Went there for dinner with my partner after a nice walk at Beaumaris pier. My partner ordered a pasta dish and I ordered fish and chips (with peas). Drinkwise we ordered a glass of coke and some tap water. The food came out after a decent time but then everything started. My partner's pasta dish had a hair in it. We kindly asked the waitress if they could recook it for us. She apologised and took the plate in the kitchen. I then went and asked if I could have my fish and chips recooked so we could eat together (the plate that my food was served had a crack on it). She said okay so she came and took my plate off the table. Then, a waiter came out with 'fresh food'. I did see the same crack on my plate so I asked him if my food was recooked as well and he said yes. What a lie... same crack and the salt and pepper that I put on my chips and peas on the first plate still there. The chips were cold as well. The worst part was that both plates had a hair in them this time. I then showed him the hair, before he even left the table. He went in the kitchen and after a minute, came back with the same plates, but this time without the hair and was trying to convince me that they were recooked once again. I then asked to see the manager and he informed me that the manager was not around. I told him that I will hapily pay for the coke but I was not willing to pay for the food as we didn't touch it. When I went inside to pay for the coke, the waiter asked me if I wanted to speak to the chef and I said yes. When the kitchen door opened I heard someone saying 'Just don't touch him'. The chef came out, without a hairnet or a hat and he was quite aggressive. I asked him why he lied about the recook on my dish and he told me that there was nothing wrong with it so he didn't have to recook it as it was expensive, so he only recooked the fish. I said that I wanted their names so I can raise a complaint. Then, a manager came out of nowhere. He was polite and apologised for the inconvenience. Too late, as our evening was already ruined. He realised what hapened and gave us the coke on the house. Nothing else he could have done really. Definitely not returning back or recommending it to anyone.
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