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All reviews rooftop lounge foosball tables giant connect wall dispensers shampoo and conditioner smaller room the staff was super friendly great amenities nice indoor pool would stay again beds were comfortable fire pit recommend this hotel front desk staff within walking distance hot tub danielle
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Reviewed 28 June 2018

This NEW hotel had just been open 5 days and you would have never known it. The front desk staff were so FRIENDLY and even the GM (Melissa) was present morning, noon and night both days we were there making sure everything was functioning just like she and Hilton would want it to. Our room was very CLEAN and with cool touches you just don't find at other hotels. Like the lotion, shampoo and body wash dispensers in the bathrooms. Nice touch! The black out shade on the room window was also nice. My daughter loved the lobby games especially the foosball tables and my wife and I just enjoyed the fun family friendly atmosphere. Can't wait to come back!

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tru by Hilton
3  Thank Allen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018

The staff was very helpful and friendly., the rooms are very clean and neat. Very efficient rooms and accommodations for an overnight stay but I don't believe I would have been comfortable staying for more than one night.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tru by Hilton
1  Thank jon21172
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2018 via mobile

First this hotel shares a hotel with the one in front of it which is a Home2 suites. This would be fine but let ppl know before you arrive and learn of this. This was a minor thing. Second thing is the showers leak around the light in them on top of your head. This is coming from the level above you. The shower doors are not sealed and leaks on the floor then the next level it leaks on you in shower. So dirty bath water from someone else runs into light on you. They said they was aware of this issue and told me all about it. The second TV never worked in my sons room and said the tuner was bad and they had no extra TVs. So one of the TVs never worked. There was several holes in the wall as well. With a new hotel that has only been open 5 days this place is horrible. The ppl at the desk told us they would get someone to look at and they did very prompt, but the guys that came and looked at said they was aware of and they was sorry. The AC did not cool in the bunk room as well in my sons room.
So dont stay here unless you want nasty bath water running on your head while someone else showers.

Stayed: June 2018, travelled with family
5  Thank Terry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2018 via mobile

We stayed at tru for a basketball tournament. They were fantastic, the staff was super friendly and very accommodating to a large group of teenage girls. The general manager Melissa, went above and beyond for our organization(we can be a bit needy at times, and very picky). The lounge area Was awesome for the team to hang out together, not to mention the sky deck which has an incredible view at night and also plenty of family/basketball team friendly games to play. This will definitely be a place at the top of our list for staying when we come back to Gatlinburg for a basketball soccer and baseball.

Stayed: June 2018, travelled with friends
2  Thank ger m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2018 via mobile

Stayed at Tru for a family trip. The hotel property is new, very contemporary and family friendly. The lobby has lots of hang out areas and games to play. Great selection of snacks and drinks available. Nice patio area with access to outside pool and inside pool. The hotel is directly behind the Island and is in a good location. We were able to sit at pool and watch fireworks in the evening from nearby Dollywood. Also the rooftop has a patio with fire pit. The rooms are nice with a modern touch. No complaints from my crew.

Stayed: June 2018, travelled with family
4  Thank Tarter09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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