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Kevin P

Very Disappointed

Review of Best Tenerife
2.0 of 5 bubblesReviewed 31 Jul 2024via mobile
The hotel itself is nice, however the all inclusive food and drinks were awful. Sunbeds reserved from 7:30am despite their being signs saying unattended beds would be cleared,they weren't. Pool area was like feeding time at the zoo from morning til night. Probably worst drinks I've ever had at all inclusive hotel and I've had better food at much cheaper hotels. Staff weren't very helpful on reception and just a mention to Jet2 were just as unhelpful. Very disappointing holiday
Date of stay: June 2024
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pilar Rios, Marketing at Best Tenerife, responded to this review
Responded 05 Aug 2024
Dear Guest,

Thank you very much for writing this review.

We are very sorry to learn now that your stay with us was not as you expected it.

It would have been much more helpful for us to know this from the beginning.

We hope to see you soon.

Kind Regards,
Best Tenerife
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews self service two double beds pool area piano bar animation team great holiday toasties plenty of choice every night rooftop terrace self serve family room plenty of sunbeds evening entertainment bar staff hot dogs half board
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Reviewed 31 July 2024 via mobile

Just back from a 2 week stay in this hotel and we've came home disappointed !! We paid extra at time of booking for a senator room and the room was spacious and had 2 double beds,but the rooms are tired and in need of a major face lift !! There was tiles missing off the wall in the bathroom floors were lifting and air-conditioning sounded like it was gonna take off some nights,entertainment wasn't great at all and if your half board a pint of beer is about 3.40 not bad at all if they had a selection but they don't only Sam Miguel some people like it I just dint but that's my opinion!! Now the food,we were half board so only had breakfast and lunch breakfast was a breakfast as it goes dinner was shocking it was nearly the exact same thing every night apart from a few different mates being live cooked !! I never complain about food in hotels but I thought I had tp give an honest opinion so other people can make their own mind up ! Hotel staff very friendly hotel clean and the roof terrace was nice with great views !! This was our 1st time in teneriffe and I can't see us going back any time soon !!

Date of stay: July 2024
Trip type: Travelled with family
2  Thank 139stephenf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pilar Rios, Marketing at Best Tenerife, responded to this reviewResponded 2 August 2024

Dear Stephen,

Thank you very much for taking the time to write a review.

We value your feedback, as it helps us to identify areas where we can improve.

We hope to have the opportunity to welcome you again in the future.

Kind Regards,
Best Tenerife

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2024

Very nice hotel a bit dated but really clean the cleaning staff were fab and some of the bar staff were lovley… the food was wdible but not nice. We were half board so ate out on an evening all in all a fab stay - mist have kids as there was hardly any adult entertainment. Rush for beds was annoying but not a sun bather so it didnt really matter.

Room tip: Loads of nice resturants nearby. Treat yourself
Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Samantha E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pilar Rios, Marketing at Best Tenerife, responded to this reviewResponded 4 weeks ago

Dear Samantha,

First of all thank you very much for taking the time to write this review about our hotel Best Tenerife.

We are very thrilled for all your comment which really help us to continue working on the same line.

We really hope to welcome you in a near future.

Kind Regards,
Best Tenerife

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2024 via mobile

getting a sunbed was a nightmare big queues early morning and stampede to get one
The lifeguard was strict spending all day squaring up the sunbeds rather than keeping an eye on the pool made me feel uncomfortable and not relaxed
I actually quite enjoyed the food it was tasty and plentiful with lots of choice and the snack bar at lunch by the pool was really nice too
i love omelettes however the chefs didn’t seem too happy making them even though i arrived early .they preferred making just the cheese and ham ones for everyone
just preference too on all inclusive i want to be looked after and waited on so didn’t like serving my self a gin and tonic etc at the bar like they have i expect that of soft drink and beer but didn’t want that of other spirits
overall the hotel was nice and great location but doubt we will be back due to the above

Date of stay: July 2024
Trip type: Travelled with family
2  Thank Stephaniejon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pilar Rios, Marketing at Best Tenerife, responded to this reviewResponded 29 July 2024

Dear Guest,

Thank you very much for taking the time to write this review.

We are very sorry to hear now that you have left unhappy with the pool area.

We also appreciate your constructive comments and hope to see you again in the future.

Kind Regards,
Best Tenerife

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2024

balcony was poor it .overlooked all other balconies in the block and no other view of pool etc. mad rush for pool beds in the morning but plenty available if you wanted a quiet space. enjoyed our stay .
Entertainment was good much of the time. but activity team were good with the children

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sunshine67508
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pilar Rios, Marketing at Best Tenerife, responded to this reviewResponded 26 July 2024

Dear Guest,

Thank you very much for taking the time to write about our hotel Best Tenerife.

We are very thrilled to receive this nice review about us, which really help all of us to continue working on the same line to offer all our guests the best holidays experiences.

We do not forget your comments about our food and sun bed situation in order to improve these services.

We really hope to welcome you back in a near future.

Kind Regards,
Best Tenerife

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2024

Staff was great food wasn't too bad but the biggest pet hate was the whole ten days we was they we couldn't get sun bed by pool it was nightmare people was standing waiting then when fence was removed it was like animals running to get bed then would place towel there and disappear for most day .my husband and I ended paying 10 euros each to go up on the roof not sure if we would return to that hotel again

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank samantha W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pilar Rios, Marketing at Best Tenerife, responded to this reviewResponded 26 July 2024

Dear Samantha,

First of all thank you very much for taking the time to write this review about our hotel Best Tenerife.

We are very thrilled for your comments about our staff which are our main value and work hard daily to offer all our guest the best holidays memories.

We also know the problem with the sun bed in the pool area, which also depends on guest behaviour, but you can be sure we always provide sun beds to all our guests.

We really would like to welcome you back in a near future.

Kind Regards,
Best Tenerife

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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