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Mr H

Half term skiing

4.0 of 5 bubblesReviewed 18 Feb 2024via mobile
We booked through Crystal for a 1 week stay in Feb half term. Arrived late evening at hotel due to half term traffic, a cold meat and salad plate was given to us which was plentiful and welcome! We travelled as a group of 8 ranging from 7 to 76 years old! Rooms are basic and a bit aged but serve the purpose and have the amazing ski in and ski out with the great location (ski lift so close and ski school only a 5 min walk). Ski rental in the basement is so handy. Also the ski locker room and heated boot option was great. Bar was a good place to meet up as a group of 8, some good drinks, pool table, darts and live music at the weekend. Amazing skiing for us. Food was plentiful (we booked half board), breakfast was always the same options but lots of options for all. Dinner was buffet starters and dessert which was good. The warm main meal you could choose from a range, main meal was OK. Unlimited wine was good, but more a table wine as is usual in France. Overall a great trip, with great memories made with this great location very helpful!
Date of stay: February 2024
Trip type: Travelled with family
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Hotel- cmanager, Owner at Hôtel Belambra - Le Terra Nova, responded to this review
Responded 20 Feb 2024
Dear Guest,
Thank you for your valuable review.

We're thrilled to hear that the ski-in/ski-out convenience and our hotel's location added to the enjoyment of your winter sports holiday. It's wonderful to know that the options provided at our bar contributed to your group's enjoyment and that the live music enhanced your stay. Your appreciation for the range of food options at our buffet and the ease of ski rental within the hotel is also greatly valued.
We understand that while the rooms met your basic needs, you found them a bit aged. Rest assured, we strive to provide comfortable accommodations and will take your feedback into consideration. We're glad, however, that the heated locker option was beneficial for you.
Your kind words about the memories made and the helpfulness encountered at our hotel are truly heartwarming, and we are grateful for your positive remarks.

We look forward to welcoming you back.
Best regards,

Julie, Service Relation Clients Belambra
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 12 February 2024

The hotel has an excellent location in Plagne Centre and the ski in/out is excellent. Skiset are in the basement, so ski hire is a breeze. The staff are very friendly and helpful.

Things that could be improved on are:
* Hotel is a bit tired, it could do with a renovation, especially in the bathrooms of the rooms.
* No thermostatic shower in the rooms, just taps; this is really poor and dangerous with kids as the shower would go scalding not if the cold water pressure dropped.
* Breakfast hot food, was often cold and not that great; bread and cold spread is good though
* Evening meals are good but maybe a bit more variety would be good

With some renovation, and a few changes this hotel could be excellent, but not bad and a great location.

Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Dave B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Hotel Belambra - Le Terra Nova, responded to this reviewResponded 13 February 2024

Dear Dave,
Thanks for this review about your recent stay.

We're glad to hear that you appreciated our convenient ski in/out location and the ease of ski hire with Skiset located in our basement. It's also heartening to know that our staff's friendliness and helpfulness stood out to you.
We take note of your comments regarding the areas that could be improved. While we strive to maintain a high standard of comfort for our guests, we acknowledge that there are opportunities for enhancement. While the context does not specifically mention planned renovations, please rest assured that we continuously evaluate guest feedback as part of our commitment to service excellence. Regarding the shower controls, we appreciate you bringing this to our attention as guest safety is a top priority. For breakfast, we're pleased to offer a continental spread and will certainly consider your suggestions for variety in our hot food options and evening meals.
We would also like to highlight that we offer a wide range of amenities and services to enhance the stay of our guests, such as our panoramic restaurant with exceptional views and a wellness area with sauna and hammam for relaxation.

We hope to have the pleasure of welcoming you back.
Best regards,


Julie, Service Relation Clients Belambra

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Reviewed 11 February 2024

Just got back from a great week’s skiing with Crystal who were very professional.
The Terra Nova is in a great position with easy ski in and out. The food choice is excellent and plentiful with lots of variety. The rooms were a good size we had 3 adult blokes in one room with no space issues and the separate WC and bathroom were excellent. The staff were all great the reception were always pleasant and helpful. The restaurant staff were great clearing plates quickly to ensure the table was clear for the timely serving of the excellent Maine course of which there was a choice of 5 really good dishes. Tasty choice of desserts from the buffet as well as really good choice of cheese with nuts , dried fruit and a massive selection of fresh fruit. Not to forget the ample red and white wine which was very drinkable.
The bar was well stocked with very good barmen.
Easy access to the main centre that had a great selection of bars, restaurants and shops.
I would not hesitate to rebook if I visit this area again.
And on top of all that the skiing was excellent we were blessed with 5 glorious days of weather with only a little cloud on the last 2. The pistes were well looked after which was a testament to the slope staff as it was a while since the last snow dump.

Date of stay: February 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank GlobeTrotting248678
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Hotel Belambra - Le Terra Nova, responded to this reviewResponded 12 February 2024

Dear Ottin,
Thank you for this positive review of your stay with us.

We're thrilled to hear that our location provided the perfect setting for your ski-in and ski-out convenience, and that our gastronomical offerings were to your satisfaction, with a variety of dishes to choose from. It's always a pleasure to know that our room sizes comfortably accommodated you and your friends, reflecting the ample space we strive to provide for our guests. Our staff will be delighted to know they made a positive impact during your stay, as we always aim to deliver helpful and efficient service.
We are glad that our entertainment and local amenities added to the enjoyment of your stay, and that the conditions on the slopes contributed to an excellent skiing experience for you.

We look forward to welcoming you back on future occasions.
Best wishes,


Julie, Service Relation Clients Belambra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2024 via mobile

Excellent location for La Plagne Centre on the piste and ski in / out.

However…….Rather tired rooms in need of a much needed renovation all round. Showing signs of significant thoroughfare of guests.

Bathroom had a three quarter bath. Very small and struggled to get in fully, but had plentiful supplies of hot water.

Heating worked fine and Hotel has fantastic mountain vistas.

Slippery access road / sheet ice in places. Whilst they’ve tried to negate this by placing rubber mats down, all it would take is a request to the local street / snow / ice clearance team to remove.

Room tip: Fifth and sixth floors quieter. Still woken by drunks returning at midnight. Walk up the piste instead of the icy road out the front.
Date of stay: February 2024
Trip type: Travelled with family
Thank Ian B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Hotel Belambra - Le Terra Nova, responded to this reviewResponded 8 February 2024

Dear Ian, Thank you for taking the time to share such a valuable review.

We're thrilled to hear that you enjoyed the excellent piste side location of our hotel and the convenience of ski-in/ski-out access. It's also great to know that the breathtaking mountain vistas added to your experience.
Regarding your concerns about the rooms, while we pride ourselves on the comfort and services provided, we acknowledge your observation and are continually striving to improve our accommodations. Please rest assured that we have a dedicated team ensuring that our paths remain safe, and we implement measures such as rubber mats to enhance traction during icy conditions. Additionally, our on-site maintenance is always ready to address any issues that may arise during a guest's stay, including snow clearance.
We are grateful for your comments on the hot water supply and the efficiency of our heating system, ensuring a cozy atmosphere for our guests.

We hope to hear from you soon.
Best regards,


Julie, Service Relation Clients Belambra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2024

Second visit after 4 years and much improved since the previous visit 4 years ago.
Clean and Comfortable rooms, with a wide selection of food and choice.
Real ski in/out is an absolute bonus with incorporated ski and boot hire if needed.
Huge improvement in the service by staff who couldn't do enough to assist, from front desk to the dining room. Special mention must be made of the bar staff, efficient, friendly and welcoming so would definitely recommend this hotel for a skiing holiday

Date of stay: January 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Keith W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Hotel Belambra - Le Terra Nova, responded to this reviewResponded 6 February 2024

Dear Keith,
Thank you so much for your positive feedback following your stay.

We're thrilled to hear that your recent stay marked an improvement over your previous visit, and that our rooms provided the comfort you were seeking. It's also wonderful to know that our ski-in/ski-out access added convenience to your winter sports break. Our team is particularly heartened by your appreciation for the enhanced service, especially the efforts of our dining and bar staff to ensure your stay was enjoyable. We aim to create a welcoming atmosphere for all our guests, and your acknowledgement of this is incredibly rewarding.

We hope to welcome you back.
Best wishes,


Julie, Service Relation Clients Belambra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2024

The rooms were comfortable, the food was good and the hotel is in a good location. The best thing about this hotel was the staff . They were so helpful and welcoming and went out of their way to make sure that our rather large group (38) had the best time. Thank you.

Date of stay: January 2024
Trip type: Travelled with friends
Thank Relax543421
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Hotel Belambra - Le Terra Nova, responded to this reviewResponded 5 February 2024

Dear Guest,
Thank you for taking the time to review your stay.

We are thrilled to hear that our team made a lasting impression and provided exceptional service to your group. It is wonderful to know that the comfort of our rooms and the quality of our food contributed to the enjoyment of your stay. Our location, right at the heart of the ski slopes, is indeed one of the aspects we pride ourselves on and we're glad it added value to your winter sports holiday.

We look forward to welcoming you back.
Best wishes,


Julie, Service Relation Clients Belambra

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