The service of Super Shuttle and ExecuCar is absolutely terrible. I booked and paid for ExecuCar SUV service to pick myself and my family up from HOU and transport us to the cruise port in Galveston. Issues we experienced:
1. We booked an Executive SUV to pick us up but received a standard shuttle bus with poor AC, it was an old worn out shuttle (the shuttle driver admitted that they have been taking ExecuCar rides for the past couple months essentially Super shuttle takes your money and promises an Executive SUV then when you arrive they put you in a trashed shuttle van.
2. I contacted dispatch and they transferred me twice giving me the run around only to end up transferring me to an automated service that gave me a web address to report my incident.
3. I submitted my complaint and keep getting automated responses when requesting an update saying they are still reviewing the issue. I have no way of contacting a complaint center and actually speak with someone.
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