Prior to our arrival on a Thursday afternoon, we had paid $200 for a 10x10 canopy and 8 chairs to use for the entire trip; this was through Ryson's concierge service.
They told me that these would be set up on the beach for us to use when we arrived - and nothing was set up. I called Ryson about this and was told that they would be dropped off by 6pm that evening and that we would have to set them up ourselves the next day. In the meantime, we tried to do a small load of laundry that evening and the washing machine did not work.
Friday morning rolls around & we could not set up the canopy, as 3 of the legs did not have pins, the legs kept falling out. I called Ryan promptly at 9am and advised of the canopy & washing machine, and was told that they would contact the owner about the washing machine & that they would have a new canopy out within an hour, which they did. I never heard from Ryson about the washing machine; instead, I heard from Jacqueline (an inspector with Ryson, very nice lady) late in the afternoon about replacing a missing air filter (no wonder some of us had stuffy heads) and I mentioned the washing machine to her. She was unaware and said that she would immediately look into it.
Jacqueline followed up the next morning (Saturday) that she was still speaking with the owner about the washing machine & that it would be replaced that day, which it was. That evening, after washing clothes, we found out the dryer wasn't working. We had to set out 2 loads of washed clothes to dry on the balcony overnight, half of which were dry the next morning when we had to pack & leave to come home.
This was the first time that we had rented a beach house for our family vacation & it was not as pleasant.
This house is very nice with a great location right next to the beach. However, when it rains the water pools all around it. Underneath the house where the car is parked we saw close to a foot of water and there isn't concrete like other houses down there, so when the water did go down there was quite a mess. We had tons of wet sand in our car because it stuck to our shoes. You couldn't avoid it. The road right out in front of the house floods as well. We experienced water over a foot deep. i will not stay at this particular house again unless they fix this issue.
Hana by the sea has it all. Several places on the deck with diff seating arrangements. Nice area underneath with huge outdoor shower. Lovely beachy interior. Rented it twice.