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All reviews walk in wardrobe animation team beach bar dressing room maxi club jose maria private beach pool area games room superior suite roof terrace lovely hotel family holiday bar staff evening entertainment sun loungers plenty of choice
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Reviewed 4 weeks ago

Visiting the hotel in the last week of the season, we were really impressed that they maintained a friendly and welcoming attitude, and made the stay very enjoyable. The children's entertainers were so enthusiastic, and our kids had a great time. We thought that the range of food in the buffets was very good, consistently high quality, and varied a lot from one day to the next. Although some have suggested that the "All Inclusive" nature is not enough, we would disagree - it is only the premium versions of drinks that had to be paid for, and we had a happy variety over the whole week, paying only once for cocktails as a treat.

Room Tip: It was worth the little extra for a superior suite - non-superior rooms might have some pretty disappointing views out onto walls or hedges
  • Stayed: October 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank MikeMarriott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SusanaC2976, Customer Experience at FERGUS Style Cala Blanca Suites, responded to this reviewResponded 4 weeks ago


Dear MikeMarriott,

Thank you for taking the time to leave your outstanding opinion about our FERGUS Style Cala Blanca Suites and for your wonderful feedback.

It is a great pleasure to read that you not only had an enjoyable stay with us but that the facilities and staff met your needs. We will certainly pass your feedback on our whole team to advise them of the great work.

Thanks for choosing FERGUS Hotels.

We look forward to welcoming you on your next trip to Santa Ponça.

Kindest regards,

Susana Cuesta
Customer Experience
FERGUS STYLE CALA BLANCA SUITES

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

We visited the hotel in the middle of October. The hotel and rooms are clean and well maintained. The location is good, close to the square with lovely views over the sea from our room.

The food is among some of the best we have eaten on AI but a cocktail would be nice on the AI. From what I can gather they were once included.

Rooms just about ok for 5 but only because of the storage room. But clean and tidy and a lovely sea view.

Entertainment was good. Goofy, Ivan and Christina were brilliant. They learnt your names. Encouraged you to take part but respected if you didn't.

Thank you from Paul McCartney. Sophie with the ph and the rest of the family

Stayed: October 2018, travelled with family
Thank Nicola C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SusanaC2976, Customer Experience at FERGUS Style Cala Blanca Suites, responded to this reviewResponded 4 weeks ago

Dear Nicola C,

Thank you for taking the time to submit your feedback in respect of your recent stay with us at our FERGUS Style Cala Blanca Suites.

We are delighted that you enjoyed your stay and appreciate your wonderful comments in relation to our staff and our place.
We greatly appreciate both your positive comments and your constructive ones. Therefore, be assured that the points you have raised with regard to the drinks choice included in our AI offer will be brought up for further discussion with our Management team for consideration and improvement.

Thanks for choosing FERGUS Hotels.

We would love to welcome you back for many more enjoyable stays in the near future.

Kind regards,

Susana Cuesta
Customer Experience
FERGUS STYLE CALA BLANCA SUITES

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

End of season poor weather which cant be helped. Very cold hotel with very limited seating in a basement bar like a cave! Too cramped for entertainment or even just sitting. We stayed all inclusive with family ranging from 63 to 10. Cost £4,200 we expected basic drinks such as slushys milk shakes lemonade tonic & hot chocolate to be available - they ran out. No explanation or apology. In hot weather the hotel has sunbed issues in poor weather indoor seating issues. The management MUST be aware - but do nothing review after review & we certainly didnt see any senior managers while we were there. The staff in the hotel are lovely - but it takes more than friendliness to deliver value for money.

Stayed: October 2018, travelled with family
4  Thank Nomad21849802695
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SusanaC2976, Customer Experience at FERGUS Style Cala Blanca Suites, responded to this reviewResponded 4 weeks ago

Dear Nomad21849802695,

Thanks for your stay with us and your valuable feedback on our FERGUS Style Cala Blanca Suites.

We are concerned to read of the overall disappointment you experienced with our hotel and our service. Please accept our sincere apologies for your experience.
Be certain that we will share your feedback about the size of our bar and the seating availability to watch the evening entertainment on rainy days as well as about the drinks selection included in our AI offer with our Management team to ensure we focus on improving our offering and preventing future occurence.

Thanks again for choosing FERGUS Hotels.

Kind regards and best wishes,

Susana Cuesta
Customer Experience
FERGUS STYLE CALA BLANCA SUITES

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2018

In a lovely position just outside of the main town of Santa Ponsa. 10-15 minute walk to main square. The area is quite hilly. ALL staff were very efficient, friendly, enthusiastic, helpful. Rooms were good clean and fairly comfortable. I would probably say a little too small for 4 people. There were twin beds, sofa bed, table and chairs, bathroom with shower over bath. Bidet. The balcony had 2 chairs and a small lounger. Food in restaurant was buffet style and of good quality (only one complaint - not enough variety for vegetarians). Bar area was too small and only 2 staff. Cocktails were extra 3euros if you were all inclusive. Didn't use the children's entertainment. Only witnessed 1 evening show and unfortunately wouldn't rate that person very well. We were there for Halloween and the staff went all out with decorations, costumes, food, etcOverall we had a lovely holiday despite the appalling weather.

  • Stayed: October 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
Thank daynat118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SusanaC2976, Customer Experience at FERGUS Style Cala Blanca Suites, responded to this reviewResponded 4 weeks ago

Dear daynat118,

Thank you very much for choosing our place for your holidays and the valuable review given to our FERGUS Style Cala Blanca Suites.

It is always a pleasure to hear that our guests had an overall enjoyable holiday experience staying with us and recommending us despite of the unpleasant weather you were witness of.
We will certainly transmit your suggestions about the vegetarian meals selection offered in our restaurant as well as about the size of our bar area and the staff reinforcement for busy periods to our Management in order to improve our service and make our guests feel like home.

Thanks again for choosing FERGUS Hotels.

We hope we get the pleasure of welcoming you back to our hotel in the near future.

Kind regards,

Susana Cuesta
Customer Experience
FERGUS STYLE CALA BLANCA SUITES

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2018

We stayed at this hotel as 2 adults and a 2yr old. The hotel is located around 15 mins walk from the centre of Santa Ponsa. The hotel itself is split into one man building and a couple of annex buildings adjacent to the swimming pool. At the end of the hotel where pool is located, this leads out to a small beach (not suitable for sun bathing) which you could paddle / swim in.

The positives:
- Friendly restaurant staff - couldn't do enough for you and very welcoming of children.
- The food was of very good quality with plenty of choice and different dishes each night.
- Modern interior and hotel was clean.
- A good drinks selection with named brands.
- Entertainment team for the children (mini disco) were very enthusiastic and genuinely interested in ensuring the children had a great time.
- The hotel is very family friendly.

The negatives:
- The pool area is sheltered by the hotel buildings which restricts the sunlight on 50% of the sun loungers.
- We stayed in a superior suite, this was significantly smaller than the hotel pictures.
- We suffered with poor weather, there is not internal area for the entertainment to take place. The hotel bar was utilised but is not really suitable for this - people crammed in.
- The pool is very cold (air temperature was around 22 degrees). Maybe different in Jul / Aug with better weather.

Overall, i would rate as a 3.5 star hotel based on the great food, friendly staff and a modern interior. On the flip side, the pool being shaded for large periods, the room size and a lack of facilities for entertainment are why i have not rated the hotel more highly.

Room Tip: Choose a room in the main building looking out to the pool or outdoor stage
  • Stayed: October 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Lharrison1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SusanaC2976, Customer Experience at FERGUS Style Cala Blanca Suites, responded to this reviewResponded 3 November 2018

Dear Lharrison1977,

Thank you very much for your stay and the time taken for your review of our FERGUS Style Cala Blanca Suites.

It is a pleasure to hear that you enjoyed a nice stay with us on the whole despite the points mentioned for which we apologize.
We have taken good note of your comments and proposals concerning the size of the entertainment indoor area when it rains, our pools temperature as well as about the equipment of the room type booked on this occasion, and be certain they will be taken into consideration to continue improving our service as well as our facilities so that our guests can enjoy an unforgettable holiday experience.

Thanks again for choosing FERGUS Hotels.

We would love to welcome you back.

Kind regards,

Susana Cuesta
Customer Experience
FERGUS STYLE CALA BLANCA SUITES

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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