We are not at all happy about the interactions and the experience with the owner.
First of all she called and shared unkind words about the Luton to Belfast flight getting delayed and my little kids being hungry after getting down from the flight. I was told that rather than getting into a mcdonalds and quickly buying some food for them, I should have checked into the house which was not at all the right thing as my kids were crying with hunger.
This is not the way a customer should be treated.
Secondly, for self catering apartments, as a normal practice there is a cleaning activity that is done by the owner. We have still done as much as possible and I am having a strong belief that the kitchen was kept neat but still the owner deducted from deposit money.
Thirdly, the security deposit thing is a common practice in self catering business saying that if I break some utensils or some other usable products in the house, it would be deducted from the deposit. Hence the deduction of the £20 is something not expected.
Our stay was wonderful at the apartment and we liked the location. There's the treatment towards customer wasnt right and unexpected.
What a fabulous place. It had everything you could need and was spotless. Disability friendly..double bedroom with en-suite and twin with wet room. Seperate toilet. All on one level. Kitchen has everything you would need.Tea towels and cleaning/washing stuff provided...if you dont use the dishwasher. Also washer, microwave, fridge freezer. Tea, coffee, milk , biscuits, eggs, butter and bread provided for starters. Living room has spectacular views over the bay. This is a ready to go apartment. Lovely welcome and departure from Gladys and Harold
Disappointed we didnt spend much time in this well appointed appartment. as we were entertaining our granddaughter while helping our daughter move to Carnlough.
Great location, excellent views across the sea.
Lovely apartment that was very well appointed and clean.
Beds were very comfortable and a dream to sleep in.
All in all a great stay.
These beautiful apartments, located in Carnlough, was our families' home away from home for a week. The apartment was clean with all modern facilities available. We were within walking distance to the town centre, The stunning views from the apartment alone were amazing and plenty to see and do in the surrounding area. We definately would return again in the future. Thank you so much for your warm hospitality, Gladys and Harold