This is a great facility with polite and very capable staff, but management simply has it under-staffed. They should either close or add a few more staff daily. For example, there is no bellman or security of any kind in the huge carport area at entrance which at first seems ok, but when my wife and I went out to meet our uber driver at 7:00 PM still before twilight, we were approached by two panhandlers that made an impassioned persistent plea for money. Next, They went directly from us to another couple just 30 feet away. Given all the reports of riots and civil unrest in big cities, it was actually quite scary that there was no security of any kind. Kinda disturbing the more we thought about it. When we returned three hours later there was a security guard in the lobby which was good to see they have late-night security.
While there was no restaurant or concierge lounge open, there was severely limited room service in the evening. But for breakfast there was not even a staff member to bring the room service to your room, so the guest has to go to the front desk to collect it.
Kinda sad how tough it is for businesses to get it right. Nevertheless, we had a great stay and it’s a lovely hotel.More
- 1 (855) 605-0320
- Free Wifi
- Free parking
- Fitness centre