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Reviewed 19 February 2020 via mobile

Check in went smoothly. Bed was very comfortable. Light switch in the bathroom was cracked and broken but still functional. Very quiet place to rest.

However... the water in the shower was tepid at best. I had it cranked over as far as it could go to hot and it just never got above warm. My husband’s shower as well. And we were not showering during peak water times. Almost was warmer in the breeze than in the shower.

Otherwise it was good stay.

Date of stay: February 2020
Trip type: Travelled as a couple
1  Thank JoDeeE77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karina Hernandez, General Manager at Comfort Suites Buda - Austin South, responded to this reviewResponded 9 February 2021

Dear JoDeeE77,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of the entire team, we apologize for failing to meet your expectations for the shower.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Chrystian Licerio
Assistant General Manager
Comfort Suites
5122958600

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2019 via mobile

The hotel has just been refurbished. There was still painters’ tape on a door frame in our room. The door to our room had some sort of a catch that required a shoulder push to enter and a double hand pull to exit. The room was clean. Front desk staff were friendly. There is a bar in the hotel lobby, but couldn’t figure out how to get a drink. The complimentary breakfast was pretty slim on choices and there was need of replenishment of food and utensils while the staff visited and checked their phones. There were no facial cloths in the bathroom and none after leaving a note for housekeeping staff. The front desk informed me there were no facial cloths on property at this time. These issues made this an average stay.

Date of stay: October 2019
Trip type: Travelled as a couple
1  Thank doncM5153EG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karina H, General Manager at Comfort Suites Buda - Austin South, responded to this reviewResponded 19 November 2019

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Karina Hernandez.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2019

There are nice touches about this hotel. Very attentive and friendly people. They have a bar onsite. The cook does a great job with the morning breakfast, Pool is small and the jets didn't work in the hot tub, But all in all it was fine and we will stay here again.

Date of stay: September 2019
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank thecker1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2019

We stayed at this hotel on the last leg of our trip home, so we were pretty tired. We were greeted with a friendly face and she was beyond accommodating. The hotel had a great atmosphere, and our room was clean and spacious. We will look for a reason to return to this property!!!

Room tip: Top floor does not have an ice machine.
Date of stay: August 2019
    • Value
    • Location
    • Service
Thank Rebecca A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karina H, General Manager at Comfort Suites Buda - Austin South, responded to this reviewResponded 16 August 2019

Thank you for the amazing feedback I am very glad you were beyond satisfied we look forward to host your future stays with an even better experience.

Sincerely,
Karina Hernandez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2019

I try to swim daily and I could not make one lap here so if you want a dip this is good but not for much else. The sfaff was really nice. We came in too late to get a drink so can't tell you about that. Room was smaller than other CSs we stayed at but nice.

Date of stay: June 2019
Thank wrischmi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karina H, General Manager at Comfort Suites Buda - Austin South, responded to this reviewResponded 16 August 2019

Thank you for the feedback, We know that you have many choices for hotel accommodations when staying in the Buda area and we appreciate you giving us the opportunity to host your accommodations, however, we are truly sorry that you were not completely satisfied.


Sinceraly,

Karina Hernandez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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