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All reviews valet parking great location valet staff front desk shuttle service per day within walking distance a great stay fire pit the entire staff business trip very nice hotel definitely stay here again staff was friendly market square ariel cumberland
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Reviewed 27 June 2018

This was a stop so my family and I could tour the University of Tennessee. The hotel is very close to campus and is easy walking distance. The only thing unusual about the hotel is it is valet parking only. Self parking does not exist at this time. The valet guys are nice and accommodating. So no issue at all.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Ted F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcedes L, General Manager at Hilton Garden Inn Knoxville/University, responded to this reviewResponded 30 June 2018

Thank you for taking the time to fill out our survey and share your feedback with us. We take our survey scores very seriously, and believe that every single Guest is important to us! With every survey, it shows us areas we can improve upon to make your experience GREAT next time you stay with us.

We need guests like you to make us successful!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018

We stayed at this hotel during a road trip to Nashville last August, 2017. Jonathan, our valet, was amazing and extremely helpful! He drove us to and from dinner, but went out of his way to take us through the campus as he was a student and we had our teenage daughter with us, who is beginning to think about college. He was better than any tour guide - courteous, knowledgeable and willing to go above and beyond. Thanks Jonathan!

  • Stayed: August 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank droussey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcedes L, General Manager at Hilton Garden Inn Knoxville/University, responded to this reviewResponded 30 June 2018

Thank you for taking the time to fill out our survey and share your feedback with us. We take our survey scores very seriously, and believe that every single Guest is important to us! With every survey, it shows us areas we can improve upon to make your experience GREAT next time you stay with us.

We need guests like you to make us successful!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018 via mobile

Kailey and Dawn took good care of me at the bar. Got a solid 4 hours of work done. Then I packed away the laptop and enjoyed the music. CheyAnne and Catherine had a hand in convincing some bloke to play guitar. He was actually pretty good. He was from some band called brown chicken brown cow. Overall great service, and an unforgettable magic that tends to happen when you combine courteous staff with premier location. I’ll be back.

Stayed: June 2018, travelled on business
1  Thank Thomas G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcedes L, General Manager at Hilton Garden Inn Knoxville/University, responded to this reviewResponded 30 June 2018

Thank you for taking the time to fill out our survey and share your feedback with us. We take our survey scores very seriously, and believe that every single Guest is important to us! With every survey, it shows us areas we can improve upon to make your experience GREAT next time you stay with us.

We need guests like you to make us successful!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018 via mobile

I am staying at the Hilton this week for a stressful school trip-not only are the drinks good but the attitude and service Dawn and Kailey provide in the bar make what is usually a stressful situation much more pleasant. The Hilton is good-Dawn and Kailey are great!

Stayed: June 2018, travelled solo
Thank yrobins2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcedes L, General Manager at Hilton Garden Inn Knoxville/University, responded to this reviewResponded 30 June 2018

We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We are constantly working hard to make our Hilton Garden Inn standout from the rest. We need customers like you to make us successful! We are proud to be a Hilton property, and we know our staff and customer service is the best in the area.
Your comments and scores are most appreciated! Your continued satisfaction and trust in Hilton is our top priority. Thank you for the opportunity to serve you.

We look forward to having you stay with us again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018

Location is very convenient to the University of Tennessee and walking distance to a large variety of restaurants. Ideal location. We would definitely stay there again if we have future business at the University.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank tsjlcv0ls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcedes L, General Manager at Hilton Garden Inn Knoxville/University, responded to this reviewResponded 30 June 2018

We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We are constantly working hard to make our Hilton Garden Inn standout from the rest. We need customers like you to make us successful! We are proud to be a Hilton property, and we know our staff and customer service is the best in the area.
Your comments and scores are most appreciated! Your continued satisfaction and trust in Hilton is our top priority. Thank you for the opportunity to serve you.

We look forward to having you stay with us again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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