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“" Un chalet plein de charme très fonctionnel et...”
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Review of Le Mazot

The Chalet
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The Chalet
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Very good
13 reviews
The Chalet
Log Burner
Upstairs Bedroom
Bunk Room with En Suite
Outdoor Fireplace / BBQ
Outdoor Fire Place / BBQ
View from Outdoor BBQ Area
Upper Terrace
Large outdoor decking area
Lower Terrace
View towards St Gervais Town & Cable Car - 5 mins walk away
Authentic charm
Original features
The View from the Chalet
St Gervais Bridge on a snowy day
Top of St Gervais/Megeve Resort
Megeve - 10 mins drive away
Lake Passy - 10 mins drive away
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Chalet -
3 Bedrooms, 2 Bathrooms, Sleeps 6
Saint-Gervais-les-Bains, Haute-Savoie, Auvergne-Rhone-Alpes

Reviews from our community

Very good - based on 13 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
  • Any
English first
English first
French first
English first
Martin Aa...
Runcorn, United Kingdom
Level 6 Contributor
119 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
“Nice location, shame about some problems.”
Reviewed 22 June 2011 for a stay in October 2010

On arrival to the chalet we were confronted by the neighbours huge aggressive dog, which we had to pass each time to get to the car. This was not really a huge problem if I am honest.

The chalet is in a brilliant location, hence the 5/5 rating for location. We used it as a base to get to Italy, Switzerland the French alps, which are beautiful.

The biggest problem of the stay was the wifi, which you have to purchase from the local cyber café. This was closed for the duration of our stay and we need internet access to run our business, we had to go to the tourist office to use the internet everyday.

When we arrived at the chalet we had to thoroughly clean everywhere as it was filthy, we had to wash the bedding on the bed we stayed in as it smelt and was stained, it had definitely had not been washed since the last guests had left. I understand that the owner does not live at the property but this was unacceptable.

The plumbing had been done by an amateur which was evident as when you flushed the en-suite toilet, the noise and smell came into the kitchen sink and bath - easily solvable by a professional plumber.

The whole place was very, very cramped and I would definitely not recommend to rent the whole thing as a 3 bedroomed chalet as it is far too small. We thought it was cramped for 2 of us who are both under 6 foot.

Also, most light bulbs were broken.

The chalet had loads of good points against the bad points listed above. It was very quaint, the log burner was a very nice touch. Sky TV was nice, a DVD player with a few DVD's.

The wonderful kitchen table was made from a few huge logs sculpted into a really nice and heavy kitchen table. The overall decoration was quite nice but could do with a bit of a touch up.

The downstairs bathroom was quite nice and looks like it had been recently done.

A nice touch was the recipe in the kitchen for a local dish, we made this, it was nice and we copied the recipe and have taken it home.

We came in the low season but still found lots to do and I can see why people come to this part of France on holiday.

The contact with the owner whilst booking was good, she was very helpful and pleasant and with a few changes, this could be a really nice chalet. I believe this is a holiday home that the family rent out when they are not there to help pay the costs.

Overall, I was disappointed with a lot of things but with simple changes this could be a nice place to come on holiday.

The owners should not take the criticism to heart but try to rectify the problems to create a great holiday place.

Value Rooms
Location Cleanliness
Check-in / front desk Service
Travelling group: With Spouse/Partner
Your age range 18-24
Would you recommend this hotel to a friend?   No.
Recommended for:
Friends getaway A romantic getaway
Families with young children Tourists
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
23 Aug 2011
As the owner of the chalet I would like to respond to some of the comments made in the review on 22 June 2011.

I have never in 6 years had any negative comments from tenants who rent my chalet so feel this review is not a true reflection of what the chalet offers.

The large dog referred to belongs to the apartment next door which is not in view of or close to the chalet to cause any problems. He is also tied up at all times in the Summer and indoors in the Winter. I would also like to add that the chalet is stand alone and is completely self contained with a lockable gate and fencing.

The wifi referred to is bought from the local café for a period of time which is excellent value for money. The guests commenting arrived off season and the café appears to have closed. This is mentioned in the advert. I can advise on this.

The plumbing has been done professionally. Further improvements have been made and the whole middle level has been newly replaced. (The people who have made this review actually stayed in October 2010 but have only recently made this review.)

Regarding the cleaning I was not alerted by those guests that there was a problem at the time. A few days into their stay they called and I immediately got my Caretakers to go round (who are excellent and respond immediately if a problem arises) and it does appear there was a mix up with the changeover dates. Under no circumstances is the property ever left unclean or bedding not changed, this was clearly a one off mistake and mistakes sadly happen. I agree it is totally unacceptable the property was not up to standard and for this reason the utmost care will be taken to ensure it never happens again.

As the owner of the property I take great pride and care in ensuring my guests enjoy their stay and it is up to the standard I expect of a property being rented out. The property is very dear to my heart and as often as I can, I spend time at the chalet adding items and making it as homely and welcoming as possible for guests.

The chalet is a cosy chalet as described and as shown in the pictures. It is unique as it is a traditional mazot so ceiling heights are lower but that is part of the charm. Sadly the guests who stayed didn’t appreciate this. The chalet is priced accordingly and is larger than an average ski apartment, which often claim to sleep 6 but never do. My chalet sleeps 6 in 3 decent sized bedrooms and each has privacy and plenty of cupboard space.

If you have any questions on the property, I am more than happy to discuss with you.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helene CH...
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 August 2015 for a stay in August 2015
Google Translation
people found this review helpful

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yverdon-les-Bains, Switzerland
1 review
Reviewed 3 March 2014 for a stay in February 2014
Google Translation

Travelling group: En famille élargie
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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