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Living Room
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Living Room
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Very good
6 reviews
Living Room
Living Room
Living Room
Living Room
Living Room
The Ensuite Master Bedroom
The Ensuite Master Bedroom
The Ensuite Master Bedroom
The Ensuite Master Bedroom
The Ensuite Master Bedroom
The Ensuite Master Bedroom
The Double Bedroom
The Double Bedroom
The Double Bedroom with Single Top Bunk
The Double Bedroom with Single Top Bunk
The Building
The Building
Exterior of house
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Townhouse -
3 Bedrooms, 2 Bathrooms, Sleeps 6
Anstruther, Fife, Scotland

Reviews from our community

Very good - based on 6 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Great accommodation, Poor service- just hope nothing goes wrong!”
Reviewed 22 April 2015 for a stay in April 2015
people found this review helpful

Didn't start well when there was no key and they wouldn't pick up the phone for an hour so we didn't get access until 1.5 hours after we were supposed to. The place was freezing when we entered and they didn't appear to know how to work the boiler. We eventually got the boiler to work but it took hours for the underfloor heating to kick in so my elderly parents and young kids went to bed fully clothed that night. Didn't help that when I called and asked for additional heaters I was told they couldn't drop any off as they had 'had a drink' but I could travel to collect them! The place did heat up overnight and all was good afterwards but the initial service left a sour taste. Not great customer service by any stretch of the imagination. It's a lovely house in a nice part of the world but if you book just hope nothing goes wrong!

Value Rooms
Location Cleanliness
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
23 Apr 2015
The first phone call we received was at 5.20pm and we were there within 20 mins and let you in (the cleaners were supposed to put key in safe) we turned the heating on but it didn't kick in for a while which we apologised for you were the first let of the season there was a convection heater in the lounge which you said was warm enough at the time then when you called at 9.30pm we had a glass of wine otherwise we could have brought extra heaters down and you said you had had a drink too but things would be fine till the morning, you then called in the morning and said it had warmed up fine and again we apologised, we also gave you a rebate on what you had paid for the rental, again we do apologise profusely for any inconvenience caused.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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