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Hilton Garden Inn Pigeon Forge
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Reviews (510)
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396
66
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13
13
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396
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22
13
13
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All reviewsgreat hotelfire pitmovie theatertheater roomhot tubbalcony roomoutdoor poolteaster laneexcellent stayhighly recommend this hotelstaff was very friendlythe main stripenjoyed our staycomfortable bedswould definitely stay here againeasy accessconvenient location
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83 - 88 of 510 reviews
Reviewed 16 October 2017

This facility practices the highest level of customer service. We have stayed at numerous hotels, even the round one on the hill, and have not enjoyed our stay more elsewhere. The location is great as you can get to numerous attractions easily. If calm and romantic are more of what you are looking for, this unit is just off of the "main drag". It provides a calm and quite experience for those just wanting to relax and spend quality with a spouse or family.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Hilton Garden Inn
Thank charlessI5143CV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samara C, Front Office Manager at Hilton Garden Inn Pigeon Forge, responded to this reviewResponded 26 October 2017

You definitely said it charlessI5143CV!!!! We thank you so much for your amazing review on your lovely trip to Pigeon Forge!!! We are so happy we made your stay that much greater and that you got some peace and quiet, cause who doesn't want a peace and quiet day to relax!!! We look forward to seeing you soon!!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2017

The anniversary vacation at this hotel was our third stay here. We return to this hotel because it is clean the service is exceptional the amenities are great the staff is very professional the food is good everything was wonderful !!

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Teresa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samara C, Front Office Manager at Hilton Garden Inn Pigeon Forge, responded to this reviewResponded 26 October 2017

We want to say Happy Anniversary again to you Teresa C!!! Also we are so glad that you keep returning, that just shows we are doing everything the correct way we should!!! We will look forward to seeing you again!

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Reviewed 12 October 2017 via mobile

We stayed here from October 10 to i13, 2017. The Hotel has only been open about a year and is still like new. The service is very good as well. Overall we had an excellent stay and plan to return again soon.

Stayed: October 2017, travelled as a couple
Thank Keith O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samara C, Front Office Manager at Hilton Garden Inn Pigeon Forge, responded to this reviewResponded 26 October 2017

YAY!!!! So happy to see this type of response Keith O! We take pride in knowing our guest had the experience we work so hard to give. So glad that you plan to return to our property for future stays. We can not wait for your return on your next trip.

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Reviewed 11 October 2017

We stayed at this location for 2 days in October '17 and loved it. The hotel was very clean, modern, and the staff was awesome! We were greeted every time we entered the hotel by the front desk, which is a pleasant surprise these days. Our room was taken care of every day, and the maid was very pleasant to speak with. We will stay here again if our plans bring us this way.

Room Tip: Request a room on the front of the hotel for a street view.
  • Stayed: October 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Larry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samara C, Front Office Manager at Hilton Garden Inn Pigeon Forge, responded to this reviewResponded 26 October 2017

Thank you so much Larry B. So glad you got to experience our wonderful staff we have here! Our staff work so hard in giving every guest that home away from home feel. We will be so happy to see you again on your next visit to the area!

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Reviewed 11 October 2017

Very disgusting experience. Our room was infested with ants. Showed hotel staff and they just seemed to not care and said they were aware of the issue. Ants ate our pizza 5 min after we brought it back to room. Very disgusting they were crawling over everything. We had to change hotels at 10pm. Hotel staff was unpleasant and had horrible customer service. Never again. Not what you would expect from a Hilton

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
3  Thank George W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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