We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (696)
Filter reviews
696 results
Traveller rating
435
145
54
33
29
Traveller type
Time of year
LanguageAll languages
435
145
54
33
29
Show reviews that mention
All reviews covered parking front desk adjustable beds walking path great hotel the hotel staff omelet staff was very friendly stay there again comfortable rooms restaurants and shopping enjoyed my stay hot tub business trip hgi lobby firmness
Filter
Updating list...
37 - 42 of 696 reviews
Reviewed 21 June 2018 via mobile

I stay here every time I come in to Tyler, and always leave pleased. The staff I have dealt with repeatedly are always great. Sam, Justin, and Ethan always stand out with excellent service. The recent menu change keeps me there. The pepperoni flat bread was excellent.

Stayed: June 2018, travelled on business
Thank Cory F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberly K, General Manager at Hilton Garden Inn Tyler, responded to this reviewResponded 1 August 2018

What a great review! Thank you very much for the perfect score. We are so pleased that you have enjoyed your repeat stays with us, and we are honored that we have become your "home away from home" when you are in town! I will definitely pass this review on to our evening staff, they will be glad to hear that they have exceeded your expectations with their dedication to service. We look forward to welcoming you back soon to the Hilton Garden Inn Tyler!

Emily Abbott
Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2018

The Hilton Garden Inn in Tyler is my go-to when in this area for business. The hotel is super clean, comfortable and the staff very friendly and helpful. Located right on the South Tyler Trails, I always find time to walk through the woods for awhile, counting the locks on the bridge and smiling at the bikers and hikers with dogs. You can also detour to the right, just across the bridge after leaving the hotel and walk toward the highway to find Andy's Frozen Custard and treat yourself to a Concrete!

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank vicky b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberly K, General Manager at Hilton Garden Inn Tyler, responded to this reviewResponded 1 August 2018

It is always so great to see a perfect score and such a kind review from a guest. Thank you for taking the time to review your recent stay! I am so pleased to hear that our location is convenient for your visits, we love being so close to the Rose Rudman trails. We are honored to know that we are your first choice of hotel in Tyler, and we look forward to seeing you again soon!

Best regards,
Emily A
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2018

This hotel is an excellent choice for the cost. The front desk and houskeeping staff were exceptionally friendly and concientious. The king bed room was large enough for comfort for two. The chair and ottoman provided a comfortable place for reading. The desk and desk chair were adequate. The linens were soft and mostly cotton. Everything was clean. Very good value.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Seniortravelor2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberly K, General Manager at Hilton Garden Inn Tyler, responded to this reviewResponded 1 August 2018

Thank you for choosing the Hilton Garden Inn Tyler for your getaway! We are so pleased to hear that you were comfortable during your trip, and we sincerely appreciate the compliments to our staff. We hope to see you again soon on your next trip to Tyler!

Best regards,
Emily Abbott
Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2018

Hotel was dirty, bathroom had recent repairs with debris left in the floor.The bed sheets were soiled. The breakfast area poorly stocked and not replenished in a timely fashion and the breakfast/kitchen staff were rude. Our stay was a duration of 4 1/2 days and the manager was never visible. Hilton is always our first choice but we do not recommend this location.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
2  Thank 616darlal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberly K, General Manager at Hilton Garden Inn Tyler, responded to this reviewResponded 1 August 2018

We sincerely apologize for failing to exceed your expectations during your recent stay. The issues in your review are definitely out of the ordinary for us, and we hope this experience has not dissuaded you from booking again. We would love to have another chance to exceed your expectations with our usual excellence.

Best regards,
Emily Abbott
Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2018

We stayed here the night before picking our daughter up from Pine Cove camp and it was fantastic. The check-in was smooth, gentlemen working was extremely friendly adn offered free breakfast coupons! Room was very clean and modern and everything worked like expected. Very close to numerous restaurants and shopping.

  • Stayed: June 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank blakehutch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberly K, General Manager at Hilton Garden Inn Tyler, responded to this reviewResponded 1 August 2018

Thank you for the excellent review! We hope your daughter had a blast at Pine Cove camp! I am so pleased to hear that we were able to exceed your expectations with our dedication to service during your recent stay, I will pass this review along to our staff as a form of encouragement to continue their efforts in providing exceptional stays for all of our guests. We hope to see you again soon here at the Hilton Garden Inn Tyler!

Best regards,
Emily Abbott
Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews