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“Fantastic place on all levels.”
other travellers have booked this property

Review of Hana by the Sea

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Average
3 reviews
Exterior
Main Level - Deck
Main Level - Entry
Main Level - Living Area
Main Level - Living Area
Main Level - Living Area
Main Level - Living Area
Main Level - Breakfast Bar
Main Level - Dining Area
Main Level - Kitchen
Main Level - Kitchen
Main Level - Hallway
Main Level - Bedroom
Main Level - Bedroom
Main Level - Bath
Main Level - Bedroom
Main Level - Bedroom
Main Level - Bath
Main Level - Bedroom
Main Level - Bedroom
Main Level - Washer/Dryer
Main Level - Bar
Main Level - Deck
Lower Level - Walkway
Lower Level - Entry
Lower Level - Parking
Lower Level - Grill
Lower Level - Fire Pit
Lower Level - Outdoor Shower
Lower Level - Deck
Lower Level - Beach Access
Main Level - View
Exterior
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Overview
Holiday Rental House -
3 Bedrooms, 2 Bathrooms, Sleeps 7
Galveston, Galveston Island, Texas

Reviews from our community

Average - based on 3 reviews
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Reviews from our community

Date | Rating
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Ragonk131...
2 reviews
“Nice Place but Terrible Service”
Reviewed 19 August 2017 for a stay in August 2017

Prior to our arrival on a Thursday afternoon, we had paid $200 for a 10x10 canopy and 8 chairs to use for the entire trip; this was through Ryson's concierge service.
They told me that these would be set up on the beach for us to use when we arrived - and nothing was set up. I called Ryson about this and was told that they would be dropped off by 6pm that evening and that we would have to set them up ourselves the next day. In the meantime, we tried to do a small load of laundry that evening and the washing machine did not work.

Friday morning rolls around & we could not set up the canopy, as 3 of the legs did not have pins, the legs kept falling out. I called Ryan promptly at 9am and advised of the canopy & washing machine, and was told that they would contact the owner about the washing machine & that they would have a new canopy out within an hour, which they did. I never heard from Ryson about the washing machine; instead, I heard from Jacqueline (an inspector with Ryson, very nice lady) late in the afternoon about replacing a missing air filter (no wonder some of us had stuffy heads) and I mentioned the washing machine to her. She was unaware and said that she would immediately look into it.

Jacqueline followed up the next morning (Saturday) that she was still speaking with the owner about the washing machine & that it would be replaced that day, which it was. That evening, after washing clothes, we found out the dryer wasn't working. We had to set out 2 loads of washed clothes to dry on the balcony overnight, half of which were dry the next morning when we had to pack & leave to come home.

This was the first time that we had rented a beach house for our family vacation & it was not as pleasant.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
22 Aug 2017
We are truly sorry that you experienced maintenance issues while trying to enjoy a nice family vacation. To have both washer and dryer not working is completely unacceptable yet very unusual. I am glad that Jacquline was able to help with the washing machine and get the air filter changed for you. Our Gulf Coast Concierge Service does apologize for the canopy being unusable but the representative should have never implied that the items would be set up for you. This has never been a service that they provide. We hope that we will be able to assist you with your next vacation and make sure that we get you into a property that will meet all your family needs.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cristalve...
Clive, Iowa
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice place & location, but floods easily”
Reviewed 22 June 2017 for a stay in June 2017

This house is very nice with a great location right next to the beach. However, when it rains the water pools all around it. Underneath the house where the car is parked we saw close to a foot of water and there isn't concrete like other houses down there, so when the water did go down there was quite a mess. We had tons of wet sand in our car because it stuck to our shoes. You couldn't avoid it. The road right out in front of the house floods as well. We experienced water over a foot deep. i will not stay at this particular house again unless they fix this issue.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
18 Jul 2017
Thank you for the review on Hana by the Sea. We are so happy that you found the house to be so nice and you are correct about it being in a great location. Wasn't it nice to sit and watch the waves? Being so close to the beach makes beach time so easy! I am sorry to hear that you experienced so much rain while on your vacation. Without a concrete driveway, the underneath does tend to get a little messy and tracking mud into the car is very frustrating. We have spoke with the owner about your experience in hopes that the problem can be eliminated. When planning your next vacation, remember to call us. We would like to extend a 10% loyalty discount to you and with over 180 properties we're sure to find the perfect house for you!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
rebecca f
Dallas, Texas
1 review
“Fantastic place on all levels.”
Reviewed 3 May 2017 for a stay in July 2016

Hana by the sea has it all. Several places on the deck with diff seating arrangements. Nice area underneath with huge outdoor shower. Lovely beachy interior. Rented it twice.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
25 Jul 2017
Thanks for your review of Hana by the Sea. We are so glad to hear that you were pleased with the house AGAIN! I completely agree with you about the different seating arrangements on the deck. And the view is so relaxing overlooking the beach and waves. We look forward to your next visit and you will be receiving a 10% loyalty discount when you book.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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