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Vincci Seleccion Aleysa Hotel Boutique & Spa
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Reviews (910)
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All reviewsduplex suitea small boutique hotelbeautiful hotelon arrivalfive star hotelprivate beachthe costa del solwelcome drinkrooms are largespecial thankscooked breakfasthalf boardchocolate fountainsun loungerswould highly recommend this hotelsea viewfantastic stay
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170 - 175 of 910 reviews
Reviewed 13 March 2016

This was the first time we visited this area of Spain. We had no previous experience of this hotel or where it is located. But having read the very positive reviews of the hotel on trip advisor we opted to spend all of last week there. And what a pleasure it turned out to be!!!!
I would consider us as being a 'very fussy male couple' regarding the 5* hotel accommodation we usually enjoy. But this hotel, its staff, its food and all of its quest services outshone all of our quality-base expectations...including its airport collection service.
Don't for one moment let any apprehensions you may have regarding the Benalmadena environment prevent you experiencing the staff at this high-quality and very personable hotel! We are already planning an Autumn 2016 return visit....so we may well see you there?

Room Tip: We opted for a sea-view room on the 2nd floor. But I'm guessing all the rooms are fab!
  • Stayed: March 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Peter N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VincciAleysa, Front Office Manager at Vincci Seleccion Aleysa Hotel Boutique & Spa, responded to this reviewResponded 5 March 2017

Dear Peter,

Thank you very much for sharing your experience with us, it is always a pleasure to hear our guests enjoyed their stay.
None of our guests are "fussy" for us. I must say that every single one of us loves what we do and it is not a hustle to serve your specific needs or requeriments.

We truly hope we have the opportunity to welcome you back soon in our property.

Yours sincerely,

Maria Montaño
Front Office Manager

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Reviewed 11 March 2016 via mobile

A glass of Cava was offered while checking in who doesn't love that?

Very clean and spacious rooms. Large bathroom. Great semi private balcony w/ beautiful views of the sea. Nice pool and grounds which r kept very clean they were constantly tidying up and shining Windows .

The breakfast was yummy!Cava,cheese and meat selections . Breads,pastries freshly squeezed oj and cooked to order breakfast included as well w/ amazing views of the beach.

On certain dates they have free yoga and Pilate classes the instructor was amazing making a great start of the day.

They have a spa,gym and outdoor and indoor pool check w/ desk for hours that children r allowed for the indoor pool.

Stayed: January 2016, travelled with family
1  Thank Angela P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VincciAleysa, Front Office Manager at Vincci Seleccion Aleysa Hotel Boutique & Spa, responded to this reviewResponded 5 March 2017

Dear Angela,

Thank you for sharing your experience on TripAdvisor.

We are delighted to know you enjoyed every single feature of the room as well as our breakfast and facilities. We think life should be treated with joy and peace that´s why we offer access to the spa for everyone and yoga/pilates lessons so you have the best start of the day.

Hopefully we have the chance to welcome you back again in Aleysa. We would be pleased to serve you.

Best regards,

María Montaño
Front Office Manager

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Reviewed 4 March 2016

Third time we visit this lovely hotel, for some days of just relaxing.
I had recently gone through a large surgery and I was really taking care of.
The hotel staff seems to enjoy their job place and a lot of recognition due to it is mostly the same very kind professional staff working and their smiles and their greetings are really real and honest.
Nice clean room, lovely sights of the Mediterrean sea and we also got lucky with the weather. Please book directly to the hotel, if you are a frequent guest you got more things for free, like parking. Of course I missed this but they helped me out. I had some really pain after my surgery and I asked for making the bed softer and it was made promptly and also o wide selection of pillows. Feeling like a king. Breakfast is really good and a wide selection of local Andalusian food and also international specialities. So as a quite frequent traveler I really recommend this hotel. We made a mistake and went to another Vincci hotel for the last two days of our short vacation and even that that property is also a five star hotel it can´t at all meet Alyesa in any way. So if really trying to find some errors at this hotel I only find one, the American pancakes are made with the same batter than the crepes, but I can really live with that and that is a remark and from a very critical person working in food business. So thanks Alyesa for a really nice and relaxing stay, we will definitely come back and if staying in near Malaga your hotel is the one to stay at! As an example of extremely good service is when we had our rental car from the valet parking (garage) we discovered that it was two cold bottles of mineral water and some fruit candy placed in the car for us. I am impressed of the service!

Room Tip: Sea view from almost all rooms, not from inside but from terrace, book directly by the hotel.
  • Stayed: March 2016, travelled as a couple
    • Value
    • Location
    • Service
Thank Traveloholicman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VincciAleysa, Front Office Manager at Vincci Seleccion Aleysa Hotel Boutique & Spa, responded to this reviewResponded 5 March 2017

Dear Traveloholicman,

Thank you for leaving this lovely review about your stay on TripAdvisor.

We are thrilled to know you enjoyed your stay and that we exceeded your expectations. I must confess that the heart of the hotel is definitely our staff who goes out of its way to offer you the best experience possible.
I would like to remark that we have a mattress menu besides the pillow menu. We normally offer it in our pre-stay letter, so if you have any especial requeriments please do not hesitate in informing us, we would be delighted to assist you and reccommend you best option.

We look forward to welcoming you very soon.

Best regards,

María Montaño
Front Office Manager

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Reviewed 1 March 2016

This is our second visit to the hotel we stayed in the same room as last year and everything was perfect.
All the staff and management cannot do enough for you .
We enjoyed the breakfasts so much choice and very fresh also had dinner on two nights this was superb .
We hope to return again in the future and would book direct with the hotel.

Room Tip: Superior rooms with sea view have a lovely private terrace.
  • Stayed: February 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Irene D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VincciAleysa, Front Office Manager at Vincci Seleccion Aleysa Hotel Boutique & Spa, responded to this reviewResponded 3 March 2017

Dear Irene,

Thank you for leaving your experience on TripAdvisor. We are thrilled to know this was not your first visit and that you are hoping to return.
For us, this means so much as our aim is to fullfill every single desire and expectations you have during your stay.

Hoping we get the chance to welcome you back you very soon.

Best regards,

María Montaño
Front Office Manager

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Reviewed 27 February 2016

After an early flight, we had to wait almost 3 hours for our room to be ready after arrival. Anticipating a room with a sea view, as requested, we were disappointed to be taken to a room that had no sea view, and neither terrace nor balcony. It was on a corner of the building and overlooked the main road on one side and an alleyway on the other, similar to at least one other room on the floor above. The main part had only one small window, making it somewhat dark. There were more windows in the bedroom, so at least that was a bit brighter. The receptionist was apologetic and said we would be given free access to the spa as compensation which suggests they also recognised the deficiencies. However, I would have rather have had the sea view.

This is not the first time this type of thing has happened to us. Maybe it has something to do with booking through agencies, in this case, Travelrepublic, and just being given what's left. Whatever the reason, it's quite disappointing, as the advertising conveys the impression that the rooms all have at least a balcony or terrace looking out to the sea. Maybe it's my fault for not checking thoroughly enough, but as it seems to be like a lottery, what can you do.

There is no doubt that the hotel is fitted out to very high standard and looks very impressive compared to the more antiquated high rises along the sea front. We only had breakfasts in the hotel. These were excellent, with a wide choice at the buffet and a good range of cooked options. The staff were all very pleasant and helpful.

Would we visit the hotel again? Probably not, after being given the type of room we had. The lack of a sea view was bad enough, but not to have a balcony or terrace made it even worse. So if you plan to stay at this hotel, make sure you know exactly the features of the room you are getting in advance.

  • Stayed: February 2016, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank StoneyBloke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VincciAleysa, Assistant Manager at Vincci Seleccion Aleysa Hotel Boutique & Spa, responded to this reviewResponded 29 February 2016

Dear StoneyBloke,

Thank you very much for taking the time to write this comment on Tripadvisor and for choosing Vincci Selección Aleysa Hotel for your stay in Benalmádena Costa.

We are very sorry that, due to an early flight, your arrival to the Hotel was therefore early too and you had to wait for the room to be ready. That is one of the reasons why we send an email 7 days in advance anytime we have our guests email address. With this email we inform them about the possibility of the check in time not being until 15.00 and ask them about the approximate arrival time, in order to organise as best as we can the rooms that will be earlier available, with the earliest arrivals.

In relation to the room, we are very sorry that the Suite you were accommodated in did not match your expectations.

We would like though to inform you that the complimentary access to the Spa was offered not as a compensation for any deficiencies, but as a symbol of relax at our Hotel during your stay, after your waiting time and early waking up on your arrival morning.

At Vincci Selección Aleysa all the Staff cares and does everything is their hands for every guest to have the best of the stays; I am sure that this “apologetic way” was nothing else but empathy for your waiting time.

We really appreciate your kind words towards the standard of the facilities, breakfast and dedicated Staff and therefore, we would like to encourage you to visit us again. This time, please, make sure to contact us directly (either via email atencionhuesped.aleysa@vinccihoteles.com or by phone + 34 952 566 566). This way, we will definitely make sure that your expectations regarding the room will not only be matched but surpassed.

The one and only reason of our Hotel and its Staff is for all out guests to enjoy a wonderful Aleysa Experience and we are sorry that in this case was not possible for your whole stay to be as idyllic as you had imagined. This situation is not a comfortable one for you, neither it is for us.

We trust and hope to have the opportunity of welcoming you back again at our Hotel where we will make sure for you to have a complete Aleysa Experience.

Kind regards,

Antonio Ramos
Assistant Manager

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