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All reviews fountain view rooftop pool margarita machine fountain show frozen concoction maker valet service rain shower presidential suite ferris wheel rooms are huge the river hotel is beautiful gas fireplace parking lot love this place staff was very friendly ronnie
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Reviewed 13 November 2018

Exceptionally clean hotel. Fire place in room was a great touch. Service from the valet on arrival till the valet at leaving was friendly and helpful. Staff always spoke to guest and were very personable.

Room tip: Room at the pool was a village room but had access to the pool deck and could see fountain as well as lights. Better value.
Date of stay: November 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Cruiser41080440736
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmilyN1759, Front Office Manager at Margaritaville Island Hotel, responded to this reviewResponded 21 November 2018

Cruiser41080440736,
Thank you so much for your great review. We are so pleased to receive your positive feedback and will share it with our entire team. We appreciate your staying with us and hope to see you again in the near future. Fins Up!

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Reviewed 13 November 2018 via mobile

The service was magnificent!!! My room got double booked bc I went through a third party site. So they moved us to the inn with free vouchers. I go to pick up the vouchers. They inform me that there is a room available. So we got our room after all. Chris and Ronnie are awesome!!! They took great care us our entire stay. As well as Jeremy at the bar!!! They made us feel at home and like we was family! Thank you guys!!! This will be the only place I stay anytime in pigeon forge!! Oh yeah great music btw. I think his name is Ray. He was awesome as well!

Date of stay: November 2018
Trip type: Travelled with friends
3  Thank RyanM05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmilyN1759, Front Office Manager at Margaritaville Island Hotel, responded to this reviewResponded 21 November 2018

RyanM05,
Thank you so much for your great review. We are so happy you had a great time and will pass along your compliments to Chris, Ronnie, and Jeremy. We appreciate your kind words and hope to see you again soon!
Fins Up!

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Reviewed 11 November 2018

Extremely clean, friendly staff, convenient to shopping, restaurants, etc. Enjoyed all the views from the hotel....village shopping view, river view, fountain view! Didn't have to move the car unless you wanted because shopping and food was so close!

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Cynthia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmilyN1759, Front Office Manager at Margaritaville Island Hotel, responded to this reviewResponded 21 November 2018

Cynthia K,
Thank you so much for your great review. We are so pleased to receive your positive feedback and will share it with our entire team. We appreciate your staying with us and hope to see you again in the near future. Fins Up!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2018 via mobile

We are here for a short vacation. Not very impressed. We were at the Dreamore resort over the summer and should have booked there again. For a nearly new hotel, this place is already looking worn. The floors have obviously not been cleaned the baseboards are dusty and dirty and there is an odd strong smell behind the headboard along with dust and debris. The rug in the room has not been picked up and swept under as it has dirt and debris under it. The hallways in the hotel need vacuuming desperately. This is usually a good sign of how the room will be. On a positive note the rooms are big and the shower is nice as well as the fireplace in the room. However, I will not waste the money to stay in the future. We always wanted to stay here so it’s pretty disappointing.

Date of stay: November 2018
Trip type: Travelled with family
2  Thank Lltess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmilyN1759, Front Office Manager at Margaritaville Island Hotel, responded to this reviewResponded 21 November 2018

Lltess,
We are so sorry to learn about the problems during your stay. Please know that your experience was not up to our standards and we sincerely apologize for these issues. We do value your feedback and will make sure to resolve these issues. Thank you for your feedback. We hope to have an opportunity to have you as our guest again in the future.

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Reviewed 10 November 2018

Although we got a phone call on our way here saying that we were double booked,
and had to make some changes...Margaritaville Hotel accommodated us over to the Margaritaville Inn. We got offered drink discounts and the staff was really friendly and extremely apologetic.. About 30 minutes after getting checked in, we found out that a room became available at our original destination, Margaritaville Hotel. As we waited a little while to come check in we hung out by the bar with the AMAZING HARDWORKING bartender, Jeremy. He was fantastic!!! Although he may have been a little short handed and could have used some help with food orders and things that he had to walk away from instead of tending the line he had at the bar.. he got it done. I manage a restaurant and stepped in and did what I could with helping clean off an area new guests could sit at and extend your business too. Jeremy was fantastic and the band was great!! Your front desk employees have been great, and we can not wait to see what the rest of the weekend brings us!! Thank you!!

Date of stay: November 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
1  Thank Meghann H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmilyN1759, Front Office Manager at Margaritaville Island Hotel, responded to this reviewResponded 12 November 2018

Meghann H,
Thank you so much for your great review. We are so happy you had a great time and will pass along your compliments to Jeremy. We appreciate your kind words and hope to see you again soon! Fins Up!

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