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Reviewed 30 October 2018

We stayed 3 nights here while exploring Smoky Mountain NP, and at first was a little put off by the lack of amenities, but Sam was very good at making us as comfortable.

Pros - Clean, Customer Service very good, comfortable Bed, the best pillows ever, Microwave and refrigerator, coffee maker, a 4' table to set things on, flat screen TV was good.

Cons - Breakfast was not as advertised (one of the reasons we selected this property), they advertised eggs, and the photo of the breakfast room showed a waffle maker, but they didn't have either one - We were in the back building, and there was no light on the stairs at the end - when we arrived the ac unit had a thick layer of dirt on the front, but they came and cleaned it after I mentioned it, - No luggage rack to set suitcase, but they brought a chair to use (again customer service), - the bathroom fan sounded like a jet taking off. No hair dryer in the room (Sam says they have them in the office), no Kleenex, (so we used a roll of toilet paper.)

After the 1st day we got all of the things ironed out, and was very comfortable.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Loretta B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sam p, Manager at SureStay Hotel by Best Western Pigeon Forge, responded to this reviewResponded 1 week ago

So glad you guys enjoy your stay here with us and in the Smokies. We are glad everything we could was taken care for you. If you need anything else let us know.

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Reviewed 12 October 2018

We'd say the room met or even exceeded our expectations for the price we paid in October in Pigeon Forge. We were pleased; the room was clean, the air worked fine (for the summer weather in the middle of fall), and the king-sized bed was very comfortable. The staff and owners were very friendly and personable. The in-room wi-fi was excellent, which was a welcomed change compared to some Pigeon Forge motels and hotels in which we have stayed. We didn't have the breakfast, so we can't comment yea or nay on that. It was easy in-and-out, and for Pigeon Forge in the fall traffic, that's a premium benefit. The only real complaint was the remote for TV didn't work well, but it was worth bringing something like that up to the staff. We'd stay again if we had the opportunity.

Room tip: Views in the 200-series rooms, where we were, were non-existent. Staying on the front side was probably better.
Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Ambassador638079
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sam p, Manager at SureStay Hotel by Best Western Pigeon Forge, responded to this reviewResponded 1 week ago

Well if your remote didn't work, please tell us we can fix that. We want you to enjoy your stay and make sure everything is working. But overall were really glad you enjoyed your stay. Thanks for staying with us. We hope to see you again.

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Reviewed 11 October 2018 via mobile

I've traveled a lot, but I've NEVER found roaches anywhere!!! They were on the walls, floors, toilet and tub!!! Room 115 is infested. Do not stay here. We discussed our problem with front desk and they were not appalled. In fact, they didn't seem surprised at all, despite being shown pictures!!!

Date of stay: October 2018
Trip type: Travelled with friends
1  Thank Starr A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sam p, Manager at SureStay Hotel by Best Western Pigeon Forge, responded to this reviewResponded 1 week ago

Sorry we apologized for the inconvenience. We now know about the problem and it has been treated by our extermination company.

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Reviewed 4 October 2018

We were staying at another BW motel and wanted to extend another night but rooms were already booked. We decided to move to this site based on the "newly renovated" status and reviews. The rooms were fine but the new LED lights above the beds were too bright and reflected off the TV screen badly in our room. We finally draped a towel over the light fixture which helped some. No Kleenex found in the room. The breakfast food was minimal in both quality and quantity, coffee seemed diluted along with the juice machine plus bruised bananas. Breakfast area is also limited on space. Overall would have expected more for the price paid, as the motel we left had more amenities at a lower cost. Clean and new but bare minimum(s) on everything.

Date of stay: September 2018
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank Dean W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sam p, Manager at SureStay Hotel by Best Western Pigeon Forge, responded to this reviewResponded 1 week ago

So we are a SureStay by BW, not a BW hotel. Our rooms and amenities are far less than a full BW would be. We offer clean rooms at competitive prices. If the BW did have rooms open they would generally be anywhere from $30-$100 more per NIGHT than us. So those weeknights you stayed there our rates were less than there's at that time too, While our rates are higher on weekends we stay competitive with any other hotel rates in PF.

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Reviewed 3 October 2018 via mobile

This hotel was totally spotless with beautiful linens and very quiet. Our room was facing opposite side of Parkway and I was glad. Staff was very pleasant and friendly. The location was great, close to restaurants and attraction. We visited The Apple Barn and purchased some fried apple pies, apple butter and other things. Great weekend in Pigeon Forge! So much to do!

Date of stay: September 2018
Trip type: Travelled as a couple
Thank RubyMt99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sam p, Manager at SureStay Hotel by Best Western Pigeon Forge, responded to this reviewResponded 1 week ago

Glad everything was great.

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