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Reviews (719)
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Reviewed 30 June 2018 via mobile

Very nice hotel. Our room was very clean and kitchen was well stocked. The breakfast was very good which offered eggs, waffles, biscuits w/gravy, bacon, sausage, various cereals, coffee, juices,etc. There is a nice creek out front for viewing. The pool areas were clean and warm. The only concern to be aware of when visiting is the pool area does not close until midnight which if you have a room with balcony facing the pool area it can get really loud at night. I was surprised the pool was open that late. There were a lot of children running around and screaming until midnight which makes it hard if your looking for quiet after a certain time (pool side). The hotel is located on a back country road but very close to the strip. I would stay here again. We enjoyed our stay!

Stayed: June 2018, travelled with family
1  Thank krazykat0223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MainstaySuitesPF, General Manager at MainStay Suites, responded to this reviewResponded 2 July 2018

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Steve Payne
General Manager
Mainstay Suites, Pigeon Forge
865-428-8350

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2018

Stayed in a suite with five family members Hotel is quiet and location is close to all attractions including only a short drive to Gaitlinburg! Very clean and comfortable! Two pools, free breakfast that could be improved.

Room Tip: If you want a outdoor balcony, Is ask for it!
  • Stayed: June 2018, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Kitty H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MainstaySuitesPF, General Manager at MainStay Suites, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Steve Payne
General Manager
Mainstay Suites, Pigeon Forge
865-428-8350

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2018

best place for any occasion..we stay there all the time we visit that area..the place is great for families and couples. indoor pool is a must and love the spa...free breakfast ..what more could you ask for

Stayed: May 2018, travelled as a couple
Review collected in partnership with this hotel
1  Thank Paul P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MainstaySuitesPF, General Manager at MainStay Suites, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Steve Payne
General Manager
Mainstay Suites, Pigeon Forge
865-428-8350

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2018

We really enjoyed our stay here. It was perfect for our family to get away and have some down time. Everyone loved the pool and the lazy river. Breakfast wasn't bad either. Beds were comfortable and room was clean. We had a little issue with the toilet in our room, but the maintenance crew worked it out and did their best to not be an inconvenience. We will definitely stay again.

  • Stayed: May 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Stormy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MainstaySuitesPF, General Manager at MainStay Suites, responded to this reviewResponded 22 June 2018

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Steve Payne
General Manager
Mainstay Suites, Pigeon Forge
865-428-8350

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2018 via mobile

Great location. Close to everything and yet a little private. Perfect for families. Has two pools and a lazy river. The thing i did not like is breakfast time super crowded. Elevators are slow. Stayed for 5 days and all days were crowded. Two breakfast ladies aren’t enough for the morning crowd. But the hotel is nice and clean. Little outdated but still great.

Stayed: June 2018, travelled with family
1  Thank Inga I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MainstaySuitesPF, General Manager at MainStay Suites, responded to this reviewResponded 19 June 2018

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Steve Payne
General Manager
Mainstay Suites, Pigeon Forge
865-428-8350

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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