I think the sheet was too small for the bed, as it kept coming off during the night.
Check in was quick and easy, and the employees were friendly and welcoming. I would stay here again.

Date of stay: June 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank kbearak104
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Theresa H, General Manager at Sleep Inn & Suites Monticello, responded to this reviewResponded 10 July 2018

Thank you kindly for taking the time to leave us a review. I am delighted that you found our rooms nice, beds comfortable and a welcoming and friendly staff! We do hope that we will see you again on your next visit to the Charlottesville area. Safe travels!

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