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Reviewed 25 February 2024

I do not want to write anything, can't this survey be over already. I have written everything. All in all I am never coming back to this hotel, not in business or leisure. Attitudes of people are deal breaker or a deal maker for me

Date of stay: February 2024
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mzinyaneb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Caron Van Rooyen, General Manager at Hotel Verde Cape Town Airport, responded to this reviewResponded 26 February 2024

Dear mzinyaneb

Thank you for taking the time to provide us with your valuable feedback following your recent stay at Hotel Verde Cape Town Airport. We truly appreciate your honesty and constructive criticism.

We are sincerely sorry to hear that your experience did not meet your expectations. Please accept our apologies for any inconvenience or dissatisfaction you may have experienced. Please be assured that we take all feedback seriously, and we will thoroughly review and address the issues you have raised with our team to make necessary improvements.

We hope for the opportunity to restore your faith in our hotel and provide you with an exceptional experience in the future. Should you decide to give us another chance, please do not hesitate to reach out to us directly, and I will ensure that we do everything possible to make your next stay enjoyable.

Thank you again for your feedback, and we appreciate the opportunity to learn and grow from it.

Warmest regards
The Hotel Verde Team

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Reviewed 23 February 2024

Very fast check-in, excellent breakfast. The room would get a five star rating for cleanliness if there wouldn't be a plumbing problem for the shower. Either they forgot to put a siphon in the drainage or it wasn't cleaned properly - the whole bathroom had a strange sewer smell so we had to spray with deo after flushing with a lot of hot water didn't help.
The shuttle to the airport wax also excellent, Clayton the driver did a marvelous job!

Room tip: The hotel has to solve the plumbing problem!
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank floridaherbie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Caron Van Rooyen, General Manager at Hotel Verde Cape Town Airport, responded to this reviewResponded 26 February 2024

Dear floridaherbie

We thank you for taking time to rate your recent visit to Hotel Verde Cape Town Airport, we are truly grateful for your feedback and if there is absolutely anything that we could perhaps do in order make your stays more comfortable then please do not hesitate to reach out to the Verde Team as we strive daily to ensure and continuously improve service excellence to our guests. We have taken note of the drainage system odor in your room and would like to attend to this in order to improve the room standard for the next guest, we are truly sorry for this and thank you so much for letting us know.

We hope to see you at Hotel Verde Cape Town Airport again soon!
Warmest regards
The Hotel Verde Team

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Reviewed 21 February 2024

A lovely stay even for a short period. Rooms are modern, facilities are good and staff are very pleasant and helpful. The proximity to the airport is excellent, a 1 minute drive! The shuttle was punctual and booking in took only a few minutes.

Date of stay: February 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank fionathomas2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Caron Van Rooyen, General Manager at Hotel Verde Cape Town Airport, responded to this reviewResponded 23 February 2024

Dear fionathomas2024

Thank you so much for your positive feedback and for rating your experience at Hotel Verde Cape Town Airport! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded. Thanks again!

Warmest regards
The Hotel Verde Team

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Reviewed 18 February 2024 via mobile

Attempted to book a day room using the hotels web site form and then followed this up the next day with an email to the reservations email address on the hotel web site. I had no response to either enquiry. Given that I needed to know if this booking was possible before I embarked on a long trip with limited internet access I was disappointed by the hotels lack of reply.

Date of stay: February 2024
Trip type: Travelled as a couple
Thank Stay49724166244
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Caron Van Rooyen, General Manager at Hotel Verde Cape Town Airport, responded to this reviewResponded 20 February 2024

Dear Stay49724166244

We thank you for taking time to rate your recent visit to Hotel Verde Cape Town Airport, we are truly grateful for your feedback and if there is absolutely anything that we could perhaps do in order make your stays more comfortable then please do not hesitate to reach out to the Verde Team as we strive daily to ensure and continuously improve service excellence to our guests. Your feedback has been noted and sent through to our reservations team to investigate and resolve from occurring, we really are truly sorry that this happened and can promise you that this was not intentional. We sincerely apologize for this inconsistency and truly do value your potential business.

We do hope to see you at Hotel Verde Cape Town Airport soon!

Warmest regards
The Hotel Verde Team

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Reviewed 18 February 2024

We were looking for a good option for a short layover period in Cape Town and Hotel Verde delivered exceptionally. From the complimentary airport shuttle to holding our luggage and letting us freshen up in the gym after we checked out, the staff couldn't have been more warm and helpful. The accommodations were wonderful with a beautiful, comfortable room and bed and the restaurant and bar offered great options (the Hake for dinner was delicious!). Despite being so close to the airport we never heard a single airplane.

Date of stay: February 2024
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank GrandTour19219
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Caron Van Rooyen, General Manager at Hotel Verde Cape Town Airport, responded to this reviewResponded 20 February 2024

Dear GrandTour19219

Thank you so much for reviewing your recent stay at Hotel Verde Cape Town Airport, it is always so great to see that our valued guests were well looked after by the Team and that the stay was exemplary.
We look forward to seeing you again soon and welcoming you back to Africa’s Greenest Hotel!

Warmest regards
The Hotel Verde Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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