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5 - 10 of 27 reviews
Reviewed 7 June 2018 via mobile

We made the reservation online and arrived for checking hot and tired from a long day on the road. Got into Rm 105 and the toilet seat was broken off the hinges. No way housekeeping would not know this and report it. There was no way to sit o bit without being thrown completely off the toilet. Notice dogs being carried in and out of rooms. Requested per free room. Desk clerk said all rooms have had dogs. Checked air filters in air conditioner and was sickened at the appearance and amount of gray dust, lint and pet hair on them. It was revolting! The room was dank and musty smelling and the ac was not on for our arrival. I promptly consulted with my groom who was bringing both our bags and coolers in. He refused the room too. How do these managers allow this to happen? We think the franchise owner and managers do not share the cleanliness and hygienic standards we have long been used to here in the USA. This is unacceptable to us as frequent travelers and feel they must be improved dramatically.
Shame on the new CEO of Choice Hotel Properties to allow this!!!!

Stayed: June 2018, travelled as a couple
Thank tinydiny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2018

We stayed two days on vacation 5/27/18-5/28/18. We were completely underwhelmed. The room smelled weird, the bathroom was musty and smelled even weirder. The bathroom was super small and cramped as well. The fitted sheet didn't stay on the bed despite the fact that we tried to fix them multiple times. It was frustrating to take on the job of housekeeper when I pay to stay there. The room was dark despite multiple lamps and lights, they were poorly placed. There were well placed charging outlets next to the bed and at the desk. The pool was very dirty and extremely cold. The continental breakfast was fine. Though the dining room tables were unattended, there was an attendant dealing with the food from time to time. The hotel was in grave need of a remodel. The neighborhood was nice and safe though. Overall, I've stayed in better places for the same price or cheaper. We definitely expected more from a "suite". We will not be returning. Choice hotels lost a customer this week.

Room Tip: Choose another hotel in the same area. Others are surely nicer for the same price.
  • Stayed: May 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Jenny D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2018 via mobile

There were a lot of things we liked about this hotel! First, the location is great! Tons of things to see and do all around. Lots of restaurants and shopping within walking distance.

We originally were in room 126 and had to be moved due to the smell. It was horrible! Almost smelled like a cat had been in there and went to the bathroom. I know it’s a pet friendly hotel so I’m thinking that could have been it. However, they were extremely accommodating and moved us! It was great after that. The only other complaint I had is we were so close to the indoor pool (which my kids loved), it made our room insanely humid. However, that really can’t be helped!

The breakfast was great! Lots of options there. The room does get crowded, I do agree with that, but we just brought it back to our room!

Overall very pleased with this stay!

Stayed: May 2018, travelled with family
Thank Jennifer R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 March 2018 via mobile

We stayed here for 2 nights. it's in a great area that is the only good thing. when we checked in our room wasn t even cleaned, so they sent someone to clean it. Beds wernt made , floor dirty. Next the outlets. If you want to use the microwave, you need to unplug the tv. which is ridiculous!! there was only one outlet. Next, there was always trash over flowing in breakfast area and outside. The tv was always slow or freezing up. We won't be back at this location. We stay at a lot choice hotels. This one was very disappointing.

Stayed: March 2018, travelled with family
Thank Dana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2018

This is a nice Quality Suites. When we arrived no pet friendly rooms were available. I was worried because it didn't seem like we'd be able to stay. They accommodated us, though the price was high. They may have gotten away with it because pet friendly Choice Hotels are tough to come by in the Memphis area. Just be sure, even if you have reservations, they know you are bringing your pet. Their website never really asks.

  • Stayed: February 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank mikelcesc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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