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Reviewed 27 June 2018 via mobile

my stay at the hotel was perfect, every day they made very fun games, the entertainers are the best especially the crazy laura and her friend edgar are very lively and energetic plus the kitchen staff and bar were very respectful and nice I have really enjoyed an ideal place to go

Stayed: June 2018, travelled as a couple
Thank noemi t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego_Ortuzar, Director General at Ohtels Belvedere, responded to this reviewResponded 3 July 2018

Dear Noemi,

Thank you very much for choosing Belvedere for your holidays and for dedicate few minutes of your time to give us your opinion.
I am so happy to knoy that the hotel lived up your expectations.
Hope you enjoy your holidays and bring home great memory of your stay in Salou.

We will be waitting for your next arrival.

Hope to see you soon.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018

Stayed for a week at this hotel and the best thing about it was the location in Salou.When we checked in we were offered the chance of two single beds or a double bed.We chose a double bed that was a bad mistake as the double bed was a small double so the room we got was on the small size.We only had one bin that was in the bathroom.Bed was ok had to use the extra pillow that was in the wardrobe.We paid to use the safe which we received the key from reception and we got back deposit when we left.The fridge was nice ,washing line on balcony was handy.Beds made every day only on sunday bin was not emptied. Room 1228 was right above the entertainment area,we didn't need to leave room to listen to the evening shows.
We sat on balcony ready for evening entertainment to begin one night but there was none.The outside bar was not even open,if hotel going to cancel it you need to tell us and not advertise the entertainment on the poster
We booked with Jet 2 holiday and as it was first time we booked with them we didn't realise we wouldn't get welcome meeting.When we got on transfer bus from airport we got booklet that contained what excursions they did but not what days they went or the cost.After speaking to rep we chose to go with bus plana and because we booked more than one we saved money.
We walked to the tourist office which is a few minutes walk from the hotel.Here we got information about the road train which we used to see other areas of the resort.
We booked half board at this hotel,the dining room area/food is what lets this hotel down.You are given at piece of paper at check in with room number on which you show when you enter each time.Sometimes this could lead to waiting at the door as sometimes only one person checking you in and same person you have pay for you drinks with.On the table most of the time there was a drink menu but only sometimes was it in english.The staff could never get on top of the cleaning the table and laying the tables ready for the next people so we were constantly looking for cutlery,napkins and at times had trouble finding staff for a drink.I'am a very fussy eater and had a lot of problems with this hotel at meal times.I don't eat fish and they had a lot but they kept the bones in which my husband had to pick out each time.The labeling of food was poor even though on label it would give 4 languages of what the food was it was the same word for each language so still had trouble working out what the food was.You had someone making pizza but no label as to what flavour they were.The toaster either very slow or broken.On our last morning the hotel put out bottles wine in ice bucket at breakfast.We couldn't enjoy this as was flying home.
The hotel has a picture by the dining room about what clothes you can wear but it's not enforced,take it down.
We booked to go on an excursion and wouldn't be back till very late so booked a packed lunch the day before we went.We received ham/cheese sandwiches,apple,yoghert,packet of crisps,bottle of water and napkin with a spoon.
Plenty of shops in resort,free toilets along seafront but had to be careful as floor was wet and dirty.On excursion to Barcelona you had to pay to use toilet so loose change handy
While waiting for pick up by Jet2 a small mini bus with trailer arrived and driver got out and said 3 peoples first name one of which was my husbands.I spoke to drive to see if he meant us and yes he did.We got on the bus but the others didn't so please check as we could easily have missed the bus.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Service
1  Thank low30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego_Ortuzar, Director General at Ohtels Belvedere, responded to this reviewResponded 3 July 2018

Dear guest,

First of all, l thanks you for trusting in Ohtels Belvedere and for dedicate few minutes of your time to give us your opinion.
Hope you enjoy your stay with us and bring home an unforgettable memory of your experience.
I will communicate your congratulations to the staff and take a note of your suggestions also.

I am so sorry if you have any inconvenience with your travel agency and the trips that you book with them.

Do not hesitate in contact us for any question or future reservation, we will be to your complete disposal.

Hope to see you soon.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018 via mobile

Laura is the best... very friendly always around chatting.. very happy face! Also poppy is fantastic! Always asking if your OK. The entertainment at night is hilarious! Getting us all up on the stage playing games! Fantastic highly recommended@

Stayed: June 2018, travelled with family
Thank Shannon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego_Ortuzar, Director General at Ohtels Belvedere, responded to this reviewResponded 3 July 2018

Dear Shannon,

Thank you for trusting in Belvedere for your holidays and for giving your opinion.
I am pleased to know that you enjoy your stay with us.
I will communicate your congratulations to the staff.

Hope to see you soon.

Your sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018 via mobile

The room and beds were spacious enough for 2 people. Food was good, the provided gluten free food for my friend. Entertainment at night was fun for all ages. Laura and the rest of the team were very fun. Very close to everything, well worth the stay

Stayed: June 2018, travelled with friends
Thank eveapril18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego_Ortuzar, Director General at Ohtels Belvedere, responded to this reviewResponded 3 July 2018

Dear guest,

Thank you for dedicate few minutes of your time to give us your opinion.
I am so happy to know that you enjoy your stay with us.
I will communicate your congratulations with the staff.

Hope to see you soon.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018 via mobile

Rooms were very clean and well serviced. The staff are all so friendly, especially Laura, Vladimir, Tono and Pepe :))
Chefs offered to make my friend gluten free food. Entertainment staff were so lovely, some even played cards with us.
Overall great stay, would definitely recommend.

Stayed: June 2018, travelled with friends
Thank Emily S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego_Ortuzar, Director General at Ohtels Belvedere, responded to this reviewResponded 30 June 2018

Dear Emily,

Thank you for trusting in Ohtels Belvedere and for dedicate few minutes of your time to give us your opinion.
I am so happy to know that you enjoy your stay in Salou with us.
I will communicate your congratulations to the staff.

For a future reservation do not hesitate in contact us.

Hope to see you soon.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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