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All reviewsapartment complextwo bedroom suitebasketball courtevening receptionhome away from homefull kitchengreat place to staydefinitely stay here againcomplimentary breakfastconvenient locationyogurtmemphis areapropertypoplardishwasherkitchenettetarget
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Reviewed 6 July 2018 via mobile

I stayed at the Homewood suites the week of the July 4th. It took us 2hrs to check in . The young lady at the desk Reagen was very nice and professional. She helped us the best she could. The rooms need some upgrading but were clean. The ceiling fans needed dusting. 2 days in a row nobody came and cleaned the rooms or make the beds. We had to go to the front desk twice to get towels. At 9 pm they asked us did we want the rooms clean. I think not. I’ve stayed at a few Homewood suites and that was the worst.

Stayed: July 2018, travelled with family
1  Thank DebraH1390
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John-HiltonHelp, on behalf of management at Homewood Suites by Hilton Memphis-Poplar, responded to this reviewResponded 17 July 2018

Dear Debra H,

Thank you for your feedback. We are glad you chose our hotel during your recent stay and we apologize for the housekeeping problems you encountered. Unclean rooms are not typical at our hotel and we appreciate you bringing this to our attention. We will make every effort to ensure our rooms meet the highest housekeeping standards. We hope you will give us another chance if you visit this area in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2018

The hotel is pretty average. The food provided was very good and there are nice facilities like an outdoor pool and basketball court. The suite included a full sized fridge, dishes, pans, 2 TVs, and a stove. It didn't have any dish soap or detergent for the dish washer or oil for cooking. Also the racks in the dishwasher didn't fit well which made getting the dishes out an ordeal. The AC was louder than most hotels, but was manageable.

  • Stayed: July 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank shuyang1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Homewood Suites... P, Director of Sales at Homewood Suites by Hilton Memphis-Poplar, responded to this reviewResponded 6 July 2018

Thank you for taking a moment to share your experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a great stay. Thank you for your feedback and we hope you will consider staying with us again.

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Reviewed 2 July 2018

I am a repeat customer. Rates are reasonable and many shopping and dining options in the area. I travel weekly and I really enjoy the home away from home set up here, not to mention, I love the staff!

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank tpierce125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Homewood Suites... P, Director of Sales at Homewood Suites by Hilton Memphis-Poplar, responded to this reviewResponded 6 July 2018

We love having you here!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2018

Very good stay at this Homewood suites. The check in was pleasant and very efficient. I appreciated the location and the appeal of the property. The room was clean and check in staff member was very attentive to our needs.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Trek579300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Homewood Suites... P, Director of Sales at Homewood Suites by Hilton Memphis-Poplar, responded to this reviewResponded 6 July 2018

We appreciate your feedback.We hope to see you soon.

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Reviewed 27 June 2018

overall the room and hotel was a good stay. the staff are VERY friendly. the rooms are well appointed with a good sized fridge and microwave. two burner stove and plenty of cookware and utensils. the couch was NOT comfortable to sit on and watch tv. ended up taking a pillow form the bedroom to use as back support. the a/c was very effective. the curtains in the bedroom were on a corner and it was difficult to get them closed enough so light from the pool area didn't shine in all night. very busy hotel overall it seemed like. parking wasn't difficult but it's basically a one way circle so if you don't find a spot close you have to circle all the way around to park "before" your building. also get in and out of the property itself isn't the easiest with the one way street leading into the property. there are two other hotels with the same issue. if you want to go somewhere east you have to go west for a 1/4 mile and then turn around. again, the staff was the best part of the stay. they communicated a lot during my stay to make sure i had everything i needed to be comfortable.

  • Stayed: June 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank phil m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Homewood Suites... P, Director of Sales at Homewood Suites by Hilton Memphis-Poplar, responded to this reviewResponded 6 July 2018

Thank you for taking a moment to share your experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a great stay. Thank you for your feedback and we hope you will consider staying with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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