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Reviews (3 052)
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All reviewsself servicetwo double bedspiano barpool areaplenty of choicetoastiesanimation teamplenty of sunbedsfoam partyevery nightbar staffgreat holidayevening entertainmentshow cookingall inclusive guestshot dogshalf board
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Reviewed 2 April 2018 via mobile

We stayed at the hotel Best Tenerife last wk. in March. Check in was fast and receptionist very polite and helpful. We had a room on the 4th floor and it had been updated so that was good. The safe was free (nice change) and the beds were firm to sleep on. Our room was number 401 and apart from children running around upstairs was reasonably quiet. There can be quite a wait at times to use the lift and this does get annoying as your holiday continues. Around the pool there are plenty of sun loungers to be had so no need to rush down, the one annoying thing about the sun loungers is, if you put your towel on before 9.30 am they can, and do, take it off. On top of that they also state that if you leave your towel on for over 30 mins regardless of time of day and your not there they will take your towel off. Now you might say “well that’s good” but in theory that means you have 30 mins to get to restaurant and eat your lunch and get back. Absolutely crazy in my opinion. Now let’s get on to the restaurant, I have been to many all inclusive restaurants and this has to be the worst of them all. It was so so busy when we were there it boarded on a nightmare. There is one station for hot food and when I say hot, really I mean warm at best, never had anything hot. So with there only being one station, everyone is around it, going one way or another or pushing in to get what they want. We were there 7 nights and we ate out 4 of them. Hotel best, why don’t you have another hot, sorry, warm food station at other side of restaurant so there are two places to visit instead of just the one ? Now this may make life harder for your staff, but would make things so much easier for your paying guests, just a thought ? Well anyway that’s my moan over, having tried this Hotel, personally we would not go back again. If only it was the Best ehh...

Stayed: March 2018, travelled as a couple
2  Thank Gordon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestHotels2018, Manager at Hotel Best Tenerife, responded to this reviewResponded 9 April 2018

Dear Gordon B,

Thank you for sharing your review with us and other guests. It is a pleasure to see you enjoyed the room and the ample pool area. Please keep in mind that hotel is almost always fully booked and that the policy of no sunbed reservation is implemented to ensure that all guests have a sunbed. The food and the temperatures of the buffet are controlled several times during the service and the temperatures are correct according to HACCP regulations. Thank you again for your comment and to offer us the opportunity of answering you.

Kindest regards

Hotel Management

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Reviewed 1 April 2018 via mobile

Visited here with mum for winter break. The hotel staff were very nice. The room was a good size with two large beds. There is a fridge in the room which you don't have to pay for. The room was on the third floor and had good view. There was a really good selection for breakfast and dinner. You would always find something to eat. The food which was cooked by the chefs was always warm but some of the food on the hot plates could have been warmer. The pool area is large and there are plenty of beds. The pool opens at 9am and you can't put your towel down to reserve beds or the lifeguard takes them away before 9.30am. The water was really cold in one of the pools but once you are in its not too bad. The animation team worked hard to get the guests involved. There is a spa and a roof terrace which we never used. I think you have to book the roof terrace via reception but we were happy by the pool. We were half board but if you were all inclusive the drinks were out for you to help yourself during the day and at night in both bars. The hotel was central for walking down to the beech or the shops. I would definately go back.

Stayed: March 2018, travelled with family
3  Thank Dedal78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestHotels2018, Manager at Hotel Best Tenerife, responded to this reviewResponded 6 April 2018

Dear Dedal78,

Thank you very much for your kind words on your holiday in Best Tenerife. It is a pleasure to see that we met your expectations and the words of appreciation on the food and cleanness will be passed onto the corresponding departments. We hope to see you again any time soon.

Kindest regards

Hotel Management

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Reviewed 31 March 2018

The room was large with 2 double beds, plenty of wardrobe space, nice balcony and good shower. Some parts of the balcony and bathroom starting to look slightly shabby but nothing major. We were not all inclusive as we like to eat out sometimes but the food at the hotel was varied but not always very hot but again it didn't really matter. Staff were always very helpful. The hotel is in a really good position, 10 minute walk to a nice sandy beach, 5 minutes to loads of restaurants and pubs with live music. The only downside is that if you like to sit around the pool all day you have to get a sunbed early. The hotel has a policy that if sunbeds with towels on are left unoccupied for more than 30 minutes then these will be removed. This definitely doesn't happen as we saw towels and other stuff left on a pair of sunbeds from 9.00 in the morning and not occupied till about 12 noon. Then left again when they went for lunch and occupied for about 90 minutes in the afternoon. We like to spend the day out of the hotel, often on one of the lovely sandy beaches but one day we came back to the hotel early afternoon and absolutely no chance of a sunbed even though some were unoccupied.

Stayed: March 2018, travelled as a couple
Review collected in partnership with this hotel
1  Thank Trish W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestHotels2018, Manager at Hotel Best Tenerife, responded to this reviewResponded 6 April 2018

Dear Trish W,

Thank you very much for taking the time to write a review on your stay with us. It is a pleasure to see you liked the large room and its comfort; as well as the location of the hotel close to the beach. The policy on towels and sunbed reservation is very clear in the hotel. It is not allowed to book them before 09:30 as then the area is being cleaned and later if they are unoccupied for more than 45min, the towels are taken, so that all guests have the opportunity to have a sunbed. I

It would be a pleasure to see you again soon.

Kindest regards

Hotel Management

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Reviewed 31 March 2018

although we did enjoy our stay at this hotel we found the room accomadation basic with only two draws in the room for 2 people ( 1 of which was broken but replaced that day ).the wall socket was also broken but again replaced that same day after reporting.we understand the hotel is going through a period of renovation but i would have liked the room to be checked before letting.the hotel pool was not heated and so was cold every day which explains why very few people were in the water. there was not enough tea and coffee machines in the restaurant which always seemed to have a queue and the drinks were just warm..the positives about this hotel was that it was in a great location with shops bars restaurants and the beach only 5 to 10 minute walk away. the staff worked very hard to make our stay enjoyable and were very helpful and communication was never a problem. the food in the restaurant was variable and plentiful and the entertainment was also good. the housekeeping and cleaning was to a high standard.we would like to stay at this hotel again but only if changes mentioned above were made

Room Tip: we would of liked a kettle in the room with tea and coffee and more draws and storage space
Stayed: March 2018, travelled as a couple
Review collected in partnership with this hotel
1  Thank blythlad14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestHotels2018, Manager at Hotel Best Tenerife, responded to this reviewResponded 6 April 2018

Dear blythlad14,

Thank you very much for leaving us some words on your recent holiday with us. We appreciate your compliments on the central location of the hotel, the kindness of the staff and the hard work of the animation team. Thank you again for your comment and to give us the opportunity of answering you.

Kindest regards

Hotel Management

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Reviewed 31 March 2018

As always we found our stay at the Best Tenerife,excellent,room we asked for was given us,a bottle of bubble and Choc on arrival,clean accomodation,great staff,great food(5 Star) we would definetly go once again,having been here about 5 times .great location for all Los Americas..

Room Tip: Could not have been bettered
Stayed: March 2018, travelled as a couple
Review collected in partnership with this hotel
1  Thank jrobinson941
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestHotels2018, Manager at Hotel Best Tenerife, responded to this reviewResponded 6 April 2018

Dear jrobinson941,

Thank you for your kind words on your holiday with us. It is great that we could accomodate your request and that you appreciated the kindness of the staff. It would be a pleasure to see you again with us soon.

Kindest regards

Hotel Management

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