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All reviews sorrento apartments air con two bedroom apartment towels were changed coffee maker top floor opposite the beach tv remote sea view fridge freezer bars and restaurants quiet side air hockey friendly receptionist watering hole your doorstep euro deposit
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Reviewed 28 June 2018 via mobile

Amazing facilities, good customer service and would come again and recommend to anyone wanting either a family or couples holiday.
Friendly, convenient and clean.
The rooms are very large, have all facilities needed.

Stayed: June 2018, travelled with family
1  Thank dan422018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deya P, Director de Relaciones con Clientes at Apartamentos Portofino y Sorrento, responded to this reviewResponded 30 June 2018

Hi dan422018,

Thanks for sharing such lovely feedback, we're very grateful. It was very kind of you to describe our most positive core values. Value for money is one of them, as is the facilities, customer service and the location. Thanks again for staying with us. We hope to see you again soon.

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Reviewed 27 June 2018 via mobile

Very clean rooms lovely views and even though we go to rooms for another hour was made to feel very welcome and was able to leave stuff in a very secure room personnel on reception are very accommodating,cheerful and helpful would highly recommend and would definitely come back

Stayed: June 2018, travelled with family
1  Thank Dan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deya P, Director de Relaciones con Clientes at Apartamentos Portofino y Sorrento, responded to this reviewResponded 30 June 2018


Hi Dan R,

Thanks so much from the bottom of our hearts for having shared such positive feedback. It makes us happy to hear that your stay was very enjoyable and the location, the service and in particular the facilities of the apartments have been to your liking. We're certain that other readers will also find your review very useful and interesting. Thanks again for staying with us and we hope to see you again at Apartamentos Portofino y Sorrento in Santa Ponsa, Mallorca.

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Reviewed 26 June 2018

Location - Excellent.
Staff - Friendly and helpful, excellent.
Apartment - Nice, spacious, air conditioning, safe, good fridge freezer and all other facilities were fine for self catering. We were on 7th floor, lovely view of beach and bay.
Shower did soak bathroom, not great and should really be addressed.
We had to do our own cleaning and emptying of the bin, after 5 nights I had to go to reception to ask for clean sheets which again we changed ourselves? The old sheets lay for the remainder of our stay. We found the housekeeping odd as our towels were changed without fail every 2nd day?

Resort is nice, beach is great and everything is pretty central within easy walking distance. Did find it quite expensive to eat out but no pushy pr’s which is great. Go budget a couple of nights and it’s cool.

“Didn’t like the whole Celtic FC theme that runs through a huge amount of holiday goers, partly my fault as booked on a whim and didn’t research before!...maybe my RFC tattoo didn’t help ;-)”

Room Tip: If you’re able, go for rooms on 7th floor for that view!
Stayed: June 2018, travelled as a couple
Thank irnblubru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deya P, Director de Relaciones con Clientes at Apartamentos Portofino y Sorrento, responded to this reviewResponded 29 June 2018

Hi irnblubru,

Your feedback is very positive and it shows that despite the Celtic FC supporters you've had an enjoyable stay in our apartments. Furthermore, we're very pleased that you've left such positive feedback about the facilities, the location and particularly about the friendliness of our staff. We all feel proud to have contributed to your happiness during these few days. Thanks again for such lovely feedback and for staying with us. We hope this won't be the last time that you book a holiday to our hotel. All the best from Apartamentos Portofino Sorrento.

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Reviewed 26 June 2018

I've been coming to Santa Ponsa for many, many years. I have stayed in lots of different apartments and hotels and I have to say the Portofino is the best value and my favourite of the lot.

On the last trip, I was delighted to find that the rooms had been decorated giving a modern and chic feel to the rooms and the bathroom (although I would reiterate comments about needing a shower curtain or screen to avoid a wet floor). The rooms have everything you need and the situation is perfect. Very close to the beach and bars/restaurants (including my favourites Meson Del Mar and Sargantana) and yet far enough away from the hustle and bustle to get a great night's sleep.

The food by the pool is fantastic for kids especially during the day. The pools are not huge but they are kept clean and a pleasant atmosphere for families.

I love this complex and I am very much looking forward to my next trip in July 2018!

Room Tip: Anyone with mobility issues should ask to be situated at the front block although there are lifts and ramps.
  • Stayed: October 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Slevaloi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deya P, Director de Relaciones con Clientes at Apartamentos Portofino y Sorrento, responded to this reviewResponded 29 June 2018

Hi Slevaloi,

It was very kind of you to rate us as the best place to stay in Santa Ponsa and we'd like to thank you from the bottom of our hearts. This information is not only very positive but will also be very interesting for others to read as the holidaymakers will find out about very important aspects of our apartments. Things like its perfect location in front of the bay and just a few minutes from the beach and the room facilities are usually quite well rated by other holidaymakers. We're pleased to hear that all of this has been perfect for you and we're particularly happy that we'll get to enjoy your company again in July. We'll be waiting with open arms. See you again soon.

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Reviewed 26 June 2018 via mobile

We have just returned from a 10 day stay
The apartment fourth floor was clean spacious and comfortable. On our arrival it wasn't ready so we sat around the pool for a couple of hrs. It was worth the wait. We had lovely sea views and a large balcony area. We paid for a safe , air.con and 20 euro deposit for the tv remote. We didn't really use the tv. We spent most of our time at the beach we found around the pool to be quite claustrophobic 2.small pools, and more people than sun beds. There were alot of rooms it was a fairly big complex the pools need to accomadate more folk so we found our selves at the beach which was a minute away over the road. Sun beds could be bought to use for the day 2 beds and parasol 14.50 euros. Or we bought a parasol and some beach mats for around the same price for the whole holiday. We did use the beds on occasions for a change tho. Eating out was expensive and food wasnt overly great we found a couple of good places to eat of an evening everyone as different tastes id say there is something for everyone right on your door step plenty of shops too supermarkets etc. Over all the holiday was good. The transfer 2 hrs was a bit of a drag with children after a delayed flight and a farce collecting luggage when we landed but i wouldn't let that put me off though. Santa ponsa is a lovely clean town well worth a visit.

Stayed: June 2018, travelled with family
Thank Sharon V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deya P, Director de Relaciones con Clientes at Apartamentos Portofino y Sorrento, responded to this reviewResponded 30 June 2018

Dear Sharon V,

We appreciate the time you've taken to comment so positively on your stay at our Apartamentos Portofino Sorrento as well as your lovely comments regarding the spaciousness of the apartments and the fantastic location next to Santa Ponsa beach. Our location is one of the highest rated aspects by our guests and holidaymakers also choose us for the facilities and the friendly service of our staff. We're delighted to hear that you think the same and that you've shared this review for others to see. On a final note, we'd just like to thank you for staying with us and we hope that it's not the last time we see you. All the best.

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