Over all extremely disappointed.... I was very excited about staying here. When we left I was so dissatisfied and extremely upset. I feel like I got taken advantage of. I did not even get the room I booked!More
- Free Wifi
- Free Parking
Over all extremely disappointed.... I was very excited about staying here. When we left I was so dissatisfied and extremely upset. I feel like I got taken advantage of. I did not even get the room I booked!MoreShow less
Thank you for your review amandalione16. It is never good to see that someone left our resort feeling dissatisfied. We strive to provide a fun, clean family stratosphere. Please call us and ask for a manager. We can certainly look into booking a managers special for your next stay!
Love this resourt many things to do on and around the resort well be returning. Food at Martin's was amazing and getting around the resort was a breeze everything was set up so conveniently sure made it easy to go from doing this to doing that.
Longbay is a nice place to visit. They have different activities at the pool daily, which is always fun. They need more tables in the main pool area. There are plenty of chairs. The rooms are clean but need to be upgraded. It’s nice they have a restaurant onsite. The resort is within walking distance of some excellent places to eat.
Dominic is a member of the staff who, spur of the moment heard about an issue we were having and spoke up and helped us out. Outstanding service! Thanks Dominic!!! Its been phenomenal all week and this is just a sample from f he w great its been
This hotel was NOT worth the money at all. We have stayed at 5 star all inclusive resorts in the Caribbean that were 100 times nicer for less money. The biggest problem was the cleanliness. The room was disgusting. There was dried milk on the shelf in the fridge. I brought this up to the manager on day 2 and by day 5 when we checked out they still had not cleaned it. There were 2 long, curly black hairs in the shower (clearly not mine as I have blonde hair). The dish drainer had mold in it and clearly had not been cleaned for some time. The shelves in the kitchen had some type of film on them and were obviously not cleaned recently. The wine opener had rust on it and one of the large knives had a handle that was taped together. The room was definitely in need of some updating/renovating. There were chips/cracks in many of the doors and walls. The sliding glass door in the master bedroom didn't close completely - so it was very loud at night in there because of all the noise from outside. The lock that flips over at the top of the door was hanging on by a thread. The bathroom by the pool (which is in a horrible location far away) was absolutely disgusting. I have seen gas station and port-a-potty bathrooms cleaner than this. For the money we paid, this is a complete disgrace.
A few positives - Martin's restaurant for breakfast was wonderful. Really good buffet. The variety of the pool facilities for the kids is great - and my kids did have a blast. The location is good too -nice beach area.
But overall, a HUGE disappointment and not worth the money we paid.
Thank you for your review. We will share your comments with all departments involved to use as a training tool. We are sorry your stay was unpleasant. We will do all we can to correct these issues and make sure they do not happen again.
My overall stay at Long Bay was excellent from the moment we arrived. Front desk staff was friendly , house keeping was excellent and room was very clean. Ocean View Cafe food was really fresh and good.