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All reviews half board pool area lovely hotel show cooking small hotel pool parties walk in shower courtesy room veronicas strip sun loungers rooms are spacious hotel gala every night fresh fruit chocolate fountain breakfast and dinner bed and breakfast basis
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Reviewed 16 January 2021 via mobile

Amazing energy service - Mr. Pascal the evening waiter was simply amazing snd made us feel like we were in a 7 star resort. Lovely hotel and try one of the suites they are amazing! Thank you for your hospitality

Date of stay: December 2020
1  Thank TonyTad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie Zanatta, Atención al cliente/recepción at Vanilla Garden Boutique Hotel, responded to this reviewResponded 15 June 2021

Dear guests,

On behalf of all the staff at Vanilla Garden**** I would like to thank you for giving us 5 stars !

We will transfer your kind words to our restaurant manager Pascal and to all the staff and management team !

We hope to see you very soon
Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2020 via mobile

We’ve just came back from our stay at Vanilla Garden (Dec22nd) and must say it was very enjoyable.
The hotel is very clean, the staff are excellent even when further restrictions came in, the food was first class and out of our 11 nights we ate in the hotel 9 nights (half board). We like to eat out at different places usually but the food was so nice.
We upgraded to the jacuzzi room which came with a bottle of Cava & fresh fruit.
We were supposed to move back to our regular room 2 days before leaving but the Hotel very kindly let us keep the room for free for the rest of our duration.
Very comfortable around the pool area also with cushioned loungers.
Overall a very very enjoyable experience and would like to wish everyone at Vanilla Garden all the very best in the future.
10/10 from us

Date of stay: December 2020
2  Thank pairsocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaume Montalat, Dueño at Vanilla Garden Boutique Hotel, responded to this reviewResponded 9 January 2021

Dear guests,

On behalf of all the staff at Vanilla Garden**** I would like to give you another 10/10 from our end!

Reading comments like yours make us feel very satisfied since our efforts and hard work have the best reward of all: your own satisfaction!!

We hope to see you very soon
Kind Regards

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Reviewed 28 December 2020

Just returned from a two weeks stay with my partner. The hotel is lovely the situation makes it very easy to access, only 2 minutes from veronicas strips! The staff is very welcoming and the girls in reception are lovely. We know it is a very difficult time for tourism in Tenerife so we went out for lunch everyday to help other restaurants in the area. But the food (we stayed in Half Board) is very good, it's not buffet but you have a menu that change very week and you can still repeat if you wish to.
Thank you so much Vanilla Garden for such a lovely and relaxing holiday! We'll be back as soon as the situation gets better!

Room tip: Ask for a room with a view ! Or if you can, book an upgrade top the room with jacuzzi
Date of stay: December 2020
    • Value
    • Sleep Quality
    • Service
1  Thank katiewQ7856AK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaume Montalat, Dueño at Vanilla Garden Boutique Hotel, responded to this reviewResponded 9 January 2021

Dear Katie,

On behalf of all the staff at Vanilla Garden**** I would like to convey you our deepest gratitude for your kind comments.

Thank you also for appreciating the hard work our staff do to offer you the best service.

We hope to see you and your partner very soon.

Best Regards

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Reviewed 27 December 2020 via mobile

We Live in La Caleta,Tenerife & Decieded to Stay for Christmas 2020
23-27th December at
The Vanilla Gardens,
Playa de Las America's as some of our Friends from the UK stayed here last year for Their Honeymoon & recommeended it to us as A Nice Friendly Hotel..
With All The Restrictions on Bars & Restaurants having to Close Early & Eat outside we thought A Hotel would be a the Best option for us in these Unpresedented Times..
From the Moment we arrived we were made to Feel Soo Welcome By The Receptionists Maria & Claire..
We had A Welcome Glass of Cava on Arrival Then Checked our Room which was Spotlessly Clean
Tea Coffee & Fridge & even A Microwave in The Room..
The Room was Light & Airy & The Bed was Really Comfortable.
Choice of Pillows which was A Nice Touch..
We Stayed on Half Board & The Breakfasts were Lovely Very Fresh Food & A Show Cook tgat Did Crepes Eggs & Bacon to Order which was Lovely Plenty of Choice on Fruit & Yoghurts Apples / Oranges/Pears/ Bananas & Plenty of Choice on Bread & Pastries..
Rene/Pascal & The Lovely Young Waitress that Served us was Always Smiling Happy & Very Professional..
It was Fantastic..
Soo Pleased we Booked in At This Lovely Quaint Hotel over Christmas..
Spoke to The Owner & Said h9w Enjoyable it had been,
The Staff were Amazing..
Food was Delicious & even had A Saxaphone Player on Christmas Eve..
The Staff are Unbelieaveable & Everything is Wiped Down.
Meals Served in Gloves & Masks..
The Hotel was Airy Bright Clean & We Felt Very Safe in A Very Pleasant Enviroment in the Unpresedented Times when it is Soo Difficult especially with Time Restraints.. Having to Wear Masks & Sanitise Stations at every Point..
Soo would Definatly Reccomend to any of our Friends or Family that want A Quiet Hotel with Excellent Great Food &
Service..
Thank You
David & Elaine Edwardsxx

Date of stay: December 2020
Trip type: Travelled as a couple
3  Thank elainelouiseedwards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaume Montalat, Dueño at Vanilla Garden Boutique Hotel, responded to this reviewResponded 9 January 2021

Dear Elaine,

It was a real pleasure to meet you and we are extremely happy to having received your comments after your stay at Vanilla Garden****.

You have left a great description of the hotel and I am sure it will be very valuable for other people that are thinking about visiting us in the future.

We also want to thank you for having been so nice with all the staff with a permanent smile on your face. They all remember you!

We hope to see you soon

Kind Regards

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Reviewed 26 December 2020 via mobile

We booked here for Christmas. Overall the hotel is very clean and tidy. Staff mostly friendly, however a few of them were very rude. No consistency in service especially when serving food and had to ask for basics. Bed gave really bad backache and food made me sick. Not impressed and had to leave early to get back home.

Date of stay: December 2020
Trip type: Travelled as a couple
1  Thank zainharper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaume Montalat, Dueño at Vanilla Garden Boutique Hotel, responded to this reviewResponded 9 January 2021

Dear Zain,

First of all, I would like to thank you for leaving your comments and highlighting the positive aspects of your stay.

Due to the current situation that affects the whole world, we are not allowed to serve anything that has not been previously requested by the guest in the Restaurant.

Regarding the discomfort of the beds and after some inquiries, we have verified that the mattress was changed first and on a second occasion the bed was even completely changed.

It never ceases to surprise us that precisely the bed, one of the most praised points by the rest of the guests, has been a negative point for you, however, we take it into account.

We hope your back improves very soon.

Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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