I did not feel comfortable at this location. The overall feel was not a clean vibe. I felt dirty sitting on the couch and laying in the bed. I didn't want to walk around barefoot. Just gross!!! But the location was niceMore
- Free Wifi
I did not feel comfortable at this location. The overall feel was not a clean vibe. I felt dirty sitting on the couch and laying in the bed. I didn't want to walk around barefoot. Just gross!!! But the location was niceMoreShow less
B Horton, We are very sorry that we did not provide you with the cleanliness you desired during your most recen tvisit. We do strive to provide a clean, crisp ready room for all of our guest and it sounds like we missed the mark on your stay. We hope you will give us another opportunity in the future so we may show this was the exception and not the rule.
William Venegas III
Staff was very friendly and the price was right. Room was very well kept and there were no issues with the facilities. Pa and Gram ( the swans) in the lobby were a nice touch. The breakfast was simple and satisfying. Despite the demand, omelettes were on point and quickly prepared.
Enjoyed all facets of my stay there. Staff, facilities, and room were top notch. The staff was very helpful for any need that would arise during my stay. The highlight was the managers reception in the afternoon. Was a great way to wind down from a day of work.
Anytime we travel we stay at the Embassy because 1) family friendly 2) can't beat their breakfast
The breakfast was good, extra points for the vanilla creamer! the staff was friendly, the lady that serviced our room Lucia was awesome the manager (I think he was the manager) that worked Saturday and Sunday was cool too, Very helpful and friendly. Had fun meeting people during reception hour, the husband even played a round of chess with another guest and the kids loved the swans and were able to feed them during reception hour as well. The hotel is the perfect location to visit Houston.
We enjoyed our stay here will definitely stay again but I would like to see the pool area cared for a little better. The pool room needs work, paint was bubbling off the walls and some had chipped off, the ceiling looked a little yucky too. One of the nights the kids decided to go swimming it was around 8pm I sat down at one of the tables trying to do some work on my computer. The outlets didn't work. There were towels everywhere and the basket of dirty towels was full only 3 clean towels left on the rack. I started to pick up the towels and sweep out the water because the floor was full of water the corner area opposite to where the hot tub is was full of water. I doubt anyone checked on it all day. I passed by the next morning just to see if anyone had checked on it, but it all looked the same. Overall we had a great experience will definitely stay here again during our next visit.
Nice hotel. Loved the swans inside so much!!! I am new to town and asked the staff questions about area, they were very knowledgeable and were able to deliver to me with some information about the area.
Rooms felt like they were past their prime. A/c was either on full blast, or off, with no in-between. Bathrooms especially need updating/repair. Good location. Friendly and helpful staff. Would stay again, but it's overpriced at the standard booking rate.
Mr Malloy, thank you for taking the time to share your review. We are very sorry our rooms were not to your satisfaction. We have just been through a full renovation however it is up to us at the hotel to maintain our product and we are disappointed we did not do that for you during your most recent visit. We do hope to see you again in the future and if we can be of any assistance please do not hesitate to contact us.
William Venegas III
Embassy Suites Houston near the Galleria