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Pooja_12
Surrey, United Kingdom

Clean hotel with friendly staff

4.0 of 5 bubblesReviewed 08 Apr 2024via mobile
The rooms are cosy and quaint .. but a bit tired and old.The staff are polite and keep the rooms clean. Breakfast is good . The ski out is not for begin.. but there are alternate ways to get to the slopes. Excellent location.
The receptionists are very helpful.
It is a practical 3 star base for skiing.
Date of stay: March 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Service Client, Propriétaire at Hotel Les Balcons Village & Spa, responded to this review
Responded 02 Aug 2024
Thank you for your review ! It is a pleasure to read you appreciated the staff and hotels. We take good note of your comments to improve our establishment and quality of service.
We wish you a pleasant day and hope to welcome you again soon,
Les Balcons Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (219)
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All reviews les balcons enjoyed our stay bed and breakfast plenty of hot water la plagne mini bar breakfast selection easy access pre dinner great balcony rooms are great location is fantastic view from the balcony individual lockers room key reception staff every night
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Reviewed 15 August 2023

We had a balcony room overlooking the slopes which was incredible, the food was far better than most restaurants in the alps and the service couldn’t have been better, could not recommend more for couples, friends or family!

Date of stay: February 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank arthur1247
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Service Client, Owner at Hotel Les Balcons Village & Spa, responded to this reviewResponded 24 August 2023

Thanks so much ! We are so happy to know you enjoyed your time in our hotel.
See you soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2023

Second stay in this great hotel. Rooms are good, food is good with lots of choice, good value and a great location on the arpete piste. Would definitely stay again when visiting La Plagne. Only downside is the Spa. It’s next door and gets busy. Other than that, great.

Date of stay: April 2023
    • Value
    • Location
    • Service
Thank Rob S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Service Client, Owner at Hotel Les Balcons Village & Spa, responded to this reviewResponded 24 August 2023

Thank you for your review !
You do need to go out to access the spa, but it is just a few steps away ;)
Have an excellent day and hope to see you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2023 via mobile

Practically perfet in many ways.
We enjoyed our stay.
We liked the compactness of the hotel - with little walking between room, restaurant and ski locker room. We liked the two ski access levels,
Our room was cosy and had a delightful view, plus it was one of the rare occaisions when we've had a balcony and been able to sit out and enjoy the late afternoon sun. Beds comfortable but pillows a little lumpy.
Proximity to the piste was pretty well perfect.
Breakfast and Dinner were very good. Staff generally friendly and efficient, we enjoyed our conversations with Jason, the Restaurant manager.
OK, so one morning Breakfast was chaotic when the breakfast chef did not show up, but we have a cartering background and know that these things happen from time to time. We didn't starve!
(Infact we've had to go on a bit of a diet after our return, we seem to have added a kilo or two during our stay!)
The menu was pretty amazing, great variety, and wonderful deserts - oh, and the Chicken Ceasar salad and the delicious burgers and the daily specialities
Maybe some effort needed to make the place look less tired - refixing the fabric curtain pelmets in the Restaurant would only take a few moments.
The leak in the restaurant ceiling made us laugh "Yes, we know, it happens sometimes"!
Friendly, welcoming and cosy is how I'd sum it up and would happily stay here again.

Date of stay: April 2023
Trip type: Travelled as a couple
Thank Nick W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Service Client, Owner at Hotel Les Balcons Village & Spa, responded to this reviewResponded 24 August 2023

Thank you for this kind words! We couln't be more happy to read your review and know you enjoyed our hotel.
We take good note of your suggestions to improve our quality of service.
We hope to welcome you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2023

Small friendly hotel - great ski in/ski out location
Perfect for a week on the slopes. Ski in and out from the door from the Arpette piste. Friendly staff. Great balcony views down to Plagne Bellcote.

Room tip: Ski out from the "back" door on the first floor
Date of stay: December 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Kilimanjaro3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Service Client, Owner at Hotel Les Balcons Village & Spa, responded to this reviewResponded 24 August 2023

Thanks a lot for your review!
See you soon in our great Alps!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2023 via mobile

Another very good stay here. Second time.
Good points: fantastic location, skiing in at the end of a day skiing or being able to pop back during the day is just brilliant. End of Arpette run where hotel is located to Plagne Bellecote is quite steep for a blue so just be aware of this if true beginners in group, there are alternative ways down (but less convenient!).
Rooms are quite small but very warm, lovely balcony with fantastic views, beds are extremely comfortable. Hooks over radiator means everything drys overnight. Bath / shower with jacuzzi jets, plenty of hot water.
Reception staff arefriendly and helpful.
Not 5 star because:
Dinner service is super slow . Takes a good couple of hours from being seated to finishing. Waiting staff look harassed and one of them was just grumpy, no smiles and felt we were inconveniencing her by asking for anything. Food is good, highly recommend the specials.
Breakfasts could be better, no variety at all from day to day and only a small offering of fresh fruit on a couple of the days, an empty fruit bowl otherwise. But plenty of everything else available.
Locker room is very cramped and only one seat for putting on / off boots. Individual lockers good and heated. All in all a good place to stay and the skiing in La Plagne is fantastic.

Date of stay: March 2023
Trip type: Travelled with family
Thank whizzylala
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Service Client, Owner at Hotel Les Balcons Village & Spa, responded to this reviewResponded 24 August 2023

Thank you very much for your feedback and all the good points mentionned. We are, on the other hand, really sorry about the dinner service issues.
We hope to welcome you again! Have a good day.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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