This cabin was not at all what the pictures show. Upon arrival the cabin was extremely dirty! There was trash all around our cabin beer bottles all over the ground . The furniture is very worn down, and it is NOT the furniture that is pictured in the pictures on the website. The carpet needs replaced very worn and dirty! Our hot tub never worked the whole time we were there it was not warm enough to get in & enjoy! We called the management to have our hot tub looked at they argued with us and told us that it was fixed it never worked the whole time we were there. Our patio furniture was disgusting there were rips and tears on all of it we couldn't sit in them also there were bees all over the deck ! there are many beautiful cabins in the smoky mountains this cabin unfortunately is not one of them! We will never use American patriot getaways ever again! Very poorly managed and maintained.
Sadly, this was a pretty disappointing stay. On day 1, we noticed that the hot tub was not heating up. We called American Patriot Getaways and they said they would send out a hot tub maintenance man. The maintenance man came the next day when we were out hiking. When we arrived back to the cabin, we were all ready for a relaxing evening in the hot tub! To our dismay, it was still lukewarm, like bath water. We called Patriot Getaways for the second time. We explained our same situation and the lady on the phone argued with us saying the professional maintenance man fixed it. We had to re-state our case informing them that the hot tub was not heating properly. They said they would re-send the repair man the following day since it was already "after hours". The next day while we were out-and-about, he supposedly came once again. When we arrived back to the cabin that afternoon, the hot tub was still a "warm tub", as we referred to it for the duration of our stay. We never received a follow-up phone call from their office to see if our hot tub was fixed and if we were satidfied.
Among other things, the cabin wasn't clean-- it hasn't been "deep cleaned" in years. Trash and dust under furniture and the carpet desperately needs to be replaced, especially on the stairs (I believe someone also noted that a few YEARS ago on another review).
The deck furniture was falling apart and all of the dishes were mismatched. There were only 6-8 plates and nothing went together as a set.
To top it all off, the day before we checked out, we called Patriot Getaways to explain that we were very disappointed by their lack of effort to make our stay fun and enjoyable. They offered us no refund for the lack of a hot tub during our stay and they continually told us that their maintenance man was a professional and he tested the water and it was hot-- they argued with us and provided very poor customer service. After all, we are all adults and know what a hot tub feels like...We were very disappointed. There are hundreds of rental companies and thousands of cabins in the Smokys that we can choose to work with and rent from. My family and I will never again use American Patriot Getaways.
We stayed in this cabin for three days due to plumbing problems with the original cabin we rented. It has 4 bedrooms with comfortable beds. Comfortable furniture in main room and theater room. Lamp on projector was giving us a "replace" message but did not go out while we were there. Very clean cabin with plenty of room for the 6 people we had in our party. Several sharp turns to get to this cabin. Wifi not good but good TV.
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