Terrible staff in this hotel. The recepetionist Matheo called me stupid, after I pointed out that the hotel management should make the doorbell, or the electronic entrance lock that you could open with your room card. This happened after I couldn't enter
the hotel at 23.50 pm, since they close thw doors at 11 pm, and also there is usually noone behind the desk at night. There is only one receptionist working at night and he/she is usually in their back room with closed door, where they don't see the coming residents, or they walk through hotel at nights " checking rooms ".
The hotel manager apologised on behalf of the hotel after 3 days, multiple unpleasant explanations with him, and after an official written complaint.
Another time, I arrived at hotel at 23.55 pm, and I had to wait outside, since the other receptionist was also away, and came back to reception area after 10 min.
The next thing is, after I prolonged my stay for second month( I chose the same room), on the check out - check in day no one cleaned my room.
The room is not cleaned at all. Once a week, cleaners come, wipe the floor put new towels, and that's it.
All of the stuff ( except for cleaners ) are rude, dishonest, revolting. They barely speak english.
- Free Wifi