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All reviews convention center living room full size fridge hot breakfast pool and hot tub per day parking lot nice breakfast convenient location bagels beds were comfortable clean hotel lookout mountain downtown gated pet couch
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Reviewed 30 October 2020

Staybridge Suites was a very nice hotel. The rooms were clean and nice and stocked with dishes, full-size fridge, etc. Really, though, what made us stay and also left us feeling happy with our stay was the fact that they have done a great job pursuing "normal" while still maintaining CDC standards during COVID. Unlike many hotels in the area that have closed their amenities and are calling a bagel in a bag breakfast, Staybridge still had their pool and hot tub open. You had to sign up for a slot, but not a big deal. They also still had a hot breakfast. They dished up your plate, so you had less options, but it was still a nice breakfast. If I am going to pay the money to stay in a hotel, I want to be able to use the facilities. They did a great job of allowing people to do that while still maintaining social distancing. We would definitely return.

Date of stay: October 2020
    • Value
    • Sleep Quality
    • Service
1  Thank livinreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria Mcpeak, Guest Services / Front Office at Staybridge Suites Chattanooga Downtown, responded to this reviewResponded 4 weeks ago

Thank you for your feedback! We are glad you enjoyed our amenities and breakfast. We hope you come back and see us soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2020 via mobile

The staff were friendly & the location is great. Literally just off the highway exit & walkable to the art district & downtown & river. Pool & hot tub area are nice and open right now but you have to sign up for a slot (because of COVID # restrictions), which was fine as it made for a less crowded pool anyway (they should always do that). On arrival we were told there was no housekeeping because of COVID and to call front desk of we needed anything. We were only staying two nights so that was fine. The problem was the hallways (esp just outside the elevator on each floor) were dirty. I understand they don’t want housekeeping going into rooms right now but can’t they clean communal spaces? That was gross to me. The other thing was the pipes from what must have been a toilet above our room flushes so loudly it woke us up (sounded like it was in our room). The hotel isn’t fancy but its sufficient. We were given a suite (we didn’t book that) which was nice. Parking is $8/day next door to hotel.

Date of stay: October 2020
Trip type: Travelled as a couple
2  Thank bucks17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria Mcpeak, Guest Services / Front Office at Staybridge Suites Chattanooga Downtown, responded to this reviewResponded 27 October 2020

Thank you for the feedback! We are glad you enjoyed our amenities. I will make sure that housekeeping stays on top of cleaning the communal spaces. Hope you come and see us again soon!

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Reviewed 11 October 2020 via mobile

There was a roach in room 124, the minute I unpacked the groceries the roach crawled across the kitchen counter. They gave me another room. They have a buffet and I had my three grandkids under 8 and I went to get breakfast and bring it up to the room. The woman serving breakfast was unbelievably rude and mean. When I advised management about her behavior they told me basically she was allowed to do that to reduce their food cost. The manager told me that when they were giving out breakfast bags, people were taking more than one. This is also the manager that knew about the Roach and never came out to speak to me. Told me she was busy in the back. Except for a few people, the staff and housekeeping is unfriendly. This would be a good hotel if they had better trained staff and management. Roaches and rude staff. ☹️

Date of stay: October 2020
Trip type: Travelled with family
Thank lilytulip2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Molly Morgan, Owner at Staybridge Suites Chattanooga Downtown, responded to this reviewResponded 12 October 2020

We appreciate your feedback from your recent stay with us. I apologize that you encountered some issues on your stay with us. We take things like this very seriously and will be sure to communicate them with the appropriate departments. We hope that you will give us another chance in the future.

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Reviewed 3 October 2020 via mobile

We stayed here on our way to and from NC and was pleased with our stay both times. We choose the location because it was an easy on/off the interstate and convenient to locations we wanted to visit. The rooms were clean and comfortable. In reading prior reviews I’m not sure why people were complaining about the hotel being a COVID hazard. During our visits everyone was wearing masks both employees and customers, public areas were clean, and the hotel appeared to be doing what they could to take precautions. Our only issue during the stay was the gates didn’t always seem to work in the parking area, but the parking lot still seemed safe. We’ll probably stay here again when we pass through next year. Keep up the good work.

Date of stay: October 2020
Trip type: Travelled as a couple
Thank Firefighter30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria Mcpeak, Guest Services / Front Office at Staybridge Suites Chattanooga Downtown, responded to this reviewResponded 4 October 2020

Thank you for your feedback! We are glad you enjoyed your stay with us, and hope to see you soon!

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Reviewed 6 September 2020

Although the hotel is clean, service great and pet-friendly, this place is not a safe hotel. Once getting past the receptionist and signs stating that masks and social distancing is required, hoards of people are huddled together breathing on each other with no masks. Of greatest concern is getting on the tiny elevator with 8 maskless people. We are hiking up and down the stairway (wife with has a bad knee) to avoid these smart guests and inability of the hotel to maintain healthy control over them.

Room tip: get ion the first floor and use the exterior stairwell to enter and exit the hotel or be ready to get a breath of other's germs.
Date of stay: September 2020
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank abogadosean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria Mcpeak, Guest Services / Front Office at Staybridge Suites Chattanooga Downtown, responded to this reviewResponded 17 September 2020

Thank you very much for your feedback. The safety of our guests is always our top priority and we are following all state and local mandates to ensure that everyone feels safe. We hope you will give us another chance in the future.

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